Polycom IP 5000 User Manual page 13

Check if the DNS SRV is enabled in your PBXware
Contact your PBXware administrator to find out if the DNS SRV is enabled in your PBXware,
or if you have access to the PBXware you can check this yourself.
Open a new browser window and enter the IP address in order to access the PBXware web
administration login screen. Example: http://192.168.1.10.
Login to PBXware with your e-mail address and password.
Navigate to Settings: Servers. Click on the server corresponding edit button.
In Auto Provisioning group, make sure Use DNS SRV when possible: is set to Yes. If it is
set to No or N/A, set to Yes and click on the Save button.
extensions configured for Auto Provisioning.
Follow instruction given for registering the phone using TFTP or HTTP & HTTPS.
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