IBM x3550 Problem Determination And Service Manual page 128

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7978 and 1913 server," on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
162 Device configuration error.
163 Real-time clock error. (time of day not set)
164 Memory configuration changed.
165 Service processor failure.
110
IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide
Action
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the following components, one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. Failing device (if the device is a FRU, the
device must be reseated by a trained service
technician only)
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. Failing device (if the device is a FRU, the
device must be replaced by a trained service
technician only)
c. (Trained service technician only) System
board
1. Run the Configuration/Setup Utility program,
select Load Default Settings, make sure that the
date and time are correct, and save the settings.
2. Reseat the battery.
3. Clear CMOS. See "System-board switches and
jumpers" on page 11 for more information about
how to clear CMOS.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. (Trained service technician only) System
board
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the DIMMs.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMMs
b. (Trained service technician only) System
board
(Trained service technician only) Replace the system
board.