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QuickSpecs
Service and Support
Connect your devices to HPE
HPE Support Center
Parts and Materials
services for your specific server model please contact your sales representative or go
to: http://www.hp.com/go/factory-express.
Data Privacy Services
Protect your data through better media management. HPE Data privacy services help
manage and protect sensitive data to reduce the risk of unauthorized access to private
information and help meet compliance requirements. Our retention services allow you to keep
drives and other devices upon failure, our removal services provide convenient data
sanitization and our recovery services allow you to safely retire IT assets and capture any
remaining value from the hardware.
http://www.hp.com/services/dataprivacy
Additional HPE Care Pack services can be found at: http://www.hp.com/go/cpc
Unlock all of the benefits of your technology investment by connecting your products to
HPE. Achieve up to 77% reduction in down time, near 100% diagnostic accuracy and a single
consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service
and HPE Datacenter Care Service customers will also benefit from proactive activities to help
prevent issues and increase optimization. All of these benefits are already available to you with
your server storage and networking products, securely connected to Hewlett Packard
Enterprise support.
Personalized online support portal with access to information, tools and experts to support
Hewlett Packard Enterprise business products. Submit support cases online, chat with Hewlett
Packard Enterprise experts, access support resources or collaborate with peers. Learn
more http://www.hp.com/go/hpsc
Hewlett Packard Enterprise Support Center Mobile App** allows you to resolve issues yourself
or quickly connect to an agent for live support. Now, you can get access to personalized IT
support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with
a Hewlett Packard Enterprise warranty, HPE Care Pack or Hewlett Packard Enterprise
contractual support agreement.
** HPE Support Center Mobile App is subject to local availability
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials
necessary to maintain the covered hardware product in operating condition, including parts
and materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
QuickSpecs, or the technical product data sheet will not be provided, repaired, or replaced as
part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash
Drives replaced by Hewlett Packard Enterprise due to malfunction.
HPE ProLiant DL560 Generation9 (Gen9)
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