Helpful Hints 51 - Philips DVD765SA Owner's Manual

If you are having problems with your product, check this list of problems and possible solutions before
requesting service.You may be able to solve the problem yourself.
If you need to call a customer service representative, please know the model number and serial
number of your product before you call.This information is on the back of the product. Also, please
take a moment to identify the problem you are having, and be prepared to explain this to the
representative. If you believe the representative will need to help you with operations, please stay near
the product. Our representatives will be happy to assist you.
No power
• Press STANDBY-ON on the front of the Player to turn on the Player.
• Connect the Player's power cord firmly to an AC power outlet.
• Make sure the AC outlet has power by trying another appliance in the same outlet.
No picture
• Make sure the TV power is on.
• Check the video cables. Make sure the cable(s) are fastened securely to the Player and to the TV.
• Set your TV to the correct Video In channel.These channels are usually near channel 00. Or, you may
have a button on the TV remote control that selects an Auxiliary or A/V IN channel. See your TV
owner's manual for details. Or, just change channels at the TV until you see the Player's blue screen
saver on the TV screen.
• You only need one video connection. Refer to page eight to see what connection best suits your
situation.
• If you connected the Player to a Progressive Scan TV as described on page 12, set the
PROGRESSIVE/INTERLACE switch to PROGRESSIVE. Otherwise, set the switch to
INTERLACE.
Distorted picture
• Check the Disc for fingerprints. Clean the Disc with a soft cloth, wiping from the center to the edge
in a straight line.
• Sometimes a small amount of picture distortion may appear.This is not a malfunction.
• Set TV System correctly. If your TV uses NTSC, set the Player to NTSC. Likewise, the DVDs must be
in NTSC format. Details are on page 37.
The picture is distorted or the picture is only black and white.
• TVs are produced to meet NTSC or PAL color system standards. If the Disc's or Player's color
system is different than your TV's color system, the picture will be distorted or colorless.
However, you can change the color system of the Player by adjusting the TV System setting. In the
United States, NTSC is the most common TV color system. Choose NTSC, PAL, or Auto, depending
on your TV and your Disc. Details are on pages 7 and 37.
The sound is distorted during Disc playback through a Stereo.
• Make sure you did not connect any cables from the Player to the Stereo's "PHONO IN" jack.
No sound
• Check the audio connections. Details are on pages 9-15. Remember, you only need one audio
connection. Refer to page eight to see what connection best suits your situation.
• Make sure cables are connected firmly to all equipment.
• Select another sound source or Auxiliary station at your Stereo or TV. See your Stereo or TV manual
for details. Or, just continue selecting the different sound sources or modes on the Stereo or TV until
you hear sound from the Disc that is in the Player. Details are on pages 9-15.
• Check your Analog output or Digital output settings. Make sure you choose the right setting, based
on what equipment you connected to the Player. Details are on pages 40-41.
• Make sure your Analog output or Digital output settings match the capabilities of your Stereo or
Receiver. Details are on pages 40-41.
• When playing MP3 files or SACDs, you will not have sound if you use the DIGITAL AUDIO OUT
(COAXIAL or OPTICAL) jacks. Use the red and white AUDIO OUT or FRONT MULTICHANNEL
AUDIO OUT jacks instead. Details are on pages 9-13 and 15.
• Make sure all the speakers are connected correctly (if applicable). Adjust the speakers if necessary.
Details are on pages 15 and 44.

Helpful Hints 51