Troubleshooting - Philips DVD425 Owner's Manual

Troubleshooting

WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are
unable to remedy a problem by following these hints, consult your dealer or service center.
Problem
No power
No picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
or Video CD
No sound or distorted sound
No audio at digital output
Disc can't be played
No return to start-up screen when
disc is removed
The player does not respond to
the remote control
Buttons do not work
Player does not respond to some
operating commands during playback
DVD Video player cannot read
CDs/DVDs
28
Solution
– Check if the AC power cord is properly connected.
– Check if the TV is switched on.
– Check the video connection.
– The disc is badly scratched or dirty.
– Sometimes a small amount of picture distortion
may appear .This is not a malfunction.
– Make sure the NTSC/PAL setting at the DVD
player matches the video signal of your television.
(See NTSC/PAL CONVERSION)
– If the picture becomes distorted after switching
between PAL and NTSC, please set the SMART
PICTURE to STANDARD.
– Adjust the volume.
– Check that the speakers are connected correctly.
– Check the digital connections.
– Check if your receiver can decode MPEG-2 or DTS
and if not, please make sure the digital output is set
to PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
– The DVD+R/DVD+RW/CD-R must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
_ If you record a Picture CD or MP3 CD yourself,
ensure that your disc contains at least 10 pictures or
5 MP3 tracks.
– Reset the unit by switching the player off, then on
again.
– Aim the remote control directly at the sensor on
the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the remote control.
– Insert the batteries with their polarities (+/– signs)
as indicated.
– In order to completely reset the player, unplug the
AC cord from the AC outlet.
– Operations may not be permitted by the disc.
Refer to the instructions of the disc.
– Use a commonly available cleaning CD/DVD to
clean the lens before sending the DVD Video player
for repair.