Introduction Thank you for purchasing the Brother TP-M5000N (hereafter referred to as “the machine”). Be sure to read the User’s Guide (this manual) before using the machine. The latest version of the User’s Guide can be downloaded from the Brother Solutions Center website (support.brother.com).
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® ® Windows Server 2008 is the general term in this manual for all editions of Windows Server ® 2008 and Windows Server 2008 R2. ® ® Windows Server 2012 is the general term in this manual for all editions of Windows Server ®...
Table of Contents Getting Started Product Safety .......................1 Safety Precautions ..................2 Operating Precautions..................7 Trademarks......................8 Open Source Licensing Remarks ................8 Regulation......................9 LAN Connection ....................9 Disconnect device ...................9 Included Items .....................10 Consumables (Not Included) .................11 General Description .....................12 Operation Panel.....................12 Setting Up the Machine ..................14 Connecting the Power Supply ...............14 Installing the Tape Cassette ................14 Installing the Ink Ribbon Cassette ..............15...
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Applying Setting Changes to Multiple Tape Creators........40 ® Device settings for Windows ................41 Menu Bar ....................... 41 Printer Setting Tool for Mac .................42 Before Using the Printer Setting Tool ............42 Using the Printer Setting Tool for Mac..............43 Settings Dialog Box ..................43 ®...
Getting Started Product Safety If the machine malfunctions, immediately stop using it, and contact your reseller or Brother Customer Service for assistance. In order to prevent injuries or damage to the machine, follow the safety information in this chapter. The following symbols and conventions are used throughout the documentation.
Do not try to disassemble or alter the machine, otherwise fire, electric shock or damage may result. Contact your reseller or Brother Customer Service for machine servicing, adjustments or repairs. (The warranty does not cover damage resulting from disassembly or alterations performed by the user.)
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If foreign objects enter the machine, immediately turn it off, unplug the power cord from the power outlet, and then contact your reseller or Brother Customer Service for assistance.
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Fully insert the power plug into the power outlet and power cord connector into the power cord jack, otherwise fire, electric shock or damage may result. Brother strongly recommends that you DO NOT use any extension cord. However, if an extension cord is required, use it correctly and in compliance with the general guidelines for its use.
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Getting Started CAUTION Machine Make sure that small children do not put their fingers between moving parts or in openings of the machine. Do not hold the machine with only one hand. The machine may slip out of your hand. Do not hold the machine by its cover.
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Chapter 1 IMPORTANT CD-ROM Do not scratch the CD-ROM, expose it to extremely high or low temperatures, place heavy objects on top of it, or bend it. The software contained on the CD ROM is meant for use with this machine only. See the License on the CD-ROM for details.
Getting Started Operating Precautions When transporting the machine, hold it with both hands at the areas indicated below. Do not hold the machine at any areas other than those indicated. Since the machine may become extremely hot if it is used for an extended period, do not touch any internal machine parts, other than to install the tape cassette, fabric ribbon cassette, ink ribbon cassette and paper core.
B digital device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. LAN Connection Caution : Connect this product to a LAN connection which is not subject to overvoltages.
Paper core holder Power cord CD-ROM User’s Guide Quick Setup Guide Print head cleaning pen USB cable (this manual) Tape and fabric ribbon that can be printed with TP-M5000N Tape Fabric ribbon Material Polyester satin Width 0.59" (15 mm) 1.49" (38 mm) 1.96"...
Fabric ink ribbon cassette for printing fabric ribbon Paper core NOTE • For Tape Creator information, visit our website - brother-usa.com. • In this manual, “ink ribbon cassettes for printing tape” and “ink ribbon cassettes for printing fabric ribbon” are simply referred to as “ink ribbon cassettes”.
Chapter 1 General Description Back Front 1 Power cord jack 2 USB port 3 Ethernet network port Operation Panel 1 LCD Shows the amounts of tape, ribbon and ink in the machine, as well as various menus and error messages. 2 Power indicator 1 Top cover 3 Power button ( )
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Getting Started *Fabric ribbon cannot be cut by pressing this Check Size button. Use scissors to cut fabric ribbon. By default, a message will appear if the ink ribbon cassette is wider than the installed 7 Status indicator tape cassette. Printing will be possible after 8 MENU/ESC button pressing the OK button.
Chapter 1 Setting Up the Machine Connecting the Power Supply Plug the power cord into the power cord jack on the machine. Plug the power cord into the power outlet. Press the power button ( ) on the machine to turn it on. The power Make sure that there is no slack in the indicator will illuminate green, and the tape cassette.
Getting Started Make sure that the end of the tape (or fabric ribbon) extends from the tape cassette (or fabric ribbon cassette). Hold the ink ribbon cassette as shown. Do not directly touch the ink ribbon with your fingers. Hold the tape (or fabric ribbon) cassette Install the ink ribbon cassette on top of with both hands, and then insert it into the tape cassette.
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Chapter 1 Remove the rim of the paper core Rotate the rim of the paper core holder holder. in the direction of the arrow until it locks into the slot of the paper core holder. If the paper core holder is locked, rotate it in the direction of the arrow until it is NOTE unlocked.
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Getting Started Pull the tape (or fabric ribbon) from the NOTE tape (or fabric ribbon) cassette, and If there is a gap between the paper core then securely attach it to the paper core. and the rims of the paper core holder, the tape will be incorrectly wound.
Chapter 1 • When affixing the tape (or fabric ribbon) to If the print position is shifted, adjust it by the paper core, make sure that the tape clicking [Device settings]–[Print (or fabric ribbon) does not attach to the Position Adjustment] (page 41) of the guide (1) on the tape (or fabric ribbon) “Printer Setting Tool”.
After the installation, we recommend visiting the Brother Solutions Center and downloading the latest software. Insert the installer CD-ROM into your CD-ROM drive. If the language screen appears, choose your language.
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Continue the installation according to the instructions that appear on the screen. NOTE If multiple TP-M5000N machines are to be connected to the network, check the IP address of the machine being connected, and then specify the appropriate settings. The IP address can be checked using any of the following methods.
Getting Started Connecting the Wired Network Connection Computer and Machine In order for the machine to use a static IP address to communicate through a The machine can be connected to your wired network connection, the printer computer using either of the following driver and the “Printer Setting Tool”...
Top Menu to install all required software. ® For Windows To download the latest printer driver and ® ® Windows Vista /Windows software, visit the Brother Solutions Center at:support.brother.com Click , [All Programs] - [Brother P-touch] - [P-touch Editor 5.1]. For Mac ® ® ...
Software Operation Modes For Mac Double-click [P-touch Editor] icon on the desktop. ® For Windows P-touch Editor has three different operation NOTE modes: [Express] mode, [Professional] • The following method can also be used to mode and [Snap] mode. You can easily start the P-touch Editor: switch between modes by using the mode Double-click [Macintosh HD] -...
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Snap mode. ® ® • Windows Vista /Windows You can also start P-touch Editor in [Snap] mode by clicking - [All Programs] - [Brother P-touch]-[P-touch Editor 5.1 (Snap mode)].
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Software For Mac Snap mode Standard Mode With this mode, you can capture the screen, print it as an image, and save it for This mode allows you to create labels with future use. text and images. To start the Snap mode, follow steps The layout window consists of the below.
Chapter 2 Creating/Printing Tapes or Fabric Ribbons in P-touch Editor ® The steps in this section are examples for Windows users. Use P-touch Editor 5.1 to design and create tapes and fabric ribbons. Using an Existing Design P-touch Editor comes pre-installed with various designs. You can easily use an existing design as a template for creating your own tape or fabric ribbon designs.
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The text in the design can be changed. Click the text to display the cursor, and then type in the text (1). In this example, change “brother” to “TP-M5000N”. Select the text object, and then change the font, character style, etc. (2).
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Chapter 2 Creating a New Design P-touch Editor 5.1 can be used to create your own original tape or fabric ribbon designs. Logos and images can also be added to the design. Very small text or images containing fine lines or detailed patterns may not be cleanly printed. We recommend performing a test print and checking the print result.
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Software Click (3) to display the cursor so text can be typed in. In this example, type “Thank you for purchasing”. NOTE After typing in the text, click the text box with the pointer in order to move it. Arrange the image files. Click [Image] (4), and then select [Clip Art] (5).
Chapter 2 Creating Multiple Tapes or Open the top cover and bottom cover of the machine, and then remove the Fabric Ribbons printed tape or fabric ribbon. After printing on fabric ribbon, use By using copy printing in P-touch Editor 5.1, scissors to cut it, and then remove the you can create multiple copies of tapes or printed fabric ribbon.
Chapter 2 4 Templates list On the [General] tab of the [Options] dialog box, click [Registration Displays a list of the templates or other data in Settings]. the selected folder. 5 Preview Select the timing for registering Displays a preview of the template or other templates created in P-touch Editor, and data selected in the templates list.
Software Printing Templates Criteria Details Select the template to be printed, and then Multiple Determines how the program click [Print]. Parameters searches when multiple criteria are specified. Select [AND] to search for files that satisfy all of the criteria. Select [OR] to search for files that satisfy any of the criteria.
The P-touch Update Software starts. ® ® Windows Vista /Windows Double-click the [P-touch Update Software] icon. NOTE You can also start the P-touch Update Software using the following method. Click , [All Programs] - [Brother P-touch] - [P-touch Update Software].
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Software Select settings for [Printer] and Select a setting for [Language], select [Language], select the check box the check box beside the firmware to be beside the P-touch Editor to be updated, updated, and then click [Transfer]. and then click [Install]. When a confirmation message appears, check the details of the data to be transferred, and then click [Start].
® ® • The “Printer Setting Tool” is available Windows Vista /Windows only with Brother machines compatible Click , [All Programs] - [Brother] with this tool. - [Label & Mobile Printer] - [Printer Setting Tool]. Before Using the Printer ®...
Printer Setting Tool Communication 3 Device settings Specify Tape Creator device settings, ® Settings for Windows such as power settings and print settings. 4 Exit Using [Communication settings] in the Closes the window. “Printer Setting Tool” when connected to Check that the Tape Creator to be the machine with a USB cable, you can set or configured appears beside [Printer].
Chapter 3 1 Menu bar 10 IP Address/Subnet Mask/Gateway Select a command from a list contained in a Specify the various values. menu. (See Menu Bar on page 38.) You can only enter settings when the IP address is set to [STATIC]. 2 Printer Select the Tape Creator whose communication 11 DNS Server Method...
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Printer Setting Tool Import NOTE • Select a Profile to import When configuring multiple Tape Creators, you can reduce the time required to Imports the exported file and applies change settings by clearing this check the settings to this tool. box.
Chapter 3 Applying Setting Changes to Repeat steps a – c for all the Tape Creators whose settings you wish to Multiple Tape Creators change. After applying settings to the first Tape If the IP address is set to [STATIC], the Creator, disconnect the machine from Tape Creator’s IP address will also be the computer, and then connect the...
Printer Setting Tool Device settings for 3 Auto Power Off Specify the amount of time that passes before ® Windows the machine turns off automatically. 4 Print Position Adjustment Use the [Device settings] the “Printer Adjust the print position along the width of the Setting Tool”, to change the default Tape tape or fabric ribbon.
IMPORTANT selected, a message will not be displayed The Printer Setting Tool is available only next time. with compatible Brother printers. Help Menu Before Using the Printer About Setting Tool Displays the version information.
Setting Tool for Mac Connect the machine you want to configure to the computer. Click [Macintosh HD] - [Applications] - [Brother] - [Printer Setting Tool] - [Printer Setting Tool.app]. The [Printer Setting Tool] window appears. Check that the machine you want to configure appears next to [Printer].
® ® Windows Vista /Windows such as the IP address. Click , [All Programs] - [Brother] Installing BRAdmin Light - [BRAdmin Light] - [BRAdmin Light]. Make sure that the machine is turned ® ® Windows 8/Windows 8.1:...
Click [OK]. connected devices. This utility can search for Brother products on your network, and show If the IP address has been correctly the device status in an easy-to-read Explorer- specified, the node and model name of style window with color changes indicating the machine appears in the list.
HTTP (Hypertext Transfer Protocol). Open your web browser. Type “http://xxx.xxx.xxx.xxx” into the web browser’s address bar. (“xxx.xxx.xxx.xxx” is the IP address of the Brother machine.) Example: If the IP address of the machine is 192.168.1.2 http://192.168.1.2/...
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[Basic] tab. Open your web browser. Type “http://xxx.xxx.xxx.xxx/” into the web browser’s address bar. “xxx.xxx.xxx.xxx” is the IP address of the Brother machine. Example: If the IP address of the machine is 192.168.1.3 Type “http://192.168.1.3/” into the web browser’s address bar.
Maintenance Perform machine maintenance as required. IMPORTANT Some environments require that maintenance must be done more frequently About cooling mode (for example, if the machine is located in dusty conditions). If the print head becomes too hot, printing will stop so that the print head can cool down.
Chapter 5 Ink Ribbon Guide Bottom Cover Roller Maintenance Maintenance Press the open button to open the top Press the open button to open the cover. bottom cover. Clean the roller (1) with a cloth slightly Clean the parts shown in gray in the moistened with ethanol or isopropyl illustration with a cloth slightly alcohol.
Troubleshooting When Indicators are Lit or Blink The indicators light and blink to indicate the machine’s status. The following symbols are used in this section to show the different indicator patterns. (G=Green, O=Orange and R=Red) : Indicator is lit : Indicator is blinking (off) : Indicator is off Example: G =Indicator blinks in green...
When Messages Appear Message Solution Cooling… Wait while the machine is cools down. Please Wait Do not open the top cover or bottom cover, otherwise printing will not resume. Head is Worn! Contact your reseller or Brother Customer Service. Contact Customer Service...
Make sure that the power cord is inserted correctly. If it is, try plugging it into a different power outlet. Make sure you are using a genuine Brother power cord. If the power indicator still does not light up, contact your reseller or Brother Customer Service for assistance.
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The indicators show that a system error If this condition occurs, turn off the machine, and then contact has occurred. your reseller or Brother Customer Service for assistance. I want to reduce the amount of tape that While holding down the pause button( ), MENU/ESC button, is wound when installing the paper core.
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Troubleshooting Problem Solution The machine does not print. Is a cable loose? Make sure that the cables are securely connected. Is the status indicator blinking? An error occurred. Follow the instructions for the error message that appeared on the LCD. ...
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Chapter 6 Problem Solution The tape or fabric ribbon is jammed. Is there dust or dirt on the print head or ink ribbon guide rollers, preventing the rollers from turning freely? The tape or fabric ribbon is incorrectly wound. Clean the print head or ink ribbon guide rollers.
Troubleshooting Problem Solution There are missing characters in the Is the print head dirty? printed text. Clean the print head. For details, see Print Head Maintenance on page 49. Is there slack in the ink ribbon cassette? Make sure that there is no slack in the ink ribbon cassette, and then reinstall it.
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Has the port number required for the The following port number is used for Brother network features. Brother network features been specified? BRAdmin Light → Port number 161 / Protocol UDP For details on opening the port, see the instructions for the security software or contact the manufacturer.
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Troubleshooting I want to check that my network devices are working correctly. Checks Solution Are the machine, access point/router and Check for the following. network hub turned on? The power cord is correctly connected, and the machine is turned on. ...