Troubleshooting - Tesla 6 SERIES Operating Instruction

ENG

TROUBlESHOOTING

Before calling a service technician, review following information for possible causes and
solutions for the problem you are experiencing.
Symptom
Remote control does not
work.
Poor signal
No picture, No sound
Abnormal picture
Normal picture, no sound
A "This file is invalid"
message appears or audio
is normal but video is
abnormal.
A "Unsupported audio"
message appears or video
is normal but audio is
abnormal.
Network failure
Solution
1. Check the remote sensor on the remote control.
2. Change the batteries.
3. Batteries are not installed correctly.
4. Main power is not connected.
This is usually caused by interference from cell phones,
walkie-talkie, automotive ignition system; neon, electric drill
or other electronic equipment or radio interference sources.
1. Check the signal source.
2. Plug another electrical device into the outlet to make
sure it is working or turned on.
3. Power plug is bad contact with the outlet.
4. Check the signal.
1. For no color or bad picture quality, you may:
• Adjust the color option in menu settings.
• Keep the TV at a sufficient distance from other
electronic products.
• Try another channel, maybe exist broadcasting signal
problem.
2. Bad TV signal (Display mosaic or snowflakes)
• Check the signal cable and adjust the antenna.
• Fine tune the channel.
• Try another channel.
1. If no sound, unmute or increase the sound volume.
2. Open the sound menu and adjust "Balance".
3. Check if a headphone has been inserted in, if so, pull out
the headphone.
1. The media file maybe damaged, Check if the file can be
played on the PC.
2. Check if video and audio codec is supported.
1. The media file maybe damaged, Check if the file can be
played on the PC.
2. Check if video and audio codec is supported.
1. Check if the router works well.
2. For models need ing USB dongle to connect to internet,
check if the USB dongle is inserted well.
3. Make sure the TV has connected to the router
successfully.
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