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Problem
Unexpected
Use any shooting mode other than Night portrait, and
results when
change the flash mode to any setting other than V (auto
flash set to V
with red-eye reduction/red-eye reduction) and try taking the
(auto with red-
picture again.
eye reduction).
Skin tones are
not softened.
It may take more time to save images in the following
situations:
Saving images
takes time.
A ring-shaped
When shooting with backlighting or when a very strong light
belt or rainbow-
source (such as sunlight) is in the frame, a ring-shaped belt or
colored stripe
rainbow-colored stripe (ghosting) may occur.
appears on the
Change the position of the light source, or frame the picture so
screen or
that the light source does not enter the frame, and try again.
images.
Cannot select a
setting/
Selected setting
is disabled.
Technical Notes
Troubleshooting
Under some shooting conditions, facial skin tones may not
be softened.
For images containing four or more faces, try using Skin
softening in the playback menu.
When the noise reduction function is in operation
When the flash mode is set to V (auto with red-eye
reduction/red-eye reduction)
When capturing images in the following scene modes.
- Hand-held in Night landscape
- Noise reduction burst in Landscape or Close-up
- HDR is set to On in Backlighting
- Easy panorama
Continuous in the shooting menu is set to Continuous H:
120 fps or Continuous H: 60 fps
When using smile timer while shooting
When using Active D-Lighting while shooting
When using multiple exposure while shooting
When Image quality is set to RAW, RAW + Fine, or RAW +
Normal
When capturing still images while recording a movie with
Movie options set to 2160/30p or 2160/25p
Certain menu items are unavailable depending on the
shooting mode. Menu items that cannot be selected are
displayed in gray.
A function that restricts the selected function is enabled.
Cause/Solution
194
A
57, 74
44
86, 112
–
58
37
38, 39
40
45
112,
131
61
141
142
119
94
–
–
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