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Honeywell MS2420 Installation And User Manual

Diva scale
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MS2420 / MS2430
Bar Code Scanner / Diva Scale
Installation and User's Guide

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Summary of Contents for Honeywell MS2420

  • Page 1 MS2420 / MS2430 Bar Code Scanner / Diva Scale Installation and User’s Guide...
  • Page 2 Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.

  • Page 3: Table Of Contents

    Mechanical ..............................7 Electrical ..............................8 Scale Capacities ............................8 Environmental .............................. 8 Base Model Characteristics MS2420/MS2430 Scanner/Diva Scale Components ..................9 MS2420 Dimensions ..........................11 MS2430 Dimensions ..........................11 Connector Panel ............................12 Caution and Serial Number Labels ......................13 Installation Quick Installation Outline ...........................
  • Page 4 Audible Indicators ............................37 Visual Indicators ............................38 Failure Modes ............................39 Diagnostic Indicator Display; Error Codes ....................40 Power Save Modes ............................ 43 Beeper Options and Button Functions ....................... 44 Beeper Tone and Volume Control ....................44 The Multi-Function Button ....................... 44 Startup ...............................

  • Page 5: Manual Scope

    Product Overview MS2420 and MS2430 scanner is designed to meet the demanding needs of high volume supermarket and point-of-sale applications. With advanced features like 5-sided, 360° scanning, 5400 scans per second, a comprehensive scan zone and advanced decoding software, this high performance series of in-counter scanner/Diva scale products guarantees fast customer checkouts with minimal operator fatigue and stress.

  • Page 6: Base Kit Components

    MetroSelect Configuration Guide 00-02272* MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum MS2420/MS2430 Scanner/Diva Scale Installation and User’s Guide 00-05310* * Guides also available for download at www.honeywellaidc.com. Other items may be ordered for the specific protocol being used. To order additional items, contact the dealer, distributor or call the customer service department.
  • Page 7 Optional Accessories Part # Description AC to DC Power Transformer - Regulated Output: +5.2V @ 4A +12V @ 1.5A 70-74868 120V United States and Canada 220V – 240V Continental European 70-74882 220V – 240V United Kingdom 70-74880 220V – 240V China 70-74884 220V –...
  • Page 8 Optional Accessories Part # Description 46-00375 Remote Single Line Scale Display (lb.) (See Figure 1) 46-00376 Remote Single Line Scale Display (kg.) Dual Interval (See Figure 1) 46-01075 Remote Single Line Scale Display (kg.) Single Interval (See Figure 1) Other Four Line Scale Display currency lens overlay stickers are available. To order additional items or replacement parts, contact the dealer, distributor or call the customer service department.

  • Page 9: Replacement Parts

    Replacement Parts Part # Description Window types (Diamonex and Sapphire) are not interchangeable due to laser safety and/or scanner performance differences. Caution To change window type, the scanner must be returned to the manufacturer for reconfiguration. Diamonex Platter – Full Size with Product Weight Roll Bar / Platter Lift Handle 46-00296 Sapphire Platter –...

  • Page 10: General Precautions

    General Precautions The following are some general precautions to remember when handling your MS2420/MS2430 series scanner. Do not turn the unit upside down with the platter in place. Figure 2 Do not press on the window in the replacement platter or the vertical window frame.

  • Page 11: Design Specifications

    Laser ON, Ready to Good Read, Decoding Scale at Zero Scan Mechanical MS2420 L x W x H: 399 mm (15.7") [L] 292 mm (11.5") [W] 130 mm (5.12") [Tower Height] MS2430 L x W x H: 508 mm (20.0") [L] 292 mm (11.5") [W]...

  • Page 12: Electrical

    Electrical Voltage Supply: 4A @ +5V / 1.5A @ +12V Operating: 11.9 Watts Power: Standby: 3.25 Watts Operating: 1.7A @ 5.2V / 0.2A @ 12V Current: Standby: 0.6A @ 5.2V / 0.07A @ 12V DC Transformers: Class I; 5.2VDC @ 4A; 12VDC @ 1.5A For Regulatory Compliance Information, refer to pages Error! Bookmark not defined.

  • Page 13: Base Model Characteristics

    Base Model Characteristics MS2420/MS2430 Scanner / Mettler-Toledo DIVA Scale Components* Figure 6. Components* *MS2420 shown...
  • Page 14 MS2420/MS2430 Scanner / Mettler-Toledo DIVA Scale Components Item No. Description of Item in Figure 7 Scale Zero Button (see page 47) Amber LED, Scale Zero Indicator (see page 47) Volume/Tone Multi-Function Button (see page 44) Blue LED Indicators (see page 38)

  • Page 15: Ms2420 Dimensions

    MS2420/MS2430 Scanner / Mettler-Toledo DIVA Scale MS2420 Dimensions Figure 7. MS2420 Dimensions MS2430 Dimensions Figure 8. MS2430 Dimensions Specifications are subject to change without notice.

  • Page 16: Connector Panel

    MS2420/MS2430 Scanner / Mettler-Toledo DIVA Scale Connector Panel Figure 9. MS2420/MS2430 Connector Panel...

  • Page 17: Caution And Serial Number Labels

    MS2420/MS2430 Scanner/Diva Scale Caution and Serial Number Labels Figure 10. MS2420/MS2430 Label Locations (Top) and Examples (Bottom) Caution: To maintain compliance with applicable standards, all circuits connected to the imager must meet the requirements for SELV (Safety Extra Low Voltage) according to EN/IEC 60950-1.

  • Page 19: Installation

    Ventilation and Spacing All MS2420 and MS2430 models have a die-cast housing to dissipate heat allowing the unit to operate without a ventilation fan. The temperature surrounding the unit is recommended not to exceed 40°C (104°F). There should be adequate convection and minimal heat producing equipment in close proximity of the unit.

  • Page 20: Service Access

     The MS2420 and MS2430 can scan a bar code on five sides of a package. The packages should flow into the scan area that provides the maximum reading performance. No lifting or orientation of the items is necessary.

  • Page 21: Unpacking The Unit

    Figure 11 4. Lift the MS2420/MS2430 scanner out of the box by carefully grasping both sides near the center of the unit and lifting directly up. Refer to Figure 12 for hand placement.

  • Page 22: Ms2420/Ms2430 Package Warning

    Installing the Unit in the Counter Before starting to mount the MS2420/MS2430 determine:  the scanner's orientation in reference to the operator and the direction of package flow, ...

  • Page 23: Ms2420 Mounting Diagram

    Installing the Unit in the Counter MS2420 Mounting Diagram Figure 16. MS2420 Mounting Diagram Specifications are subject to change without notice.

  • Page 24: Ms2430 Mounting Diagram (Two Point Support)

    MS2430 Mounting Diagram (Two Point Support) Figure 17. MS2430 Mounting Diagram, Two Point Support Specifications are subject to change without notice.

  • Page 25: Ms2430 Mounting Diagram (Three Point Support)

    MS2430 Mounting Diagram (Three Point Support) Figure 18. MS2430 Mounting Diagram, Three Point Support Specifications are subject to change without notice.

  • Page 26: Cable Installation (Interface Specific)

    Cable Installation (Interface Specific) RS232 The following steps describe how to properly install the cables for an RS232 application. The scanner/Diva scale must then be configured to match the host’s RS232 parameters. Cable installation alone does not guarantee that the scanner will communicate properly with the host system. Note: Configuration bar codes are located in the MetroSelect Configuration Guide (PN 00-02407x) and the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x).
  • Page 27 Cable Installation (Interface Specific) RS232 9. Turn on the host system. 10. Scan the Recall Defaults bar code. Note: The Recall Defaults bar code is located in the MetroSelect Configuration Guide, under Need to Start Over (PN 00-02407x). 11. Configure the scanner to match the host system’s RS232 parameters. Note: Refer to the MetroSelect Configuration Guide (PN 00-02407x) under Section G: RS232 for enabling RS232 Mode (scan the recall defaults bar code first).

  • Page 28: Full Speed Usb

    Cable Installation (Interface Specific) Full Speed USB The following steps describe how to properly install the cables for a Full Speed USB application. The scanner/Diva scale must then be configured to match the host’s USB parameters. Cable installation alone does not guarantee that the scanner will communicate properly with the host system. Note: Configuration bar codes are located in the MetroSelect Configuration Guide (PN 00-02407x) and the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x).

  • Page 29: Ibm Oem

    Cable Installation (Interface Specific) Full Speed USB 9. Turn on the host system. 10. Configure the scanner to match the host system’s USB parameters. For Single Cable Applications: The IBM OEM Full Speed USB English and Metric bar codes are located in the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under Scanner Configuration Bar Codes: Single Cable Protocols for POS Compatibility, IBM OEM Full Speed USB.
  • Page 30 Cable Installation (Interface Specific) Full Speed USB xx** Specifies international connection. See the Base Kit Components and Optional Accessories section of this guide for a complete listing. See power source caution statement on page 13 of this manual. Figure 20. USB Cable Installation Schematic...

  • Page 31: Rs485

    Cable Installation (Interface Specific) RS485 The following steps describe how to properly install the cables for a RS485 application. The scanner/Diva scale must then be configured to match the host’s RS485 parameters. Cable installation alone does not guarantee that the scanner will communicate properly with the host system. Note: Configuration bar codes are located in the MetroSelect Configuration Guide (PN 00-02407x) and the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x).
  • Page 32 Cable Installation (Interface Specific) RS485 9. Turn on the host system. 10. Configure the scanner to match the host system’s RS485 parameters. For Single Cable Applications: The IBM 3rd Generation 46xx, English and Metric bar codes are located in the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under Scanner Configuration Bar Codes: Single Cable Protocols for POS Compatibility, IBM 3rd Generation 46xx.

  • Page 33: Cable Installation (Secondary Honeywell Scanner)

    Important: The MS2420/MS2430 series’ aux port requires the signals; transmit, receive, RTS & CTS from the secondary scanner. For Rev G Units or later: The MS2420/MS2430’s auxiliary port will support 5VDC devices with a 700mA maximum current. For Rev F units or earlier: The MS2420/MS2430’s auxiliary port will support 5VDC devices with a 150mA maximum current.
  • Page 34 Cable Installation (Secondary Honeywell Scanner) † See Aux power notes on page 29 See power source caution statement on page 13 of this manual. Figure 22. Secondary Scanner Cable Installation Schematic...

  • Page 35: Eas Deactivation

    SW1 & SW2 switches 1 and 6 set to ON All MS2420/MS2430 models have a connector labeled EAS In on the bottom of the unit. An optional EAS cable (PN 52-52511 or 52-52556) is available for purchase for connection between the Checkpoint Device and the MS2420/MS2430.

  • Page 37: Scanner Operation

    Scanner Operation Scan Zone Figure 25. Checker-Side (13 mil) Figure 26. Horizontal Left/Right (13 mil) Specifications are subject to change without notice. Typical scan zones shown.
  • Page 38 Scan Zone Figure 27. Horizontal Direct (13 mil) Figure 28. Vertical Direct (13 mil) Specifications are subject to change without notice. Typical scan zones shown.

  • Page 39: Wake Activation Area (Photocell Led Output)

    Wake Activation Area (Photocell LED Output) † The MS2420/MS2430 scanner’s default power save mode is Dual Action Power Save Mode #2 (see page 43). This power save mode turns the laser OFF after a configured period of non-use then turns the motor OFF after thirty-minute intervals.

  • Page 40: Changing The Wake Area Sensitivity Level

    Wake Activation Area Sensitivity (Photocell LED Output Range) Changing the Wake Area Sensitivity Level (Photocell LED Range Adjust) The MS2400 Series bar code scanner wake area sensitivity level can be set to the end users preference by scanning one of the Photocell Sensitivity adjustment bar codes below. *Max Photocell Sensitivity This feature enables the MS24xx to...

  • Page 41: Audible Indicators

    Audible Indicators When in operation the MS2420/MS2430 provides audible feedback that indicates the status of the unit and the current scan. Eight settings are available for the tone of the beep (normal, six alternate tones and no tone) plus three volume settings. To change the tone or volume, refer to the Changing the Beeper Tone & Volume section of this manual.

  • Page 42: Visual Indicators

    LED indicates the status of the MS2420/MS2430 and the current scan. There is an additional amber LED next to the scale zero symbol on all MS2420/MS2430 models that include a scale (see Figure 32).

  • Page 43: Failure Modes

    Failure Modes Flashing Blue and One Razzberry Tone This indicates that the scanner has experienced a laser subsystem failure. The scanner will try up to three times to correct the failure condition. If the laser subsystem continues to fail, that subsystem (horizontal or vertical) will be shut down and an error indication will be shown on the Diagnostic Indicator Display.

  • Page 44: Diagnostic Indicator Display; Error Codes

    If they do not agree, an interface error exists. Correct this problem by getting the proper hardware interface OR programming MS2420/MS2430 configuration for the proper interface hardware attached. CONFIGURATION ERROR – The non-volatile configuration memory did not agree with the data last saved.
  • Page 45 Diagnostic Indicator Display Error Description Code COPROCESSOR COMMUNICATION ERROR – The main microprocessor is not communicating with the interface coprocessor. The interface coprocessor may be in a fault condition with the host or just not able to respond. This error may appear when the scanner is configured for USB or RS485 interface applications or during an attempt to update the interface software through the flash utility.
  • Page 46 Diagnostic Indicator Display Error Description Code LASER #3 (LEFT HORIZONTAL) HIGH CURRENT WARNING – The laser in the vertical scanning subsystem is drawing excessive current. This could be a warning for a future total failure. Have the unit checked at an authorized service center when convenient. LASER #1 (VERTICAL) UNDERCURRENT WARNING –...

  • Page 47: Power Save Modes

    Power Save Modes The MS2420/MS2430 has five configurable power save modes. Refer to the MetroSelect Configuration Guide for additional information on Power Save Modes. 1. Blink Power Save Mode: Blinks the laser OFF and ON after a configured period of non-use.

  • Page 48: Beeper Options And Button Functions

    Beeper Options and Button Functions Changing the Beeper Tone Beeper tones may be configured incrementally using the following bar code. The new tone will be heard followed by a short pause. Two more new tones will be heard signifying the new setting has been stored in memory.

  • Page 49: Startup

    Power-Up Test Mode When a MS2420/MS2430 scanner is first powered up, it cycles through a number of self-tests before starting normal operation. If there are any initial failures during this sequence of tests the scanner will beep or razz to indicate the error and an error code will appear in the diagnostic indicator display.

  • Page 51: Scale Operation

    Scale Operation Scale Zeroing After the unit has been officially calibrated (see page 48) the scale can be re-zeroed by pressing the scale- zeroing button either on the unit or on the remote display stand. When the scale is at zero the amber LED will be illuminated.

  • Page 52: Calibration

    A bar code is used to initiate the calibration sequence and the Multi-Functional Button (see page 44) is used to store critical range values. * This calibration procedure will work with the remote display connected to the MS2420/MS2430 but no data will appear on the remote display.

  • Page 53: Priming The Scale For Calibration (Lbs. & Kg)

    Priming the Scale for Calibration (lbs. or kg) Prime the scale before starting either method of calibration. Note: Calibrate the scanner/Diva scale after the unit is installed in the checkout countertop. It is important to use the correct certified (lb. or kg.) field weight set when calibrating the scale. 1.

  • Page 54: Scale Calibration Procedure (Lbs. & Kg) With Remote Display

    Place the security screw and cover in a safe location. Figure 42. Diva Scale security seals 3. Press the calibration button to access the Service Mode. ‘Cal’ then ‘Conf’ will appear on the remote display. Figure 43. Enter Service Mode *These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.
  • Page 55 (0 to 15kg) kg multi-interval (0 to 6kg, 6 to 15kg) ** lbs multi-interval (0 to 15 lbs, 15 to 30 lbs) ** Common ranges used as default setting. *These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.
  • Page 56 17. The unit’s calibration must now be verified as required by state and/or local Weight and Measures regulations (starting on Page 58). Need to Start Over? If for any reason you need to restart the calibration process, restart at Step 1 on page 50. *These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.

  • Page 57: Bar Code Calibration Procedure Without Remote Display

    To remove the wire seal, cut the wire, and discard. Fully loosen the security screw and lift off the cover. Place the security screw and cover in a safe location. Figure 46. Diva Scale security seals * These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.
  • Page 58 RS232 cable from the unit. Figure 47. Entering the Scale Program Mode 4. Reinstall the platter onto the MS2420/MS2430 scanner/Diva scale (see Figure 48). Figure 48. Platter Installation 5. Enter bar code calibration mode. Use the vertical window to scan one of the following bar codes, whichever weight units (either pounds or kilograms) the scanner/Diva scale will be operating in.
  • Page 59 Figure 50. Entering Bar Code Calibration Mode (Kilograms) Note: If a razz tone sounds, an error has occurred. Refer to Diagnostic Indicator Display; Error Codes starting on page 40 for additional information. * These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.
  • Page 60 Multi-Function Button once. After the Multi-Function Button has been pressed, there will be a short delay followed by five short beeps indicating that the zero load value has been stored. Figure 53. * These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.
  • Page 61 Step 1 on page 53. 12. The unit’s calibration must now be verified as required by state and/or local Weight and Measures regulations (starting on Page 58). * These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.

  • Page 62: Calibration Verification

    Calibration Verification U.S. Pounds (lbs.) The following tests verify if the scale's Calibration is accurate. For Kilograms see instructions starting on page Note: The following tests are based on a 2-digit accuracy setting for pounds.  Increasing Load Test  Shift Test ...

  • Page 63: Kilograms (Kg)

    Calibration Verification Kilograms (kg) The following tests verify if the scale's Calibration is accurate. For US Pounds see instructions starting on page 58. Note: The following tests are based on a 3-digit accuracy setting for kilograms.  Increasing Load Test ...

  • Page 64: Security Seal Installation

    3. With very light pressure, push down on the adhesive calibration security seal label to ensure a firm adhesion is created (see Figure 57). Figure 57. 4. Reinstall the platter. Figure 58. Platter Installation * These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.

  • Page 65: Wire Security Seal (Conversion Kit 46-00359)

    4. Leaving the least amount of slack in the wire loop as possible, close the wire seal and verify the seal connection is secure. 5. Reinstall the platter. Figure 60. Platter Installation * These procedures are for MS2420/MS2430 Scanner/Diva Scale models only.

  • Page 67: Maintenance

    Maintenance Horizontal Scan Window Replacement* Figure 61. Platter/Horizontal Scan Window Replacement * See replacement parts on page 3.

  • Page 68: Daily Maintenance

    Daily Maintenance Smudges and dirt on the unit’s window can interfere with the unit’s performance. If the horizontal or vertical output windows require cleaning, use only a mild glass cleaner containing no ammonia. When cleaning the window, spray the cleaner onto a lint free, non-abrasive cleaning cloth then gently wipe the window clean. If the unit’s case requires cleaning, use a mild cleaning agent that does not contain strong oxidizing chemicals.

  • Page 69: Troubleshooting

    Troubleshooting The following guide is for reference purposes only. Contact a customer service representative to preserve the limited warranty terms. Symptom Possible Cause(s) Solution All Interfaces Check the transformer, outlet and the power strip. No LEDs, beep, or motor No power is being supplied Make sure the power cable is plugged into the spin.
  • Page 70 Symptom Possible Cause(s) Solution All Interfaces The unit scans a bar The scanner is configured If the scanner is setup to support ACK/NAK, code, but locks up after to support some form of RTS/CTS, XON/XOFF, or D/E, verify that the host the first scan (the blue host handshaking but is cable and host are supporting the handshaking...
  • Page 71 The auxiliary input port’s data format must match the main output format of the secondary scanner. * Refer to the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under Scanner Configuration Bar Codes: Auxiliary Port, Quick Start for a Secondary Honeywell Scanner.

  • Page 72: Scanner And Cable Terminations

    Scanner and Cable Terminations Scanner Pinout Connections The MS2420/MS2430 scanner terminates to 10-pin modular jacks located on the bottom of the unit. The serial number label indicates the model number and interface of the scanner. DC Power Function Function EAS In...

  • Page 73: Scanner Scale Pinout Connections

    Scanner Scale Pinout Connections There are four additional 10-pin modular jacks located on the bottom of the of the MS2420/MS2430 scanner models that may be used for an integrated scale application and the use of a remote display. Note: Please keep in mind that every application is unique. The use of these connections depends on the specifications of the scale’s manufacturer.

  • Page 74: Cable Connector Configurations

    Locking, Non-Locking, Type A Type A 57-57227x-N-3 57-57201x-N-3 Ground RS485 Cable, PN 57-57212x-N-3 Function** Signal Ground IBM +A IBM -B 4-Pin SDL No Connect ** All signals are referenced from the MS2420/MS2430 scanner. Specifications are subject to change without notice.
  • Page 75 + 5VDC – Transformer / Direct Shield Ground * This configuration cable was designed to be used with the MS2420/MS2430 auxiliary connector only. ** All signals are referenced from the MS2420/MS2430 scanner. † All signals are referenced from the auxiliary / secondary scanner.

  • Page 76: Index

    Index full service access mode ........51 ..........65, 68–71 FUNCTION AC ............see power amber LED ........see indicators application ............40 ground ............68–71 audible ..........see indicators AUX ............10, 67, 68 host ........... 38, 45, 65–68 beep ..........
  • Page 77 transformer ..........see power scale ............10, 15, 69 ............7 SCAN PATTERN unit of measure ..........58, 59 ............7 SCAN SPEED scan zone ............33–34 scanner ventilation ............15 pinouts ................68–71 visual ..............38 seal............2, 50, 53, 60 voltage ..........

  • Page 78: Customer Support

    Get Resources > Service and Repair. Contact your service enter to obtain a Return Material Authorization number (RMA #) before you return the product. To obtain warranty or non-warranty service, return your product to Honeywell (postage paid) with a copy of the dated purchase record.
  • Page 81 Honeywell Scanning & Mobility 9680 Old Bailes Road Fort Mill, SC 29707 www.honeywellaidc.com 00-05310 Rev G 9/16...

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