Panasonic KX-NS500 Sales Manual page 92

Appendix
Improved Work Efficiency
Communication Assistant
ACD Reports Module
The CA ACD Reports module is a productivity tool that provides Call Centre reporting features, adding ACD Call Centre
specific functionality to CA.
By adding the CA module to CA Supervisor, monitoring and reporting can be provided on one PC.
Customer A
Customer B
KX-NS500
Monitor and report of Call
centre activity
Supervisor
Call
Agent A
Call
Agent B
Live Status Monitor/Reporting
-CA Modules as CA Family-
 Analyze the status of calls and any problems to
improve customer service.
 Save the status of calls as data.
Related functions
Call Centre Solution
- For details, see page 37-42, 71
92