Ford taurus 2013 Owner's Manual page 430

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430
Issue
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing con-
tacts.
I am having
trouble connect-
ing my phone to
SYNC.
Text messaging is
not working on
SYNC.
2013 Taurus
Owners Guide gf, 2nd Printing
USA (fus)
SYNC
Phone Issues
Possible
Cause(s)
• Try pushing your phonebook
Limitations on
your phone's ca-
contacts to SYNC by using the
pability.
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or spe-
cial ring tones associated with
the missing contact.
• This is a
• Go to the website to review
phone-dependent
your phone's compatibility.
• Try turning off the device,
feature, OR
• Possible phone
resetting the device or removing
malfunction.
the device's battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device's software
firmware.
• Turn off the Auto phonebook
download setting.
• This is a
• Go to the website to review
phone-dependent
your phone's compatibility.
• Try turning off the device,
feature, OR
• Possible phone
resetting the device or removing
malfunction.
the device's battery, then trying
again.
Possible Solution(s)

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