Troubleshooting - Sharp disney DM004SH Owner's Manual

Troubleshooting

Troubleshooting

[ General
Problem
Was " pressed long
enough?
Handset won't Battery may need to be
turn on charged or replaced.
Battery may not be
properly installed.
Handset won't Is Switch On/Off in
respond PIN Entry On?
USIM Card may not
be properly inserted.
Insert USIM Card
appears
The correct USIM Card
may not be inserted.
There may be debris
on IC chip/terminals.
REFRESH appears
Handset may have
and handset
been dropped or
returns to
subjected to shocks.
Standby
Keypad Lock may be
15
active (` appears).
Keypad won't
respond
Function Lock may be
active ($ appears).
6
15-
Possible Cause Solution
Press " longer.
Charge battery or install a
charged battery.
Install battery properly (P.15-4).
If On, PIN is required. Enter
PIN according to onscreen
prompt.
Turn power off and check
that USIM Card is properly
inserted, then restart
handset. If the message still
appears, USIM may be
damaged.
Make sure the correct USIM
Card is inserted. The inserted
USIM Card may not be valid.
Clean relevant parts with dry
cloth and re-insert.
Handset failed to recognize
USIM Card temporarily. This is
not a malfunction.
Cancel Keypad Lock (P.1-19).
Cancel Function Lock (P.11-2).
Problem Possible Cause
Battery strength Ambient temperature
indicator flashes may be outside 5oC
when not charging to 35oC.
Saved entry/folder
Entry/folder may be
does not appear
set to Secret.
on handset
Cannot use Show Secret Data
Predictive may be active.
Handset/AC Charger
may warm while
charging.
Handset/AC Handset may warm
Charger feels warm during extended
periods of use.
Handset may warm
during Video Calls.
Memory Card may
Cannot access
not be properly
Memory Card files
formatted.
Clock settings Did you leave handset
are lost without battery?
Solution
Use within an ambient
temperature of 5oC - 35oC.
Activate Show Secret Data
(P.11-3).
Cancel Show Secret Data.
Unless handset/AC Charger is
too hot to touch, warmth is
considered normal. Always
avoid prolonged skin contact
to prevent burn injuries.
Use DM004SH-formatted
Memory Cards.
Clock settings remain even
when removing battery for
replacement, etc. However, if
handset is left with no battery
or an exhausted one for an
extended period of time
(approximately one hour),
Clock will need to be reset.