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IBM CT-618 Installation Manual

Small business computer telephony solution
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IBM
Small Business
Computer Telephony Solution

Installation Guide

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by IBM

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Summary of Contents for IBM CT-618

  • Page 1: Installation Guide

    Small Business Computer Telephony Solution Installation Guide Options by IBM...
  • Page 2 IBM intends to announce such IBM products, programming, or services in your country. Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative. © Copyright International Business Machines Corporation 1998. All rights reserved.

  • Page 3: Table Of Contents

    Contents 1. S AFETY NFORMATION 2. I NTRODUCTION 2.1 IBM Computer Telephony Solution (CTS) overview 2.2 About this book 3. IBM T ELEPHONY NSTALLATIONS 3.1 Prerequisite Hardware and Software 3.2 Preparing for New Installations 3.3 Installing Server Software and Utilities 3.4 IBM VoiceMaster Startup and Configuration...
  • Page 4 CT-618 H NSTALLING ARDWARE 5.1 Unpacking the CT-618 Board 5.2 Important Safety Information 5.3 Installing the CT-618 5.4 Adding boards to a IBM Computer Telephony system 5.5 Specifying and changing board settings 5.6 Changing registry entries 6. T ELEPHONE IRING 6.1 Safety instructions...
  • Page 5 11. H ELP AND ERVICE NFORMATION 11.1 Step 1: Troubleshooting 11.2 Step 2: Preparing for the Call 11.3 Step 3: Placing the Call to IBM 12. P RODUCT ARRANTY 13. A A: N PPENDIX OTICES 13.1 Electronic Emission Notices 13.2 Telecommunication Notices 13.3 Canadian Department of Communications Certification Label...
  • Page 6 IBM CTS Installation Guide...

  • Page 7: Safety Information

    Safety Information 1. Safety Information IBM CTS Installation Guide...
  • Page 8 Safety Information IBM CTS Installation Guide...
  • Page 9 • Cuando sea posible, utilice una mano para conectar o desconectar los cables de señal para impedir que se produzcan posible descargas eléctricas al tocar dos superficies con potencial eléctrico distinto. IBM CTS Installation Guide...
  • Page 10 Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning. • Do not use the telephone to report a gas leak in the vicinity of the leak. IBM CTS Installation Guide...

  • Page 11: Introduction

    Introduction 2. Introduction 2.1 IBM Computer Telephony Solution (CTS) overview The IBM CT-618 hardware and software comprise a complete Windows NT server-based phone system. This system is flexible and extensible; simply add additional CT-618 boards as your needs increase. •...
  • Page 12 Troubleshooting • Uninstalling This book is also available on the IBM Telephony CD as an Adobe Portable Document Format (PDF) file. This file is located in the CD’s Documentation/IBMCT folder, and will also be installed on your system, along with the Adobe Acrobat Reader, if you perform a typical installation (or select the Install Documentation option) during the installation process.

  • Page 13: Ibm Telephony Installations

    IBM Telephony Installations 3. IBM Telephony Installations These installation instructions are intended for a typical new IBM Telephony installation. If you are upgrading a IBM Telephony system, refer to the Upgrade Installations section on page 19. 3.1 Prerequisite Hardware and Software Server: •...

  • Page 14: Preparing For New Installations

    Log on to the NT server as ADMINISTRATOR. (An account with administrator privileges is NOT sufficient for IBM Telephony installation.) Exit all programs, then insert the IBM Telephony Installation CD in the server to auto-run the installation wizard, (or double-click or run the file Setup.exe).
  • Page 15 IBM Telephony Server Software IBM Telephony Utilities On-line Documentation At a minimum, you must install the IBM Telephony Server Software and IBM Telephony Administration Utility. When you have selected the components, click Next. The next windows displayed will prompt you for locations and names of software destination folders and Program Icons folder.
  • Page 16 Telephony Services installation The Welcome screen will display. After reading, click Next. The Telephony Services installation will require you to choose a destination for files. You may accept the defaults or modify these entries. IBM CTS Installation Guide...
  • Page 17 When complete, click OK. The Configuration Assistant will appear, displaying the suggested settings for your CT-618 boards. Click OK. IBM VoiceMaster installation The Welcome screen will display. After reading, click Next. The License Agreement will display. After reading, click Next.
  • Page 18 If you are installing CT-618 boards, power down the server and install boards according to the Hardware Installation instructions on page 17. (If CT-618 boards are already installed in the server, power down the server and proceed to Step 7.)

  • Page 19: Ibm Voicemaster Startup And Configuration

    Click Start (if not already running), then click Close (display should be: Status=Running, Startup=Automatic). 10. Test your installation. You should have dial tone on an extension connected to the IBM Telephony server. 3.4 IBM VoiceMaster Startup and Configuration IBM CTS Installation Guide...
  • Page 20 IBM Telephony Installations If you installed IBM VoiceMaster, you will need to start the VoiceMaster service and add voice mailboxes. From the Start menu, navigate to Programs/IBM Computer Telephony/ VoiceMaster/Register VoiceMaster Service. The IBM VoiceMaster Initialization window will display. Edit the Mapped Drive:/Root Directory information if it is not correct.

  • Page 21: Ibm Call Manager Installation

    Manager is installed on client PCs. IBM Call Manager Desktop Call Control will generally be installed on all PC clients, as well as the server. The client must have mapped drives to the IBM Telephony server and IBM VoiceMaster (if using IBM VoiceMaster voice mail).

  • Page 22: Ibm Call Manager Setup

    3.6 IBM Call Manager Setup The first time you run IBM Call Manager you will need to enter login information and setup directories. 1. From the Start menu, navigate to Programs/IBM Computer Telephony/IBM Call Manager.

  • Page 23: Finishing Your Installation

    3.7 Finishing Your Installation In order to complete your IBM Telephony installation and fully customize your system, you may need to perform some of the tasks listed below. Refer to the IBM CTS Administration Guide for assistance with these tasks.
  • Page 24 3. Under Log On As, click button for This Account. 4. For user name, enter Administrator (other names will not work, even if they have administrator privileges). If IBM VoiceMaster is installed, repeat the above procedure for the IBM VoiceMaster service. Set security level From the Start menu, navigate to Programs/IBM Computer Telephony/Utilities/Set Security Level.
  • Page 25 IBM Telephony Installations Stop all Telephony services Clients. Stop Service NetPhone Utility Stop Service TSAPI Telephony Services Start Service TSAPI Telephony Services Start Service NetPhone Utility IBM CTS Installation Guide...

  • Page 27: Upgrade Installations

    You must then update the translation table, using the default table supplied with this release (see page 25). • If the IBM VoiceMaster service has been set to interact with the desktop, change this before upgrading. IBM CTS Installation Guide...

  • Page 28: Upgrading Server Software And Utilities

    CD in the server to auto-run the installation wizard (or double-click or run the file Setup.exe). The Welcome screen will display. Click Next to proceed to the IBM Telephony License Agreement. If you agree with the license terms, click Next. If you do not agree, click Cancel to stop the installation.
  • Page 29 IBM Telephony Server Software IBM Telephony Utilities On-line Documentation At a minimum, you must install the IBM Telephony Server Software and IBM Telephony Administration Utility. When you have selected the components, click Next. The next windows displayed will prompt you for locations and names of the IBM Computer Telephony Software folder, Server System folder, and Program Icons folder.
  • Page 30 DOS mode. Since NTFS is not visible from DOS, you will need to access required files from a FAT partition or a diskette. If you are not installing the IBM Telephony software to a FAT partition, you will need to copy the following files from the IBMCT/SYSTEM folder to a FAT partition (or to a diskette): BOOTLOAD.HEX, MONITOR.HEX, NETPHO32.HEX and NL.EXE.

  • Page 31: Upgrading The Translation Table

    Since an upgrade installation does not replace your existing translation table, you must upgrade the table manually in order to take advantage of the new features. Refer to the IBM Computer Telephony Administration Guide for additional information about working with the CT-618 translation table.

  • Page 32: Ibm Voicemaster Startup And Configuration

    This will assist you in picking up your previous customizations. 4.4 IBM VoiceMaster Startup and Configuration If you installed IBM VoiceMaster, you will need to start the IBM VoiceMaster service and configure the voice mailboxes. From the Start menu, navigate to Programs/IBM Computer Telephony/ VoiceMaster/Register Voice Mail Service.

  • Page 33: Installing Ct-618 Hardware

    To avoid damaging any highly static-sensitive components on the CT-618 board or the computer, be sure to reduce any static on your person. One way to do this is to touch the metal chassis of your computer. You can maintain grounding by wearing a wrist strap attached to the chassis.

  • Page 34: Installing The Ct-618

    CT-618 boards, making sure all prongs are connected. 9. Plug in the hold music cable if this is the first (master) CT-618 board in the system, and you want to provide music on hold from an external source.

  • Page 35: Adding Boards To A Ibm Computer Telephony System

    11. Replace the PC’s cover. 12. Reconnect the PC to the power source and start the PC. If the CT-618 green diagnostic LED is ON, the CT-618 board has passed a self-test and self- configuration check in your system, and has come up as a PBX with default settings.
  • Page 36 Installing CT-618 Hardware IBM CTS Installation Guide...

  • Page 37: Specifying And Changing Board Settings

    Note that any I/O port changes must be reflected in the registry (see below). 5.6 Changing registry entries During installation the NP618 Configuration assistant will display suggested settings for your CT-618 board(s), based on default settings and available IBM CTS Installation Guide...
  • Page 38 Installing CT-618 Hardware resources. If settings are acceptable, click OK. If these settings are unacceptable, or there is a conflict, you will need to change the registry entries for the CT-618 board. To change registry entries: From the Start menu, navigate to Programs/IBM Computer Telephony/Utilities/Change IBM Telephony Hardware Settings.
  • Page 39 Installing CT-618 Hardware IBM CTS Installation Guide...

  • Page 41: Telephone Wiring

    A punch down block will be used to distribute the wiring to the individual lines and extensions, and a 25-pair cable is used to connect the punch down block to the CT-618 board (see RJ21X Telco connector pinout). A typical telephone installation is illustrated in Figure 1.
  • Page 42 Telephone Wiring Figure 1: Typical Installation Incoming Telephone Service IBM Telephony Server Network Interfaces 25 Pair RJ11 Wall Cable Jacks Wiring Closet Punch Down Block First 6 pairs used for trunk lines, 18 for extensions IBM CTS Installation Guide...
  • Page 43 Note that each RJ11 can be wired for two extensions as shown in Figure 3 below. Figure 3: RJ11 wired for two phones RJ11 Figure 2: Harmonica (12 port) used for demonstration or lab configurations IBM CTS Installation Guide...
  • Page 44 Telephone Wiring IBM CTS Installation Guide...

  • Page 45: Ibm Ct-618 Functions

    Attendant without the operator’s extension ringing first. 7.2 Dialing calls Dialing calls with IBM CT is similar to dialing with most Centrex or other business phone systems. The dialing instructions described below are the defaults supplied with the IBM CT system. You may find differences if your system has been reconfigured by your IBM CT Administrator.

  • Page 46: Call Management

    You can pick up any ringing extension within your pickup group by pressing *5. A pickup group is any set of phone extensions forming part of a group, as assigned by the IBM CT Administrator, usually all extensions within one office or department.

  • Page 47: Forwarding Calls

    IBM CTS PBX Functions the number you are transferring to, and the call will ring back on your extension. Creating a conference You can create a conference of held calls, with the option of including yourself in the conference. 1. Place calls to be conferenced on hold 2.
  • Page 48 IBM CTS PBX Functions IBM CTS Installation Guide...

  • Page 49: Ibm Ct System Administration

    Telephony/Admin/IBM Telephony Administration Utility. 2. Enter the IBM CT Administrator password in the box provided (asterisks will appear in the box as you type), then click OK or press enter. Note that IBM CT passwords are case-sensitive. Note: The default password supplied with the system is NETPHONE. It is strongly suggested that you change this password immediately.
  • Page 50 IBM CTS Installation Guide...
  • Page 51 IBM CTS PBX System Administration IBM CTS Installation Guide...

  • Page 53: Uninstalling Ibm Telephony Software

    VoiceMaster files. To uninstall IBM Call Manager: 1. Use Windows explorer to navigate to the IBM CT folder on your PC. 2. Select and delete the IBM CT folder. The uninstall utilities will remove the application files. Files created by the user, such as call logs, will not be removed.
  • Page 54 IBM CTS Installation Guide...

  • Page 55: Troubleshooting

    You can free all trunks by entering *30 at the operator extension or through the IBM Telephony Administration Utility. • Check that the RJ-21X cable is securely plugged into the CT-618 board. • Check that the trunk is active and that the wiring is correct by connecting a telephone directly to the telephone company Network Interface.
  • Page 56 If the voltage difference is less than 40 volts, contact the telephone company to have them correct the problem. • When IBM Telephony server is powered down, line X1 and trunk 1 will still be available. If they are not, your phone wiring may be at fault. No audio while on hold •...

  • Page 57: H Elp And S Ervice I Nformation

    Exact wording of the error message (if any) • Description of the problem • Hardware and software configuration information for your system If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call. IBM CTS Installation Guide...

  • Page 58: Step 3: Placing The Call To Ibm

    If you call 90 days after the date of withdrawal or after your warranty has expired, you might be charged a fee. Additional support is available through the IBM PC Company automated Fax system, the PC Company Web Page, the PC Company Electronic Bulletin Board System and HelpWare offerings.

  • Page 59: Product Warranty

    The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 60 The replacement may not be new, but will be in good working order. If IBM or your reseller is unable to repair or replace the Machine, you may return it to your place of purchase and your money will be refunded.
  • Page 61 IBM's or your reseller's service center, to restore a Machine to good working order. When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours.
  • Page 62 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
  • Page 63 Product Warranty Extent of Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. The warranties may be voided by misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, removal or alteration of Machine or parts identification labels, or failure caused by a product for which IBM is not responsible.
  • Page 64 Circumstances may arise where, because of a default on IBM's part or other liability you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable only for: 1.

  • Page 65: A Ppendix A: N Otices

    IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

  • Page 66: Telecommunication Notices

    If you experience trouble with this product, contact your Authorized Reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. The telephone company may ask you to disconnect the adapter from the network until the problem has been corrected, or until you are sure the adapter is not malfunctioning.

  • Page 67: Canadian Department Of Communications Certification Label

    The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the LOAD NUMBERS of all the devices does not exceed 100. IBM CTS Installation Guide...
  • Page 68 éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100. IBM CTS Installation Guide...

  • Page 69: Patent Notices

    Appendix A: Notices 13.4 Patent Notices IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing:...
  • Page 70 Appendix A: Notices IBM CTS Installation Guide...

  • Page 71: A Ppendix B: S Oftware License And Warranty Information

    Programs, that is provided on a separate sealed disk envelope. OWNERSHIP. The Program is a proprietary product owned by NetPhone and is protected under U.S. copyright law and international treaty provisions. All intellectual property rights in and to the Program are retained by NetPhone. IBM CTS Installation Guide...
  • Page 72 U.S. GOVERNMENT LICENSES. The Program and the Documentation are provided with “restricted rights”. Use, duplication or disclosure by the IBM CTS Installation Guide...
  • Page 73 United States Export Administration Act and the regulations thereunder or used for any purpose prohibited by such Act. This Agreement is governed by the laws of the Commonwealth of Massachusetts. IBM CTS Installation Guide...
  • Page 74 Appendix B: Software License and Warranty Information IBM CTS Installation Guide...

  • Page 75: A Ppendix C: S Pecifications

    10 Deg C Min / 40 Deg C Max Storage Temperature 0 Deg C Min / 65 Deg C Max Operating Humidity 20 to 80% relative, non-condensing 15.2 CT-618 Specifications Number of Ports 6 Trunks / 18 Extensions Switching Digital Type Non-Blocking...

  • Page 76: Rj21X Telco Connector Pinout

    Ext 11 - Tip Ext 11 - Ring YEL-ORN GRN-YEL Ext 12 - Tip Ext 12 - Ring YEL-GRN BRN-YEL Ext 13 - Tip Ext 13 - Ring YEL-BRN SLT-YEL Ext 14 - Tip Ext 14 - Ring YEL-SLT IBM CTS Installation Guide...

  • Page 77: Pbx Ct-618 Functions

    1. SLT (Slate) is sometimes referred to as GRY (Gray). 2. The Ext xx numbers correspond to the default extension numbering scheme, so that Ext 1 is extension 201 on the first CT-618 board, 219 on the second CT-618 board, etc.
  • Page 78 Pick up a ringing call from your pickup group . Make all held calls a conference and hang-up on the conference (*8=*T - Transfer Hang-up). Check voice mail messages (requires optional IBM VoiceMaster voice mail software). Leave voice mail message (requires optional IBM VoiceMaster voice mail software).
  • Page 79 Connect call to on hold audio. Recalculate the number of trunks (when trunks have been added/removed). Count number of trunks (will produce a beep tone for each trunk). Set factory defaults (requires jumpers as above). IBM CTS Installation Guide...
  • Page 80 Appendix C: Specifications IBM CTS Installation Guide...

  • Page 81: Index

    Adobe Acrobat · 6 ATTEND.MU · 46, 68 Auto attendant · 35, 68 Harmonica · 31, 33 Call management · 36 IBM CT Administration utility · 39 Company listing · 39 IBM Telephony Conference calls · 37 Overview · 5...
  • Page 82 PBX settings Default settings · 67 Picking up held calls · 36 VoiceMaster · 68 Pickup group · 36 Placing calls on hold · 36 Punch down block · 31 Wiring/installation · 31 RECORD.MU · 46, 68 IBM CTS Installation Guide...

  • Page 84: Software License Agreement

    Software License Agreement Located in the IBM International Program License Agreement shipped with this product. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THESE PROGRAMS. INITIAL USE OF THESE PROGRAMS INDICATES YOUR ACCEPTANCE OF THESE TERMS. Part Number: 20L0393...

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