Hughes 9201 User Manual page 138

Problem
The BGAN LaunchPad
will not connect to the
terminal
The BGAN LaunchPad
will not connect to the
terminal over the WLAN
interface
Terminal will not accept
incoming ISDN calls
Terminal will not make
outgoing ISDN calls
128
Possible Cause
No interface connection between the
terminal and computer
Terminal is in Boot Mode
WLAN WEP is enabled on terminal and
the computer‟s WLAN is not
programmed with the WEP key.
WLAN signal is not strong enough
The MSN programmed into the ISDN
device does not match the MSN
programmed into the terminal
The ISDN interface is turned off (Note
the interface turns off automatically
when the terminal is operating from
battery power, if no ISDN device is
detected within 5 minutes from power
on)
Terminal is still in antenna pointing mode
Possible Solution
Ensure there is a WLAN, Ethernet
or USB connection between the
terminal and computer, see
Connecting the Terminal to the
Computer
Follow the instructions in
Troubleshooting Bootmode
Problems to recover the terminal
from Boot Mode.
Disable WEP, or use the same
WEP keys for both the terminal
and computer. For details, go to
Connecting Terminal to PC and
other devices via WLAN
interface
Locate the terminal and
computer to reduce any
obstructions between them, and
locate them closer together.
Ensure the appropriate MSN is
programmed into the ISDN
device, see Voice Telephony
Services and ISDN Data
Ensure the appropriate MSN is
programmed into the terminal,
see ISDN Equipment
Enable the ISDN interface from
the BGAN LaunchPad or web UI,
see ISDN Equipment
Alternatively, turn the terminal
off, then turn it on and
immediately connect the ISDN
device
Exit antenna pointing
BGAN 9201 User Manual