Workstation Card Troubleshooting; Computer Does Not Boot Up Properly; There Is No Display; There Are Screen Defects - AMD FirePro W8100 User Manual

20 Reference
As with HDMI™, DisplayPort audio is enabled through Windows®. For more
information, consult your Windows documentation.

5.2 Workstation Card Troubleshooting

The following troubleshooting tips may help if you experience problems.
More troubleshooting information can be found using the knowledgebase on the AMD
Web site at http://support.amd.com/.

5.2.1 Computer does not boot up properly.

Verify that the installation instructions were properly followed. In particular, if
external power is required, make sure that the external power cable (or cables) is
properly connected.
Check that the card is properly installed in your system and connected to your
monitor.
If you have problems during start-up, restart your computer in Safe Mode.
Check the system configuration utility of your operating system for the interrupt
assignments.
Contact AMD's Customer Care or your local technical support.

5.2.2 There is no display.

Make sure the card is seated properly in its slot. If external power is required, make
sure that the external power cable (or cables) is properly connected to the card.
Make sure that the monitor cable is securely fastened to the card.
Make sure that the monitor and computer are plugged in and receiving power.
If necessary, disable any built-in graphics capabilities on your motherboard. For more
information, consult your computer's manual or manufacturer.
Note:
Some manufacturers do not allow the built-in graphics to be disabled or to
•
become the secondary display.
If your system has built-in graphics capabilities, make sure that you uninstall
•
the associated driver to prevent conflicts with AMD graphics drivers.
Make sure that you selected the appropriate monitor when you installed your
enhanced driver.
Make sure that the display resolution and refresh rate settings you have selected are
supported by the monitor you have connected.

5.2.3 There are screen defects.

Make sure your monitor supports the resolution and horizontal (kHz) and vertical (Hz)
refresh rates as required by the graphics card. Check your current resolution, refresh
AMD FirePro™ W8100 Graphics Accelerator © 2014 Advanced Micro Devices Inc.