HP 5920 series Troubleshooting Manual page 44

Input (total):
0 unicasts, 0 broadcasts, 1438 multicasts, 0 pauses
Input (normal):
0 unicasts, 0 broadcasts, 1438 multicasts, 0 pauses
Input: 0 input errors, 0 runts, 0 giants, 0 throttles
0 CRC, 0 frame, - overruns, 0 aborts
- ignored, - parity errors
Output (total): 1440 packets, 475200 bytes
0 unicasts, 0 broadcasts, 1440 multicasts, 0 pauses
Output (normal): 1440 packets, - bytes
0 unicasts, 0 broadcasts, 1440 multicasts, 0 pauses
Output: 0 output errors, - underruns, - buffer failures
0 aborts, 0 deferred, 0 collisions, 0 late collisions
0 lost carrier, - no carrier
b. If the statistics are not zero, the following failures might occur:
Interface hardware failure—To test such a failure, connect the cable that is connected to the
−
local port to a correctly operating port (for example, Port A) with the same configurations as
the local port. If Port A forwards traffic correctly, you can determine that the hardware of the
local port fails. In this event, you must replace the local port with a correctly operating port.
− Transceiver module, fiber, or twisted pair failure—To test and resolve such a failure, replace
the transceiver module, fiber, or twisted pair with a good one.
Inconsistent configurations—Verify that the configurations (including speed and duplex
−
mode) of the peer are consistent with the local port. If they are inconsistent, modify the
configurations of the local port.
c. If the problem persists, contact HP Support.
When you contact HP Support, provide the following diagnostic information if packet loss
occurs on the chip port with which the interface is associated:
# In Release 22xx, use the en_diag command to enter en_diag view. In Release 2307 and
later versions, use the probe command to enter probe view. In en_diag or probe view, execute
the debug port map command to identify the chip port with which the interface is associated.
[Sysname-diagnose] debug port map 1
[Interface] [Unit] [Port] [Name] [Combo?] [Active?] [IfIndex]
==============================================================================
=
XGE1/0/1 0
XGE1/0/2 0
XGE1/0/3 0
XGE1/0/4 0
XGE1/0/5 0
XGE1/0/6 0
XGE1/0/7 0
XGE1/0/8 0
XGE1/0/9 0
XGE1/0/10 0
XGE1/0/11 0
XGE1/0/12 0
XGE1/0/13 0
1438 packets, 480292 bytes
1438 packets, - bytes
1 xe0 no
2 xe1 no
3 xe2 no
4 xe3 no
5 xe4 no
6 xe5 no
7 xe6 no
8 xe7 no
9 xe8 no
10 xe9 no
11 xe10 no
12 xe11 no
13 xe12 no
40
[MID]
no 0x1
no 0x2
no 0x3
no 0x4
no 0x5
no 0x6
no 0x7
no 0x8
no 0x9
no 0xa
no 0xb
no 0xc
no 0xd
[Link]
4 up
4 down
4 down
4 down
4 down
4 down
4 down
4 down
4 down
4 down
4 down
4 down
4 down