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Useful Information
Troubleshooting
General use
Problem
The unit does not work.
l I cannot hear a dial tone
for the IP line.
82
For product assistance, visit www.globarange.com
Cause/solution
L Make sure the battery is installed correctly
and fully charged (page 18, 20).
L Check the connections (page 17).
L Unplug the base unit's AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the
base unit. Register the handset (page 76).
L Confirm the Ethernet cable is properly
connected (page 17).
L You have not agreed to the Terms of Use for
the A services. To use the A IP line, you
need to agree to it using the handset (page
18).
L Check the base unit's IP address using the
handset: {MENU} i {#}{5}{0}{1}
If necessary, change the base unit's static IP
address (page 29).
L Check your network devices' (router, modem,
etc.) connections. If the connections are made
properly but the problem persists, check your
network devices' (router, modem, etc.)
settings.
L Many installation issues can be resolved by
resetting all the equipment. First, shut down
your modem, router, base unit, and computer.
Then turn the devices back on one at a time in
this order: modem, router, base unit,
computer.
L If you cannot access Internet Web pages
using your computer, check to see if your
Internet service provider is having connection
issues in your area.
L For more troubleshooting help, visit
www.joip.com or contact the A service
provider.
For A assistance, visit www.joip.com
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