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Error messages
If the unit detects a problem, one of the following messages is shown on the handset
display.
Display message
Busy
Free calls! Plug
internet cable.
www.joip.com
For product assistance, visit www.globarange.com
Cause/solution
L The called handset or base unit is in use.
L Privacy mode is on for the call you tried to join
(page 34).
L Other units are in use and the system is busy.
Try again later.
L The line is in use. Wait until i or S
disappears from the handset display.
L Confirm the Ethernet cable is properly
connected (page 17).
L Check the base unit's IP address using the
handset: {MENU} i {#}{5}{0}{1}
If necessary, change the base unit's static IP
address (page 29).
L Check your network devices' (router, modem,
etc.) connections. If the connections are made
properly but the problem persists, check your
network devices' (router, modem, etc.)
settings.
L If you cannot access Internet Web pages
using your computer, check to see if your
Internet service provider is having connection
issues in your area.
L Check your device connections with the
installation instructions (page 17). The order
in which you turn on the devices is important.
L Many installation issues can be resolved by
resetting all the equipment. First, shut down
your modem, router, base unit, and computer.
Then turn the devices back on one at a time in
this order: modem, router, base unit,
computer.
L For more troubleshooting help, visit
www.joip.com or contact the A service
provider.
L You have not received the A number.
Install the base unit to your local network
(page 17, 28).
For A assistance, visit www.joip.com
Useful Information
79
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