Recall Timers; Slide Ringing; Station Message Detail Recording (Smdr) - Panasonic ICX Technical Manual

Chapter 3 - System Features

RECALL TIMERS

Description:
The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe
forgotten) calls to someone who can answer them:
Start Recall from Hold - how long a call will remain on hold before recalling (ringing at) the
extension, SLT, or Attendant that put it on hold. Each of these destination types has its own
separate recall timer.
Start Recall from Transfer - the maximum amount of time a transferred call will ring
unanswered before it goes back (starts ringing at) the phone that made the transfer.
Attendants have their own Transfer Recall Timer, separate from extensions and SLTs.
Recall Duration - how long a recall will ring before reverting to the default phone position
(usually the Attendant).
Reversion Duration - how long a reverted call rings the Attendant Group before being
disconnected (this can be set to "ring indefinitely").
Benefits:
• Improves call handling efficiency and ensures that held/transferred calls will not be
lost or forgotten.

SLIDE RINGING

Description:
This is a type of delayed ringing for CO line FF-keys. You can program a CO line to ring incoming
calls on certain phones first, then (if they remain unanswered) have them start ringing on phones
that have a CO line FF-key appearance for that trunk. You can enable/disable this feature on
individual extensions and individual trunks. You can also set a timer for determining when Slide
Ringing begins on the FF-keys.
Benefits:
• Provides delayed ringing for multiple line-appearance calls.

STATION MESSAGE DETAIL RECORDING (SMDR)

Description:
By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing
calls, can be kept for future reference.
Through programming, the titles for each page can be removed to allow for connection to call
accounting services.
The following is an explanation concerning the output format and display contents for call data:
44 ICX (International) issued December 1999
Section 200 - General Description
ICX-40-200