3Com Baseline Switch 2824 3CBLUG24 User Manual page 7

O
BTAINING
3Com offers product registration, case management, and repair
services through eSupport.3com. You must have a user name
and password to access these services, which are described in
this appendix.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you
must first register your product at:
http://eSupport.3com.com/. 3Com eSupport services are
based on accounts that are created or that you are authorized to
access.
Solve Problems Online
3Com offers the following support tool:
• 3Com Knowledgebase — Helps you to troubleshoot 3Com
products. This query-based interactive tool is located at:
http://knowledgebase.3com.com. It contains thousands
of technical solutions written by 3Com support engineers.
Purchase Extended Warranty and Professional
Services
To enhance response times or extend your warranty benefits, you
can purchase value-added services such as 24x7 telephone
technical support, software upgrades, onsite assistance, or
advanced hardware replacement.
Experienced engineers are available to manage your installation
with minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and
ensure the success of your networking projects. For more
information on 3Com Extended Warranty and Professional
Services, see: http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional
product and support information.
Contact Us
3Com offers telephone, internet, and e-mail access to technical
support and repair services. To access these services for your
region, use the appropriate telephone number, URL, or e-mail
address from the table in the next section.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other
service benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the
following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision
level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return materials authorization number (RMA). Products
sent to 3Com without authorization numbers clearly marked on
the outside of the package will be returned to the sender
unopened, at the sender's expense. If your product is registered
and under warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First-time users must apply
for a user name and password.
Telephone numbers are correct at the time of publication. Find a
current directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Country Telephone Number
Asia, Pacific Rim — Telephone Technical Support & Repair
Australia 1800 075 316
Hong Kong 2907 0456
S
UPPORT FOR YOUR
P
RODUCT
Country
India
Indonesia
Japan
Malaysia
New Zealand
Philippines
P.R. of China
Singapore
South Korea
Taiwan
Thailand
Pakistan — Call the U.S. direct on 1 201 0288 then dial 877 691
8988
Sri Lanka — Call the U.S. direct on 1 201 0288 then dial 877
899 5698
Vietnam — Call the U.S. direct on 1 201 0288 then dial 877 899
5706
http://www.3com.com/services/contactSupport.html
You can also obtain non-urgent support in this region at this
email address apr_technical_support@3com.com
Or request a return material authorization number (RMA) by FAX
using this number: +61 2 9937 5048, or send an email at this
email address: ap_rma_request@3com.com
Europe, Middle East, and Africa — Telephone Technical Support
& Repair
From anywhere in these regions not listed below, call: +44 1442
435529
From the following countries, call the appropriate number:
Country
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
U.A.E.
U.K.
Ukraine
You can also obtain support in this region using this URL:
http://emea.3com.com/support/email.html
You can also obtain non-urgent support in this region at these
email addresses:
Technical support and general requests:
customer_support@3com.com
Return material authorization: warranty_repair@3com.com
Contract requests: emea_contract@3com.com
Country
Latin America — Telephone Technical Support & Repair
Antigua
Antigua Barbuda
Argentina
7
Telephone Number
000 800 440 1193
001 803 852 9825
03 3507 5984
1800 812 612
0800 450 454
1800 144 10220 or 029003078
800 810 0504
800 616 1463
080 698 0880
00801 444 318
001 800 441 2152
Telephone Number
0800 297 468
0800 71429
800 17309
0800 113153
0800 917959
0800 182 1502
06800 12813
1 800 553 117
180 945 3794
800 879489
800 23625
0800 0227788
800 11376
00800 4411 357
800 831416
88005558588
800 8 445 312
0800 995 014
900 938 919
020 795 482
0800 553 072
04-3908997
0800 096 3266
8 800 502 11 70
Telephone Number
AT&T +800 988 2112
AT&T +800 988 2112
AT&T +800 988 2112