Blackberry Pearl 8130 User Manual
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Blackberry Pearl 8130 User Manual

Blackberry Pearl 8130 User Manual

Blackberry pearl 8130: user guide
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BlackBerry Pearl 8130 Smartphone

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  • Page 1: User Guide

    User Guide BlackBerry Pearl 8130 Smartphone...
  • Page 2 SWD-299963-0311083210-001...

  • Page 3: Table Of Contents

    Assign an application to a Convenience key...10 Set owner information...10 Turn on standby mode...10 About links...10 Create a link for a PIN...11 BlackBerry basics shortcuts...11 BlackBerry basics troubleshooting...11 Shortcuts...13 BlackBerry basics shortcuts...11 Phone shortcuts... 13 Camera and video camera shortcuts... 13 Media shortcuts...14...
  • Page 4 Phone shortcuts... 13 Phone troubleshooting... 34 Voice dialing...35 Make a call using a voice command...35 Dial an extension using a voice command...35 Check your phone number using a voice command...35 Check the wireless coverage level using a voice command...35 Check the battery power level using a voice command... 35 Change the voice dialing language...35 Turn off choice lists for voice commands...36 Turn off voice prompts...36...
  • Page 5 MMS messages...74 Message list options...77 Message shortcuts...14 Message troubleshooting...82 Typing...85 Typing basics...85 Typing input methods...87 Spelling checker...88 Custom dictionary...90 AutoText...91 Typing shortcuts...15 Typing troubleshooting...93 Search...95 Messages, attachments, and web pages...95 Organizer data...97 Search shortcuts...15 Attachments...99 Attachment basics...99 Document attachments...101 Spreadsheet attachments...101 Media attachments...102 Presentation attachments...103 vCard contact attachments...104...
  • Page 6 Receive a device password prompt before you add an application...129 View the size of an application database...129 About upgrading the BlackBerry Device Software...130 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...130 Upgrade the BlackBerry Device Software...130 Return to the previous version of the BlackBerry Device Software...130 Delete the previous version of the BlackBerry Device Software...131...
  • Page 7 Categories...144 Mailing lists...146 Multiple address books...147 Contact list options...147 Contact troubleshooting...148 Calendar...151 Calendar basics...151 Meetings...153 Calendar options...155 Multiple calendars...158 Calendar shortcuts...17 Calendar troubleshooting...159 Tasks...161 Task basics...161 Categories...144 Task list options...164 Memos...167 Memo basics...167 Categories...144 Memo list options...169 Alarm...171 About the alarm...171 Turn on the alarm...171 Silence the alarm...171 Calculator...173...
  • Page 8 Notification profiles...185 Notification basics...185 LED notification...187 Custom notification...188 Notification profile troubleshooting...190 BlackBerry Messenger...191 Contacts... 191 Conversations...193 Availability...195 Display and keyboard...197 Backlighting...197 Display options...197 Keyboard options... 1 99 Themes...200 Display troubleshooting...201 Language...203 Change the display language... 2 03 Add a display language...203 Delete a display language...
  • Page 9 Power, battery, and memory...211 Turn off your device...211 Set your device to turn on and turn off automatically...211 Check the battery power level...211 Check the battery power level using a voice command...35 Reset the device...211 Extend battery life...211 View the amount of available memory on your device...212 Best practice: Optimizing your device performance...212 Security...213 Security basics...213...
  • Page 10 Check the high scores on the BrickBreaker web site...241 Service books...243 About service books...243 Accept a service book ...243 Delete a service book...243 Troubleshooting...245 BlackBerry basics troubleshooting...11 Phone troubleshooting...34 Voice dialing troubleshooting...37 Camera and video camera troubleshooting...41 Media troubleshooting...56 Message troubleshooting...82 Typing troubleshooting...93...

  • Page 11: Blackberry Basics

    About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

  • Page 12: Switch Applications

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 13: Create A Link For A Pin

    If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator...
  • Page 14 For more information about the features that are available on your device, contact your wireless service provider or administrator.

  • Page 15: Shortcuts

    Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key.

  • Page 16: Media Shortcuts

    • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. • To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. Media shortcuts •...

  • Page 17: Typing Shortcuts

    • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. •...

  • Page 18: Attachment Shortcuts

    • To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q. Attachment shortcuts • To search for text in an attachment, press Q. In a spreadsheet •...

  • Page 19: Calendar Shortcuts

    • To zoom out from a map, press O. • To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q. • To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.

  • Page 21: Phone

    To turn off the speakerphone, press the period (.) key again. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
  • Page 22 Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.

  • Page 23: Emergency Calls

    About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

  • Page 24: Volume

    5. Press the Menu key. 6. Click Save. Improve sound quality during a call You can only change sound quality for the earpiece on your BlackBerry® device. 1. During a call, press the Menu key. 2. Click Enhance Call Audio.

  • Page 25: Voice Mail

    Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

  • Page 26: Conference Calls

    • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball.

  • Page 27: Call Logs

    You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days.
  • Page 28 View call logs in a message list 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. Add notes to a call log 1.

  • Page 29: Call Forwarding

    About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry®...

  • Page 30: Add A Call Forwarding Phone Number

    Add a call forwarding phone number 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click New Number. 6. Type a phone number. 7. Press the Enter key. 8.

  • Page 31: Smart Dialing

    3. Click Smart Dialing. 4. In the Number field, type the main phone number for an organization. 5. Set how long the BlackBerry® device waits before dialing an extension. 6. In the Extension Length field, set the default length for extensions.

  • Page 32: Tty Support

    About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

  • Page 33: Phone Options

    Switch the active phone number Verify that your BlackBerry® device is connected to the wireless network. 1. In the phone options, click General Options. 2. Change the Active Line field. 3. Press the Menu key. 4. Click Save. Phone options Turn on dialing from the Lock screen 1.

  • Page 34: Turn Off The Prompt That Appears Before You Delete Items

    • To request that your phone number is hidden, set the Restrict My Identity field to Always. • To request that your phone number is displayed, set the Restrict My Identity field to Never. • To request that the network decide whether to hide or display your phone number, set the Restrict My Identity field to Network Determined.
  • Page 35 6. Click Save. About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on telecoil mode Verify that your BlackBerry®...

  • Page 36: Phone Troubleshooting

    I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

  • Page 37: Voice Dialing

    1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.

  • Page 38: Turn Off Choice Lists For Voice Commands

    To turn on voice prompts again, say "Turn prompts on. " Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

  • Page 39: Improve Voice Recognition Of Numbers

    • Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

  • Page 41: Camera And Video Camera

    In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen. Record a video Verify that you have inserted a media card into your BlackBerry® device. 1. In the video camera, click the trackball.

  • Page 42: View The Amount Of Memory Available For Recording Videos

    View the amount of memory available for recording videos In the video camera, the approximate amount of memory available for recording videos appears in the lower-left corner of the screen. Camera and video camera options Change the location for storing pictures or videos 1.

  • Page 43: Camera And Video Camera Troubleshooting

    Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device.
  • Page 44 • Increase the maximum amount of memory available for pictures. The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed.

  • Page 45: Media

    About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

  • Page 46: Download A Ring Tone

    5. Click Save. Send a media file If you send a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only send media files that you added.

  • Page 47: Playing Media Files And Recording Voice Notes

    Playing media files and recording voice notes Play a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Play a song or video on a web page 1.

  • Page 48: Record A Voice Note

    2. If necessary, click a category. 3. Click a song, video, or voice note. 4. Press the Menu key. 5. Click Repeat. To stop repeating a song, video, or voice note, press the Menu key. Click Repeat. Search for a media file 1.

  • Page 49: Managing Media Files

    You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
  • Page 50 3. Click New Playlist. 4. Click Standard Playlist. 5. Type a name for the playlist. 6. Press the Menu key. 7. Click Add Songs. 8. Click a song. 9. To add more songs, repeat steps 6 to 8. 10. Press the Menu key. 11.
  • Page 51 4. Press the Menu key. 5. Click Add to Playlist. 6. Click a standard playlist. Change the order of songs in a standard playlist 1. In the media application, click Music. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 5.
  • Page 52 2. Click Options. 3. Perform any of the following actions: • To change the maximum amount of BlackBerry® device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.

  • Page 53: Viewing Pictures

    3. Navigate to a folder that contains media files. 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Click a folder. 8. Click Move Here. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1.

  • Page 54: Zoom In To Or Out From A Picture

    4. Press the Menu key. 5. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. In the media application, press the Menu key. 2. Click Options. 3.

  • Page 55: Managing Pictures

    6. Click Save. Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.

  • Page 56: Media Card Options

    You can set media card encryption to include or exclude media files. Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password.

  • Page 57: Format A Media Card

    1. In the device options, click Media Card. 2. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.

  • Page 58: Media Troubleshooting

    Media troubleshooting I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions:...
  • Page 59 BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.

  • Page 61: Messages

    Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...

  • Page 62: Sending Messages

    Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.
  • Page 63 Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. •...

  • Page 64: Managing Messages

    • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
  • Page 65 Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, press the Menu key. 2.

  • Page 66: Email Messages

    You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
  • Page 67 Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.

  • Page 68: Email Message Filters

    Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
  • Page 69 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

  • Page 70: Email Message Options

    4. Click Save. Set an out-of-office reply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.
  • Page 71 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 5. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
  • Page 72 5. Click Save. Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.

  • Page 73: Pin Messages

    A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account.

  • Page 74: Sms Text Messages

    Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
  • Page 75 Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History. Options for SMS text messages Turn off AutoText for SMS text messages 1. In the device options, click SMS. 2.

  • Page 76: Mms Messages

    Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.

  • Page 77: Mms Message Attachments

    2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: •...

  • Page 78: Mms Message Options

    4. Press the Menu key. 5. Click Add To Calendar. Add a contact to your address book from an MMS message 1. In an MMS message, highlight a vCard® attachment. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5.

  • Page 79: Message List Options

    3. Press the Menu key. 4. Click Save. View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1.
  • Page 80 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
  • Page 81 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.

  • Page 82: Block Incoming Messages

    To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.

  • Page 83: Reset A Blocked Message Counter

    5. Press the Menu key. 6. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN 7. Type the contact information. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. Reset a blocked message counter 1.

  • Page 84: Message Troubleshooting

    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

  • Page 85: I Cannot File Email Messages

    I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
  • Page 86 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.

  • Page 87: Typing

    Typing Typing basics Type a symbol 1. Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...

  • Page 88: Set The Cursor Speed

    4. Roll the trackball left or right. Cancel a text selection 1. With text selected, press the Menu key. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3.

  • Page 89: Typing Input Methods

    About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

  • Page 90: Spelling Checker

    Change the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.

  • Page 91: Check Spelling Automatically Before Sending Email Messages

    3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...

  • Page 92: Custom Dictionary

    About the custom dictionary If you type a word or letter combination that your BlackBerry® device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.

  • Page 93: Autotext

    AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

  • Page 94: Change An Autotext Entry

    • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6. In the Using field, perform one of the following actions: • To capitalize the entry exactly as you typed it, click Specified Case. •...

  • Page 95: Typing Troubleshooting

    • To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. •...
  • Page 96 You can only check the spelling of text that you type.

  • Page 97: Search

    Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...

  • Page 98: Search For Messages By Contact Or Subject

    CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. 1. In a message list, highlight a message. 2. Press the Menu key.

  • Page 99: Organizer Data

    Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for.
  • Page 100 To stop a search, press the Escape key. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 101: Attachments

    About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.

  • Page 102: Stop Downloading An Attachment

    Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1.

  • Page 103: Document Attachments

    Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 104: Media Attachments

    View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1.

  • Page 105: Presentation Attachments

    1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2.

  • Page 106: Vcard Contact Attachments

    (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device.

  • Page 107: Attachment Troubleshooting

    Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

  • Page 109: Synchronization

    If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.

  • Page 110: Prerequisites: Wireless Data Synchronization

    To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.

  • Page 111: Manage Data Synchronization Conflicts

    About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry®...

  • Page 112: Synchronization Troubleshooting

    I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
  • Page 113 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 115: Browser

    2. Click the trackball. Search the Internet Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: •...
  • Page 116 On a web page, click the trackball. To zoom out from the web page, press the Escape key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. Move through a web page line by line 1.

  • Page 117: Viewing, Copying, And Forwarding Addresses

    2. Click History. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page 1.

  • Page 118: Viewing Pictures And Playing Media Files

    Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key.

  • Page 119: Browser Bookmarks

    Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
  • Page 120 Delete a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Delete Bookmark. Add a bookmark folder for web pages 1. On a web page, press the Menu key. 2.

  • Page 121: Web Feeds

    Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
  • Page 122 Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1.

  • Page 123: Browser Options

    Browser options Change the default browser view 1. In the browser, press the Menu key. 2. Click Options. 3. Click General Properties. 4. Change the Default View field. 5. Press the Menu key. 6. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page.

  • Page 124: Change Display Options For Web Pages

    5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding.

  • Page 125: Clear The Browser History

    BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device...

  • Page 126: Browser Security

    About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
  • Page 127 Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.

  • Page 128: Browser Push

    About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.
  • Page 129 Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.

  • Page 130: Browser Troubleshooting

    When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file.

  • Page 131: Applications

    4. Press the Menu key. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.

  • Page 132: About Upgrading The Blackberry Device Software

    • Verify that your BlackBerry® device is connected to the wireless network. • Verify that the battery power level is 50 percent or higher. • If you have installed the BlackBerry® Desktop Software on your computer, verify that your device is not connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry®...

  • Page 133: Delete The Previous Version Of The Blackberry Device Software

    Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually.

  • Page 135: Maps

    Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. • To specify a new location, click Enter An Address. •...

  • Page 136: Navigation

    • To view a location that you viewed recently, click the location. View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2.

  • Page 137: Maps Bookmarks

    Pan a map Roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. Change a bookmark for a location or route 1. On a map, press the Menu key. 2.

  • Page 138: Map Options

    5. Click Add Subfolder. File a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click From Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Move. 7.

  • Page 139: Hide The Tracking Information At The Bottom Of A Map

    5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes. View north at the top of a map By default, when you are tracking your movement, the direction that you are moving appears at the top of the map. 1.

  • Page 140: Maps Troubleshooting

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

  • Page 141: Gps Technology

    If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
  • Page 142 • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.

  • Page 143: Contacts

    3. Type a name for the custom address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.

  • Page 144: View A Contact

    3. Click Delete. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, press the Menu key.

  • Page 145: Customizing Contacts

    Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

  • Page 146: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus...
  • Page 147 Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. In the address book, task list, or memo list, press the Menu key. 2.

  • Page 148: Mailing Lists

    About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.

  • Page 149: Multiple Address Books

    About multiple address books If your BlackBerry®device is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device.

  • Page 150: Contact Troubleshooting

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...
  • Page 151 Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.

  • Page 153: Calendar

    Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.

  • Page 154: Schedule A Meeting

    If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 155: Meetings

    Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 156: Respond To A Meeting Invitation

    To return to the meeting invitation, press the Escape key. Check availability of meeting participants Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 157: Calendar Options

    Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press the Menu key. 2. Click Email All Attendees. Contact a meeting participant 1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2.
  • Page 158 6. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services.
  • Page 159 6. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.

  • Page 160: Multiple Calendars

    About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.

  • Page 161: Calendar Troubleshooting

    Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

  • Page 163: Tasks

    Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.

  • Page 164: Hide Completed Tasks

    • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Send a task or memo 1.
  • Page 165 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 166: Task List Options

    2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. In the address book or task list, press the Menu key. 2.
  • Page 167 View the number of tasks or memos stored on your device 1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

  • Page 169: Memos

    Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.

  • Page 170: Delete A Memo

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 171: Memo List Options

    Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.
  • Page 172 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

  • Page 173: Alarm

    Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.

  • Page 175: Calculator

    Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.

  • Page 177: Bluetooth Technology

    After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).

  • Page 178: Receive A Media File Using Bluetooth Technology

    5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.

  • Page 179: Bluetooth Technology Options

    5. Press the Menu key. 6. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.
  • Page 180 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.

  • Page 181: Bluetooth Profiles

    This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.

  • Page 182: Bluetooth Technology Troubleshooting

    6. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. 1. In the device options, click Bluetooth.
  • Page 183 • Verify that, in the Bluetooth options, the Address Book Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled...

  • Page 185: Date And Time

    2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.

  • Page 187: Notification Profiles

    Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.

  • Page 188: Change A Notification Profile

    10. Click Save. 11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save. Change a notification profile 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3.

  • Page 189: Led Notification

    3. Press the Menu key. 4. Click Download Ring Tones. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth®...

  • Page 190: Custom Notification

    Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
  • Page 191 Change the order of notification profile exceptions 1. In the profile list, click Advanced. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Move. 5. Roll the trackball to the new location. 6. Click the trackball. Change a notification profile exception 1.

  • Page 192: Notification Profile Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 193: Blackberry Messenger

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.

  • Page 194: Rename A Contact

    5. Click Save. Note: If you use a BlackBerry® Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry® Internet Service, when you send an invitation and the recipient accepts, you might not be notified.

  • Page 195: Conversations

    Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list.

  • Page 196: Add An Emoticon

    1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No.

  • Page 197: Availability

    3. Click Available or Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.
  • Page 198 Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.

  • Page 199: Display And Keyboard

    About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
  • Page 200 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the Download a Home screen background Verify that your wireless service provider supports this feature. 1. In the media application, click Pictures. 2.

  • Page 201: Keyboard Options

    • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. In the application list, highlight an application icon. 2.

  • Page 202: Themes

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 203: Display Troubleshooting

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

  • Page 205: Language

    4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.

  • Page 206: Turn Off The Shortcut For Switching Typing Input Languages

    3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.

  • Page 207: Language Troubleshooting

    Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.

  • Page 209: Wireless Network Coverage

    Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.

  • Page 210: Turn Off Data Service

    Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.

  • Page 211: Wireless Network Coverage Troubleshooting

    Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network. • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.

  • Page 213: Power, Battery, And Memory

    • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.

  • Page 214: View The Amount Of Available Memory On Your Device

    Best practice: Optimizing your device performance Try to maintain at least 400 KB of available memory on your BlackBerry®device. To increase the amount of available memory, try deleting items that you do not need from your device. Consider the following guidelines: •...

  • Page 215: Security

    To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.

  • Page 216: Password Keeper

    Set a limit for device password attempts 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.
  • Page 217 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. In the password keeper, highlight a password. 2.

  • Page 218: Encryption

    About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it.

  • Page 219: About Encryption Keys

    Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.

  • Page 220: Memory Cleaning

    About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.

  • Page 221: Certificates

    • To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data from the device memory, change the Idle Timeout field.
  • Page 222 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
  • Page 223 To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. In the device options, click Security Options.

  • Page 224: Certificate Status

    • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.

  • Page 225: Certificate Options

    1. In the device options, click Security Options. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons.
  • Page 226 8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.

  • Page 227: Certificate Servers

    7. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8.

  • Page 228: Connection Options For Ldap Certificate Servers

    Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.

  • Page 229: Key Stores

    Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...

  • Page 230: Change The Service That Your Device Uses To Download Certificates

    Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.

  • Page 231: Smart Cards

    Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.

  • Page 232: Import A Certificate From A Smart Card

    About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
  • Page 233 2. Click General Settings. 3. Change the Certificate Status Check field. 4. Press the Menu key. 5. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.

  • Page 234: Software Tokens

    About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.

  • Page 235: About Security Self-Tests

    Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...

  • Page 237: Third-Party Application Control

    About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.

  • Page 238: Connection Permissions For Third-Party Applications

    Interaction permissions for third-party applications Interprocess Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings Modification: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.

  • Page 239: Data Permissions For Third-Party Applications

    Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...

  • Page 241: Brickbreaker

    BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

  • Page 242: Brickbreaker Scoring

    BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...

  • Page 243: Submit A Score To The Brickbreaker High Score Web Site

    Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.

  • Page 245: Service Books

    Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...

  • Page 247: Troubleshooting

    I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.
  • Page 248 I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider.

  • Page 249: I Cannot Open Media Files

    BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.

  • Page 250: I Cannot Send Messages

    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
  • Page 251 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

  • Page 252: I Cannot Send Sms Text Messages

    • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...

  • Page 253: I Cannot Check Spelling

    Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
  • Page 254 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 255: I Cannot Add Applications

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
  • Page 256 Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.
  • Page 257 My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 258: I Cannot Connect To A Wireless Network

    • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed. Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type.

  • Page 259: Diagnostic Reports

    My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

  • Page 260: Set A Default Recipient For Diagnostic Reports

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
  • Page 261 View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times.

  • Page 263: Glossary

    BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
  • Page 264 LDAP Lightweight Directory Access Protocol light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code Multimedia Messaging Service...
  • Page 265 Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security...

  • Page 267: Legal Notice

    Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
  • Page 268 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR...
  • Page 269 5,506,865 5,109,390 5,267,261 5,544,196 5,600,754 5,414,796 5,710,784 5,778,338 BlackBerry® Pearl™ 8130 smartphone model number: RBS21CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom...

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