Troubleshooting Chart - Motorola motorokr e8 Service Manual

Level 1 and 2 Service Manual

Troubleshooting Chart

Table 4. Level 1 and 2 Troubleshooting Chart
SYMPTOM
1. Telephone will not turn on or stay on.
2. Telephone exhibits poor reception or
erratic operation, such as calls frequently
dropping or weak or distorted audio.
3. Display is erratic, or provides partial or
no display.
4. Incoming call alert transducer audio
distorted or volume is too low.
5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).
6. Receive audio from earpiece speaker is
weak or distorted.
6809517A42-A
PROBABLE CAUSE
a) Battery either discharged or
defective.
b) Battery connectors open or
misaligned.
c) Transceiver board assembly
defective.
a) Antenna assembly defective.
b) Transceiver board assembly
defective.
a) Transceiver board connections
faulty.
b) Transceiver board assembly
defective.
Faulty transceiver board assembly.
a) Transceiver board assembly
defective.
a) Connections to or from transceiver
board assembly defective.
January 10, 2008
VERIFICATION AND REMEDY
Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.
Visually inspect the battery connectors on both
the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for the battery
connector replacement. If battery connectors
are not at fault, proceed to c.
Remove the transceiver board assembly.
Substitute a known good assembly and
temporarily reassemble the unit. Press and hold
the PWR button; if unit turns on and stays on,
disconnect the dc power source and reassemble
the telephone with the new transceiver board
assembly. Verify that the fault has been cleared.
Check to make sure that the antenna pin is
properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Remove rear chassis assembly from unit, check
general
condition of flexible printed cable (flex). If the flex
is good, check that the flex connector is fully
pressed down. If not, check connector to
transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Gain access to the transceiver board assembly
as described in the procedures. Check flex and
the flex connector to the transceiver board
assembly. If flex is at fault, replace flex
assembly. If flex connector is at fault, proceed to
d. If connection is not at fault, proceed to b.
Troubleshooting
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