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If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without
printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, one
of the ink cartridges may be old or damaged and needs to be replaced.
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Cleaning the Print Head Using a Computer Utility
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Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
• OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &
Supplies. Select Utility and select Open Printer Utility.
• OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Select Head Cleaning.
Print Head Cleaning
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