Troubleshooting - Yamaha AUDIOGRAM 6 Owner's Manual

Troubleshooting

The AUDIOGRAM interface won't turn on.
❑ Is the included USB cable properly plugged into the
interface and a computer?
The system doesn't work properly.
❑ Are the USB cable and all necessary audio cables
properly connected?
❑ Are you using a USB hub?
USB hubs can interfere with proper operation, so try
connecting the AUDIOGRAM interface directly to a
USB port on the computer. If the computer has multi-
ple USB ports, try a different USB port.
❑ Are you using other USB devices at the same time?
If so, try removing the other device(s) and connecting
only the Yamaha USB device.
The Input ports are not shown (Windows 7/Vista)
❑ Is the sound input of your computer operating system
assigned properly?
1. From the [START] menu click [Control Panel],
then double-click the "Sound" icon to open the
"Sound" dialog window.
2. Click the "Recording" tab, right-click the "USB
Audio CODEC" icon and select "Properties."
3. Click the "Advanced" tab, then select "2 channel, 16
bit, 44100 Hz (CD Quality)" or "2 channel, 16 bit,
48000 Hz (DVD Quality)" in the "Default Format"
field.
No sound.
❑ Are your speaker cables connected properly, or are
they shorted?
❑ Are the volume controls of your sources, audio
devices, applications software, computer operating
system, etc., set at appropriate levels?
❑ Is the output of your computer operating system
muted?
❑ Do you have several applications running at the
same time?
Be sure to quit all applications you are not using.
❑ Is the sound output of your computer operating sys-
tem assigned properly?
Windows 7/Vista:
1. From the [START] menu click [Control Panel],
then double-click the "Sound" icon to open the
"Sound" dialog window.
2. Click the "Playback" tab and check whether the
"USB Audio CODEC" icon is checked.
If not, right-click the "USB Audio CODEC" icon and
select "Set as Default Device."
3. Click the [Recording] tab and check whether the
"USB Audio CODEC" icon is checked.
If not, right-click the "USB Audio CODEC" icon and
select "Set as Default Device."
Windows XP:
1. From the [START] menu click [Control Panel],
then double-click the "Sounds and Audio Devices"
icon to open the "Sounds and Audio Devices Prop-
erties" dialog window.
2. Click the "Audio" tab.
3. Set "Sound playback: Default device" and "Sound
recording: Default device" to "USB Audio CODEC."
4. Click [OK].
Mac:
1. Select "System Preferences ..." from the Apple
menu and then select "Sound" to open the "Sound"
dialog window.
2. Click the "Input" tab and under "Choose a device
for sound input" select "USB Audio CODEC".
3. Click the "Output" tab and under "Choose a device
for sound output" select "USB Audio CODEC".
❑ Is the sound output of the Cubase AI application
assigned properly?
For setup details refer to page 8 of the Quick Guide.
The recorded sound is too low in level.
❑ Is the computer's output level setting too low?
We recommend that you set the computer output to
the maximum level and mute the computer's internal
speaker.
Windows 7/Vista:
1. From the [START] menu click [Control Panel],
then double-click the "Sound" icon to open the
"Sound" dialog window.
2. Click the "Playback" tab, right-click the "USB Audio
CODEC" icon and select "Properties".
3. Click the "Levels" tab, then set the volume slider to
its maximum level.
Close the "Properties" dialog window.
4. Click the "Sounds" tab in the "Sound" dialog win-
dow, then select "No sounds" in the "Sound
Scheme."
Windows XP:
1. From the [START] menu click [Control Panel],
then double-click the "Sounds and Audio Devices"
icon to open the "Sounds and Audio Devices Prop-
erties" dialog window.
2. Click the "Volume" tab.
3. Set "Device volume" to "High."
4. Click the "Sound" tab.
5. Select "No sound" in the "Sound scheme."
AUDIOGRAM 6 Owner's Manual
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