Panasonic KX-TC1230ALW, KX-TC1230NZW Operating Instructions Manual

Panasonic cordless answering system operating instructions kx-tc1230alw, kx-tc1230nzw
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Cordless Answering System
KX-TC1230ALW
Model No.
KX-TC1230NZW
Operating Instructions
Caller ID Compatible
PLEASE READ BEFORE USE AND SAVE.
Charge the battery for about 10 hours before initial use.

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Summary of Contents for Panasonic KX-TC1230ALW, KX-TC1230NZW

  • Page 1 Cordless Answering System KX-TC1230ALW Model No. KX-TC1230NZW Operating Instructions Caller ID Compatible PLEASE READ BEFORE USE AND SAVE. Charge the battery for about 10 hours before initial use.
  • Page 2: Before Initial Use

    Before Initial Use Thank you for purchasing your new Panasonic cordless telephone. For Australia When you subscribe to Caller ID services from your telephone operator, this telephone will display the caller’s phone number. When available from your telephone operator, this telephone will also display the number of the second call or call waiting.
  • Page 3: For Best Performance

    For Best Performance Battery Charge A rechargeable Nickel Cadmium (Ni-Cd) battery powers the handset. Charge the battery for about 10 hours before initial use (p. 14). •Clean the handset and the base unit charge contacts with a soft, dry cloth once a month. Clean more often if the unit is subject to grease, dust or high humidity.
  • Page 4: Table Of Contents

    Greeting Message...23 Programming Summary for the Answering System...25 Selecting the Caller’s Recording Time...26 Selecting the Number of Rings ...27 Cordless Telephone Making Calls ...28 With the Handset ...28 With the Base Unit (Digital Duplex Speakerphone) ...30 Simultaneous Keypad Dialling ...32 Answering Calls ...33...
  • Page 5 Using the Directory ...44 Storing Names and Numbers in the Directory ...44 Selecting Characters to Enter Names ...46 Finding Items in the Directory ...48 Dialling from the Directory ...49 Editing an Item in the Directory ...50 Erasing an Item from the Directory ...51 Intercom ...52 Transferring a Call Using the Intercom ...53 Special Features...54...
  • Page 6: Location Of Controls

    Location of Controls Base unit Charge Contacts (p. 15) (LOCATOR/INTERCOM) (p. 52, 53) IN USE/CHARGE Indicator (p. 14) MIC (Microphone) (p. 23, 30) Hook (p. 72) Display (p. 12) Button (RECALL) (HOLD/RINGER) (DIGITAL!SP-PHONE) Button and Indicator (p. 30) Antenna (p. 3, 13) Button (AUTO/PROGRAM) (p.
  • Page 7 (GREETINGÒREC) (Record) Button (p. 23) Button (ERASE) (p. 24, 61) VOLUME Buttons (p. 23, 31, 58) Button (p. 23) (GREETINGÒCHECK) (ANSWER!ON) Button and Indicator (p. 57) CALLER ID Indicator (p. 33, 34, 35) Button (STOP) (p. 23, 59) (NEW!MESSAGE) (p. 58) (First Forward) (SKIP/FF) Button (p.
  • Page 8 Location of Controls Handset Button (TALK) (p. 28, 33) (FUNCTION/EDIT) Button (p. 18, 25, 45) (RECALL/PLAYBACK) Button (p. 55, 56, 63, 70) Antenna Display (p. 9) (INTERCOM) O F F (EXIT/CH) (p. 16, 18, 28) Navigator Key ( (p. 18, 25, 29, 36, 45) (REDIAL/PAUSE) (p.
  • Page 9: Displays

    Displays Both the handset and the base unit show you information and instructions on their displays. These display prompts are shown below. Handset display No items stored Recharge 12 new calls 10 new calls =New =Old Ringer off 10002223333 12:00A 0000 =Set clock The Caller List is empty or there are no stored...
  • Page 10 Displays Talk 01-06-35 No link to base Place on cradle and try again. 12223334444 11:20A 20.12 1234567890 Press INTERCOM Intercom 00-00-07 Intercom hold 00-01-12 Hold 00-01-12 During a conversation, the display shows the length of the call (ex. 1 hour, 6 minutes and 35 seconds).
  • Page 11 Not available Caller's list No item stored Directory list No item stored Memory is full Save error Answering system setting Remote operation Ü á (RECALL/PLAYBACK) was pressed, while the base unit was in use. When trying to enter the Caller List while the handset is off the base unit, the Caller List is empty.
  • Page 12: Base Unit Display

    Displays Base unit display FULL RINGER PAGER The clock needs adjusting (p. 16). Your greeting message was not recorded correctly. Record it again (p. 23). The unit is in the answering system programming mode. The speaker volume level is set to “5”. You can select: –...
  • Page 13: Settings

    Hook Extend the antenna fully. •USE ONLY WITH Panasonic AC ADAPTOR PQLV10AL. •The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) •To connect a standard telephone on the same line, see page 75.
  • Page 14: Installing The Battery In The Handset

    Settings Installing the Battery in the Handset Install the battery in the handset and close the handset cover, locking it into place. Black Lead Lead Battery Charge Place the handset on the base unit and charge for about 10 hours before initial use.
  • Page 15: Battery Information

    “Recharge” and/or “ •To fully recharge the battery, the handset should be left on the base unit for 10 hours. Battery information After your Panasonic battery is fully charged (p. 14): Operation While in use (TALK) While not in use (Standby) •The battery operating time may be shortened depending on usage conditions,...
  • Page 16: Time And Date Adjustment

    Settings Time and Date Adjustment You can select AM/PM or 24-hour clock by programming. Make sure the unit is in the standby mode initially. Lift the handset off the base unit and press (EXIT/CH) When the handset is off the base unit, press (EXIT/CH) •If previously adjusted, “Adjust”...
  • Page 17 Press (Next key). á Enter the current date by using a 4-digit number. (Ex. To set Dec. 27, enter “2712”.) Press (Save key). á •A beep sounds. •The clock starts working. •You can go back to the previous display by pressing Ü, when setting the time and date.
  • Page 18: Programmable Functions

    Programmable Functions You can program the following function items using the handset near the base unit. The display shows the programming instructions. See the corresponding pages for function details. Make sure the unit is in the standby mode initially. Lift the handset, and press <Function menu>* Save directory Ringer volume...
  • Page 19: Setting The Auto Talk Feature

    Setting the Auto Talk Feature The Auto Talk feature allows you to answer a call by lifting the handset off the base unit without pressing the feature ON by programming. Your phone comes from the factory set to OFF. Make sure the unit is in the standby mode initially. Press (FUNCTION/EDIT) Press...
  • Page 20: Selecting The Ringer Volume

    Programmable Functions Selecting the Ringer Volume You can set the handset and base unit ringer volumes to HIGH, LOW or OFF. If set to OFF, the handset/base unit will not ring. Your phone comes from the factory set to HIGH. With the handset Make sure the unit is in the standby mode initially.
  • Page 21: Setting The Lcd Contrast

    Setting the LCD Contrast You can program the handset LCD contrast (5 levels). To make the handset display clearer, set to high level. Your phone comes from the factory set to level 3. Make sure the unit is in the standby mode initially. Press (FUNCTION/EDIT) Press...
  • Page 22: Storing Your Area Code

    Programmable Functions Storing Your Area Code We recommend you program your area code before using the Caller ID feature (p. 34). Incoming calls from the same area will be then recorded in the Caller List without the area code. You do not have to remove the code before calling back or storing.
  • Page 23: Preparing The Answering System

    Preparing the Answering System Greeting Message You can record a personal greeting message of up to 2 minutes. If a greeting message is not recorded, one of two pre-recorded greetings will be played when a call is received (p. 24). All messages (greeting, incoming, etc.) are stored in digital memory (p.
  • Page 24 Preparing the Answering System Greeting message sample “Hello, this is (your name and/or number). Sorry I cannot take your call. Please leave a message after the beep. Thank you.” To erase the recorded greeting message Press (GREETINGCHECK) played. •The unit will answer a call with a pre-recorded greeting. Pre-recorded greeting message If you do not record a greeting message (p.
  • Page 25: Programming Summary For The Answering System

    Programming Summary for the Answering System You can program the following functions using the handset near the base unit. See the page numbers below for details. Make sure the unit is in the standby mode initially. Lift the handset, and press Press to select “Program”, and press Ö...
  • Page 26: Selecting The Caller's Recording Time

    Preparing the Answering System Selecting the Caller’s Recording Time You can select “1 minute”, “3 minutes” or “Greeting only” for the caller’s recording time. Your phone comes from the factory set to “3 minutes”. Press (FUNCTION/EDIT) Press Ö Ñ points to “Program”. Press (Yes key).
  • Page 27: Selecting The Number Of Rings

    Selecting the Number of Rings You can select the number of times the unit rings before the answering system answers a call, from “2” to “7” or “AUTO (Toll saver*)”. Your phone comes from the factory set to “AUTO”. Press (FUNCTION/EDIT) Press repeatedly until the arrow...
  • Page 28: Making Calls

    Making Calls With the Handset (TALK) Press (TALK) Dial a phone number. •The dialled number is displayed. •After a few seconds, the display will show the length of the call and the battery strength. To hang up, press handset on the base unit. •If the handset has lost communication with the base unit, 3 beeps sound and “No Place on cradle and try again.”...
  • Page 29: Backlit Lcd Display

    To dial after confirming the entered number Dial a phone number. •If you misdial, press Ü and dial again. Press (TALK) •After a few seconds, the display will show the length of the call and the battery strength. To hang up, press handset on the base unit.
  • Page 30: With The Base Unit (Digital Duplex Speakerphone)

    Making Calls With the Base Unit (HOLD/RINGER) Press (DIGITAL!SP-PHONE) •The DIGITAL SP-PHONE indicator lights. Dial a phone number. When the other party answers, talk into the MIC (microphone). To hang up, press •The indicator light goes out. •To switch to the handset while using the base unit speakerphone: —If the handset is off the base unit, press (TALK).
  • Page 31 Hands-free Digital Duplex Speakerphone For best performance, please note the following: •Talk alternately with the caller in a quiet room. •If the other party has difficulty hearing you, press decrease the speaker volume. •If the other party’s voice from the speaker cuts in/out during a conversation, press VOLUME To adjust the speaker volume (8 levels) while talking...
  • Page 32: Simultaneous Keypad Dialling

    Making Calls Simultaneous Keypad Dialling You can use the base unit like a standard telephone. After pressing to make a call with the handset near the base unit, you can also (TALK) dial using the base unit keypad. Handset: Press (TALK) Base unit: Dial a telephone number while...
  • Page 33: Answering Calls

    Answering Calls When a call is received, the unit rings, “Incoming call” is displayed on the handset and the CALLER ID indicator flashes quickly. If you subscribe to a Caller ID service, the calling party information will be displayed after the first ring (p. 34). In order to view the Caller ID information, please wait until the second ring to answer a call.
  • Page 34: Caller Id Service

    Caller ID Service This unit is compatible with a Caller ID service offered by your telephone company. If you subscribe to a Caller ID service, the calling party’s information will be shown on the handset display after the first ring. The unit can record information of up to 50 different callers in the Caller List.
  • Page 35: To Check The Number Of New Calls

    •Caller information cannot be displayed in the following cases: •—If the caller dialled from an area which does not provide a Caller ID service, the display will show “Out of area”. •—If the caller has requested not to display his/her information, the display will show “Private caller”.
  • Page 36: Using The Caller List

    Using the Caller List Viewing the Caller List To check who has called, follow the steps below. Make sure the unit is in the standby mode initially. Lift the handset off the base unit. If the handset is off the base unit, press Ü...
  • Page 37 Ex. When you search from the most recent call: Lift the handset off the base unit. If the handset is off the base unit, press 2 new calls =New =Old Press Ö 12223334444 3:10P 20.12 Press Ö NANCY BROWN 2223333 1:54P 19.12 Press Ö...
  • Page 38: Calling Back From The Caller List

    Using the Caller List Calling Back from the Caller List (TALK) Lift the handset off the base unit. If the handset is off the base unit, press Ü á Press Ö Ñ desired caller. Press (TALK) •The displayed phone number is dialled automatically.
  • Page 39: Editing The Caller's Phone Number

    Editing the Caller’s Phone Number You can edit a phone number in the Caller List. After editing the number, you can continue with calling back or directory storing procedures. Make sure the unit is in the standby mode initially. Lift the handset off the base unit. If the handset is off the base unit, press to enter the list.
  • Page 40: Storing Caller List Information In The Directory

    Using the Caller List Storing Caller List Information in the Directory You can store names and phone numbers that are in the Caller List into the directory. Storing must be carried out with the handset. Make sure the unit is in the standby mode initially. Lift the handset off the base unit.
  • Page 41: Erasing Caller List Information

    For New Zealand Users: Your telephone service provider may charge you for a local call when it is dialled with an area code prefix. If the charge for local call is unacceptable, only the 7-digits of the local number should be dialled from your telephone.
  • Page 42 Using the Caller List To erase all entries in the Caller List Before erasing all entries, make sure that “0 new call” is displayed. Lift the handset off the base unit. If the handset is off the base unit, press Ü...
  • Page 43: Speed Dialler

    Speed Dialler Storing Phone Numbers in Memory You can store up to 10 numbers in the base unit. The dialling buttons ) function as memory stations. Make sure the unit is in the standby mode initially. Press (AUTO/PROGRAM) •The IN USE/CHARGE indicator flashes.
  • Page 44: Using The Directory

    Using the Directory You can store up to 30 names and phone numbers in the directory using the handset. All directory items are sorted by the first word in alphabetical order. Using the directory, you can make a call by selecting a name on the handset display.
  • Page 45 Press (FUNCTION/EDIT) While the arrow points to “Save directory”, press •The display shows the number of stored items in the directory. Enter a name, up to 15 characters using the dialling buttons (p. 46). •To move the cursor, press (*) (←) or (#) (→). •If a name is not required, press á...
  • Page 46: Selecting Characters To Enter Names

    Using the Directory Selecting Characters to Enter Names The handset dialling buttons can be used to enter letters and symbols. The letters are printed on the dialling buttons. Pressing each button selects a character as shown below. Keys Blank To move the cursor to the left To move the cursor to the right •To enter another character using the same dialling button, press (#) to move the cursor to the next space.
  • Page 47 For example, to enter “Tom Jones”: Press (FUNCTION/EDIT) While the arrow points to “Save directory”, press Press Press six times, then press move the cursor to the right. Press four times. Press twice to enter a blank. Press Press six times, then press move the cursor to the right.
  • Page 48: Finding Items In The Directory

    Using the Directory Finding Items in the Directory You can search the directory using the handset. Make sure the unit is in the standby mode initially. Press Ö Ñ directory list. •The first item is displayed. 0312345678 Press Ö Ñ desired item is displayed.
  • Page 49: Dialling From The Directory

    Index table Keys Index Other symbols, 1 A, B, C, 2 D, E, F, 3 G, H, I, 4 J, K, L, 5 Dialling from the Directory Make sure the unit is in the standby mode initially. Press repeatedly to find the Ö...
  • Page 50: Editing An Item In The Directory

    Using the Directory Editing an Item in the Directory Make sure the unit is in the standby mode initially. Press Ö Ñ directory item you want to change, and press á •To search for the item by initial, see page 49. While the arrow points to “Edit”, press (Yes key).
  • Page 51: Erasing An Item From The Directory

    Erasing an Item from the Directory Make sure the unit is in the standby mode initially. Press repeatedly to find the Ö Ñ directory item you want to erase. •To search for the item by initial, see page 48. Press á...
  • Page 52: Intercom

    Intercom A 2-way intercom is possible between the handset and the base unit. Paging the base unit from the handset Handset: Press (INTERCOM) Talk to the paged party after the beeps. •“Intercom” is displayed. Base unit: When the other party’s voice is heard, answer using the MIC.
  • Page 53: Transferring A Call Using The Intercom

    During an intercom call: •Intercom calls can only be ended with the handset. •If the handset user has difficulty hearing the base unit user, decrease the base unit speaker volume by pressing VOLUME •If an incoming call is received, the intercom call stops and the unit starts to ring.
  • Page 54: Special Features

    Special Features (TALK) Button (FUNCTION/EDIT) Button (RECALL/PLAYBACK) Button How to Use the PAUSE Button (For Analog PBX Line/Long Distance Service Users) We recommend you press dialling with a PBX or to access a long distance service. Ex. Line access number (REDIAL/PAUSE) •Pressing (REDIAL/PAUSE) once creates a 3.5 second pause.
  • Page 55: Automatic Security Code Setting

    Automatic Security Code Setting Each time you place the handset on the base unit, the unit automatically selects one of more than a million security codes. These codes help prevent the unauthorized use of your telephone line by another cordless telephone user.
  • Page 56 Special Features Selecting the recall time The recall time depends on your telephone exchange or host PBX. You can select the following recall times: “700, 600, 400, 300, 250, 110, 100 or 90 ms (milliseconds)”. KX-TC1230ALW comes from the factory set to “100 ms”...
  • Page 57: Automatic Answering Operation

    Automatic Answering Operation When the unit answers a call, a greeting message is played and the caller’s message is recorded. •The total recording time (including greeting message) is about 15 minutes. If messages are recorded in noisy rooms, the time may be shortened by up to 3 minutes.
  • Page 58: Listening To Messages

    Listening to Messages You can see the total number of recorded messages on the base unit display. If the ANSWER ON indicator flashes, new messages have been recorded. Listening to only new messages Press (NEW!MESSAGE) •The unit announces the number of new messages and plays them back.
  • Page 59: During Playback

    During playback To repeat/ To repeat from the beginning of the message rewind Press (REPEAT/REW) •If you press within 5 seconds of playback, the previous message message will be played. To rewind part of the message Press and hold place. •At the beginning of the message, 3 beeps will sound.
  • Page 60: From The Handset

    Listening to Messages From the Handset If someone else is in the room and you want to listen to the recorded messages privately, you can use the handset. Handset: Press (RECALL/PLAYBACK) •The number of new messages is heard on the handset. Base unit: To listen to new messages, press (NEW!MESSAGE)
  • Page 61: Erasing Messages

    Erasing Messages The unit will announce the remaining recording time after playback, if it is less than 5 minutes. New messages cannot be recorded when: —“Memory full” is heard. —“ ” is displayed on the base unit. FULL —the ANSWER ON indicator flashes rapidly. Erase some, or all, of the messages.
  • Page 62: Pager Call

    Pager Call This feature allows you to alert your pager when the unit records an incoming message. You can retrieve the message from a touch tone telephone (p. 64). First store the pager number, then set the unit to call the pager. •Consult your pager company to check whether the service alerts your pager automatically or via an operator.
  • Page 63: Setting The Unit To Call A Pager

    Press (Save key). á •A beep sounds. •To return to the standby mode, press (EXIT/CH). * Pager companies require a delay after the pager number and/or the access code is dialled. Contact your pager company regarding the required pause time. Pressing second delay and counts as one digit.
  • Page 64: Remote Operation From A Touch Tone Phone

    Remote Operation from a Touch Tone Phone You can operate the answering system from any touch tone phone. A synthesized voice menu will guide you on how to operate the unit (p. 66). •To skip the voice menu and operate the unit directly, see page 68.
  • Page 65: Setting The Remote Code

    Setting the Remote Code The remote code prevents unauthorized people from accessing your unit and listening to your messages. Choose any 2-digit number (00–99). The factory preset remote code is “11”. If you do not program your own remote code, you can use “11”. Use the handset near the base unit.
  • Page 66: Voice Menu

    Remote Operation from a Touch Tone Phone Voice Menu The shaded boxes are voice prompts. Press 1 to play back all messages. Press 2 for other functions. Press 1 to play back new messages. Press 2 for other functions. Press 1 to record your message. Press 2 for other functions.
  • Page 67 All Message Playback All recorded messages are played back. At the end of the last message, “End of final message” is heard. The unit will announce the remaining recording time if it is less than 5 minutes. New Message Playback Only new messages are played back.
  • Page 68: Direct Remote Operation

    Remote Operation from a Touch Tone Phone Direct Remote Operation Once you have entered the remote code, you can also control your unit by direct commands instead of using the voice menu. To end the remote operation, hang up anytime. Direct commands NEW MESSAGE PLAYBACK...
  • Page 69 PAGER CALL ON/OFF ANSWERING SYSTEM OFF Turning on the answering system Call your unit and wait for 15 rings. •The unit will answer and the greeting message will be played. •The answering system will turn on. Hang up or enter the remote code for other options.
  • Page 70: Remote Operation With The Handset

    Remote Operation with the Handset You can operate your answering system with the handset. The announcements and recorded messages can only be heard with the handset. Summary of remote operation Press (RECALL/PLAYBACK) •The number of new messages is heard. •“Remote operation” is displayed on the handset. Enter the desired direct commands (p.
  • Page 71: Direct Commands

    Direct commands NEW MESSAGE PLAYBACK ALL MESSAGE PLAYBACK REPEAT (During playback) SKIP (During playback) STOP ERASING A (*) (4) SPECIFIC MESSAGE (During playback) ERASING ALL (*) (5) MESSAGES PAGER CALL ON/OFF ANSWERING SYSTEM OFF ANSWERING SYSTEM ON •Only new messages are played back. •All messages are played back.
  • Page 72: Wall Mounting

    Wall Mounting This unit can be mounted on a wall. Push the hook and turn it around. Turn the hook until a click is heard. Connect the AC adaptor. Tuck the telephone line cord inside the wall mounting adaptor, then push it in the direction of the arrow.
  • Page 73 Install screws using the wall template below. Connect the telephone line cord. Mount the unit, then slide down. •Extend the antenna. •Fasten the telephone line cord to prevent it from being disconnected. Hooks To charge the handset battery: Fix the charge contacts (#) and insert the hook to the handset hole ($).
  • Page 74: Battery Replacement

    Battery Replacement If “Recharge” is displayed and/or “ charged, replace the battery with a new Panasonic P-P102 battery. To avoid memory loss, replace within 3 minutes. Press the notch on the battery cover firmly and slide it as indicated by the arrow.
  • Page 75: Adding Another Phone

    Adding Another Phone This unit will not function during a power failure. To connect a standard telephone on the same line, use a telephone double adaptor (for Australia) or a T-adaptor (for New Zealand). For Australia Standard Telephone (Optional) Telephone Socket Double Adaptor For New Zealand...
  • Page 76: Before Requesting Help

    Before Requesting Help Cordless Telephone Problem “No link to base Place on cradle and try again.” is displayed and an alarm tone sounds. Static, sound cuts in/out, fades. Interference from other electrical units. The handset and/or the base unit do not ring.
  • Page 77 Problem The unit does not display the caller’s phone number. The handset display goes to the standby mode while viewing the Caller List. does (LOCATOR/INTERCOM) not function. You cannot redial by pressing (REDIAL/PAUSE) Remedy •You need to subscribe to a Caller ID service from a telephone company.
  • Page 78 Before Requesting Help Answering System Problem The answering system is on, but incoming messages are not recorded. You cannot listen to the recorded messages. “ ” is displayed and the FULL ANSWER ON indicator flashes rapidly, and no new messages are recorded. You cannot operate the answering system at the base unit.
  • Page 79 Problem During playback, the unit starts to ring and stops playback. The handset does not display the phone number of the caller whose message is being played. General Problem The unit does not work. You cannot program items, such as the day and time adjustment.
  • Page 80 For New Zealand Customers Panasonic New Zealand operates a toll free Customer Support Centre. Please phone 0800 Panasonic (0800 726276) for assistance. •If a power failure occurs, programmed information may be erased.
  • Page 81: Safety Instructions

    Safety Instructions Take special care to follow the safety suggestions listed below. Safety 1) The unit should be connected to a power supply only of the type described in the operating instructions or as marked on the unit. 2) When left unused for a long period of time, the base unit should be unplugged from the household AC outlet.
  • Page 82 Safety Instructions WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE. When a failure occurs which results in the internal parts becoming accessible, disconnect AC adaptor immediately and return this unit to the place of purchase or service centre.
  • Page 83: Important Information (For Australia Only)

    Important Information Instructions to customer Installation Attached to this apparatus is an approval label. This label is evidence that it is a “Permitted Attachment” which has been authorised to be connected to your telephone service. Conditions relating to connection and operation of this Permitted Attachment are contained in Telecommunications General By-Law 220 (5).
  • Page 84 WARNING This cordless telephone system does not incorporate provision for secrecy of conversations. Appropriately tuned radio equipment and other cordless telephone systems in close proximity may be used by a third party to monitor and possibly interrupt conversations in progress when this system is on radio operation.

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