Customer Information - Chevrolet 2011 Impala Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-5
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-6
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-9
Collision Damage Repair . . . 13-10
Service Publications
Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-15
Event Data Recorders . . . . . . 13-16
®
OnStar . . . . . . . . . . . . . . . . . . . . 13-17
Radio Frequency
Identification (RFID) . . . . . . . 13-17
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill
are important to the dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service, or parts manager,
contact the owner of the dealership
or the general manager.
13-1