Troubleshooting - Alcatel Pixi4 User Manual

1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your device is used;
2) Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
3) Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor;
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorised by TCL Communication Ltd.
;
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation...
Your device will not be repaired in case labels or serial numbers (IMEI/
SN) have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
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Troubleshooting

Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time). ALL User
phone data: contacts, photos, messages, files, and downloaded
applications will be permanently lost. It is strongly advised to fully
back up the phone data and profile via Smart Suite before doing
formatting or upgrading.
• Please pay attention that after Factory data reset is performed you
may be requested to enter Google account credentials* that were
used on this device before Factory reset. Otherwise you will not be
able to use the device. If you don't remember your Google account
credentials please complete Google account recovery procedure.
(1)
In case you don't succeed in it - please apply to authorised repair
center, but remember that it will not be regarded as warranty case.
and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try to
switch on again.
• When the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
Applicable for Android OS versions starting from 5.1.
(1)
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