Troubleshooting Guide - Dimplex PF2325 Service Manual

TROUBLESHOOTING GUIDE

PROBLEM
General
Circuit breaker trips or fuse
blows when unit is turned on
Lights dim in room while the
unit is on
Power cord gets warm
Fireplace shuts off/beeps when
heater comes on
Appearance
Fireplace does not turn on with
the gWave controls
TM
Fireplace turns on/off by itself
Fireplace does not turn on with
the Remote Control
Flame Frozen
Flame is not visible
Flame Shudder
Log set or Media bed does not
light up
Section of colored lights does
not light up or is a different
color
Log set or Media bed lighting
comes on by itself
18
CAUSE
Short in unit wiring.
Improper circuit current rating
Unit is drawing close to circuit current rating
Normal Operation
Defective power cord
Power surge interference
Improper operation
No incoming voltage from the electrical wall
socket
Loose wiring
Defective gWave assembly (green indica-
TM
tor light, to right of sensor, maybe flashing)
gWave sensor is being triggered by an
TM
external force
Improper operation
The batteries in the remote control are
dead.
Defective remote control
Defective floating display assembly
Loose wiring
Defective Flicker Motor
Defective main control board
Loose wiring
Flame LED light assembly is not working
Defective main control board
Defective Flicker Motor
Loose wiring
Media LED light assembly or log set is not
working
Defective electronics junction board
Defective main control board
Media LED light assembly is not working
Defective main control board
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp circuit.
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
The power cord may get slightly warm to the touch
when the heater is on
Replace power cord if cord gets hot to the touch.
Unplug the unit for 15 minutes to allow the unit to de-
energize and reset the main control board
Install a power regulator board between the main con-
trol board and the heater assembly
Refer to Operation Section
Check Fuse/Breaker Panel
Check wiring connections
Replace the gWave assembly
TM
Ensure sensor area is clear of objects and the unit is
not situated where direct beams/reflections of light can
shine into sensor
Refer to Operation Section
Install new battery into the remote control.
Replace the remote control
Replace the floating display assembly
Check wiring connections
Replace Flicker Motor
Replace the main control board
Check wiring connections
Replace flame LED light assembly
Replace the main control board
Replace Flicker Motor
Check wiring connections
Replace media LED light assembly or log set
Replace electronics junction board
Replace the main control board
Replace media LED light assembly
Replace the main control board
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