Table of Contents
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TG37xx38xxBX(e).book Page 1 Wednesday, June 8, 2011 2:08 PM
Model No.
2.4 GHz Digital Cordless Answering System
Model No.
Model shown is KX-TG3711.
Before initial use, see "Getting Started"
on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate service
offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q
Operating Instructions
2.4 GHz Digital Cordless Phone
KX-TG3711BX/KX-TG3712BX
KX-TG3711SX/KX-TG3712SX
KX-TG3721BX/KX-TG3722BX
KX-TG3721SX/KX-TG3722SX
KX-TG3821JX/KX-TG3822JX
KX-TG3719BX
KX-TG3811BX
KX-TG3811JX
KX-TG3811SX
KX-TG3821BX
KX-TG3821SX
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Table of Contents
Related Manuals for Panasonic KX-TG3711BX
Summary of Contents for Panasonic KX-TG3711BX
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Page 1: Operating Instructions
Model shown is KX-TG3711. Before initial use, see “Getting Started” on page 9. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. -
Page 2: Table Of Contents
TG37xx38xxBX(e).book Page 2 Wednesday, June 8, 2011 2:08 PM Table of Contents Introduction Transferring calls, conference calls..44 Model composition....3 Useful Information Accessory information . -
Page 3: Model Composition
■ KX-TG3711 series ■ KX-TG3721 series L Model shown is KX-TG3712. L Model shown is KX-TG3722. Base unit Handset Series Model No. Part No. Part No. Quantity KX-TG3711 KX-TG3711BX KX-TG3711BX KX-TGA371BX series KX-TG3712BX KX-TG3711BX KX-TGA371BX KX-TG3719BX KX-TG3719BX KX-TGA371BX KX-TG3711SX KX-TG3711SX... -
Page 4: Kx-Tg3821
KX-TG3821JX KX-TG3821JX KX-TGA381JX KX-TG3822JX KX-TG3821JX KX-TGA381JX KX-TG3821SX KX-TG3821SX KX-TGA381SX L The suffix (BX/JX/SX) in the following model numbers will be omitted in these instructions: KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/ KX-TG3711SX/KX-TG3712SX/KX-TG3721SX/KX-TG3722SX/KX-TG3811BX/ KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX/KX-TG3811SX/KX-TG3821SX Feature differences Intercom Answering Call using Base unit Headset Series system base unit... -
Page 5: Accessory Information
PNLV226BX or PNLV226SX: KX-TG3711SX/KX-TG3712SX/KX-TG3721SX/ KX-TG3722SX/KX-TG3811SX/KX-TG3821SX PNLV226E: KX-TG3719BX *2 See page 5 for replacement battery information. *3 The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Order number Rechargeable HHR-4MRT batteries Battery type: –... -
Page 6: Important Information
TG37xx38xxBX(e).book Page 6 Wednesday, June 8, 2011 2:08 PM Important Information L Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or For your safety placed under heavy objects. To prevent severe injury and loss of life/ Operating safeguards property, read this section carefully before using the product to ensure proper and safe... -
Page 7: Important Safety Instructions
Released electrolyte from the batteries is Base unit location/avoiding noise corrosive and may cause burns or injury to The base unit and other compatible Panasonic the eyes or skin. The electrolyte is toxic and units use radio waves to communicate with may be harmful if swallowed. -
Page 8: Other Information
TG37xx38xxBX(e).book Page 8 Wednesday, June 8, 2011 2:08 PM Important Information L The product should not be exposed to direct Information on Disposal in other sunlight. Countries outside the European L Do not place heavy objects on top of the product. -
Page 9: Getting Started
TG37xx38xxBX(e).book Page 9 Wednesday, June 8, 2011 2:08 PM Getting Started ■ Base unit (KX-TG3721 series: page 3) Setting up Hook “Click” Connections Note: L Use only the supplied Panasonic AC Hooks adaptor. *1 PNLV226BX: KX-TG3711BX/ KX-TG3712BX/KX-TG3721BX/ Press plug KX-TG3722BX/KX-TG3811BX/ firmly. - Page 10 TG37xx38xxBX(e).book Page 10 Wednesday, June 8, 2011 2:08 PM Getting Started ■ Base unit (KX-TG3811/KX-TG3821 L Confirm correct polarities (S, T). series: page 4) Press plug firmly. “Click” Hooks Rechargeable Ni-MH ONLY (100-240 V AC, 50/60 Hz) * “Click” To single-line telephone jack DSL/ADSL filter * Correct...
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Page 11: Note When Setting Up
7 hours. L Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 5, 7. L Wipe the battery ends (S, T) with a dry cloth. -
Page 12: Controls
TG37xx38xxBX(e).book Page 12 Wednesday, June 8, 2011 2:08 PM Getting Started D {C} (TALK) E {s} (SP-PHONE: Speakerphone) Controls F Dial keypad (*: TONE) G Receiver Handset (KX-TG3711/KX-TG3721 H Display I {OFF} series: page 3) J {FLASH} {CALL WAIT} ■ KX-TGA371BX/KX-TGA371SX K Microphone Important: L Charge contacts... -
Page 13: Base Unit
TG37xx38xxBX(e).book Page 13 Wednesday, June 8, 2011 2:08 PM Getting Started E {s} (SP-PHONE: Speakerphone) Handset (KX-TG3811/KX-TG3821 F Headset jack series: page 4) G Dial keypad (*: TONE) H Receiver ■ KX-TGA381BX/KX-TGA381JX/ I Display KX-TGA381SX J {OFF} Important: K {FLASH} {CALL WAIT} L Arabic/Persian characters are not printed L Microphone on KX-TGA381SX handset dial keypads. - Page 14 TG37xx38xxBX(e).book Page 14 Wednesday, June 8, 2011 2:08 PM Getting Started ■ KX-TG3721 series: page 3 ■ KX-TG3811 series: page 4 A A B B D E F A Charge contacts B Speaker C Message counter D {ERASE} E {■} (STOP) E E F F G G H H I I J J L L M M N N...
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Page 15: Belt Clip
TG37xx38xxBX(e).book Page 15 Wednesday, June 8, 2011 2:08 PM Getting Started ■ KX-TG3821 series: page 4 ■ Control type A Navigator key – {^}, {V}, {3}, or {4}: Scroll through various lists and items. – {^} or {V} (Volume): Adjust the speaker volume while talking. -
Page 16: Initial Settings
TG37xx38xxBX(e).book Page 16 Wednesday, June 8, 2011 2:08 PM Getting Started Item Meaning Base unit display items Answering system is on. ■ KX-TG3721 series: page 3 (page 37) Item Meaning Answering system Answering system answers calls with a answers calls with a greeting message and greeting message and caller messages are not... -
Page 17: Date And Time
L The order in which you enter the date differs Display language according to the selected display language. Example: Available for: Arabic/Persian: Year/Month/Date KX-TG3711BX/KX-TG3712BX/ English: Date/Month/Year KX-TG3719BX/KX-TG3721BX/ L The date and time may be incorrect after a KX-TG3722BX/KX-TG3811BX/ power failure. In this case, set the date and KX-TG3821BX/KX-TG3811JX/ time again. -
Page 18: Making/Answering Calls
TG37xx38xxBX(e).book Page 18 Wednesday, June 8, 2011 2:08 PM Making/Answering Calls Using the base unit _ Making calls Available for: KX-TG3811/KX-TG3821 series: page 4 Using the handset Y Dial the phone number. Lift the handset and dial the phone number. {SP-PHONE} L To correct a digit, press {CLEAR}. -
Page 19: Answering Calls
TG37xx38xxBX(e).book Page 19 Wednesday, June 8, 2011 2:08 PM Making/Answering Calls and/or PIN in the phonebook, a pause is also ■ Programming the volume beforehand: needed (page 25). {MENU}y16z Example: If you need to dial the line access {r}: Select the desired volume. number “9”... -
Page 20: Useful Features During A Call
TG37xx38xxBX(e).book Page 20 Wednesday, June 8, 2011 2:08 PM Making/Answering Calls L {MUTE} flashes. To return to the conversation, press Useful features during a {MUTE} again. call Note: L {MUTE} is a soft key visible on the handset Hold display during a call. This feature allows you to put an outside call _ Base unit on hold. -
Page 21: Dial Lock
TG37xx38xxBX(e).book Page 21 Wednesday, June 8, 2011 2:08 PM Making/Answering Calls To switch between calls, press {CALL emphasize existing line noise. If it becomes WAIT}. difficult to hear, turn this feature off. L This feature is not available while using the Note: speakerphone. -
Page 22: Power Back-Up Operation
L If dial lock is turned on, w is displayed. the same telephone line jack using a T- adaptor. Turning dial lock off Panasonic Ni-MH battery Y Handset / _ Base unit performance (supplied batteries) *1 KX-TG3811/KX-TG3821 series: page 4... -
Page 23: Phonebook
TG37xx38xxBX(e).book Page 23 Wednesday, June 8, 2011 2:08 PM Making/Answering Calls L Wait until speakerphone is turned Making a call using the handset on automatically and the call is phonebook made. ■ When only 1 handset is registered: When the other party answers the call, keep the handset on the base unit and Lift the handset. -
Page 24: Handset Phonebook
Enter the party’s phone number (24 digits max.). s {OK} 2 times L To add other entries, repeat from step {OFF} Note: Available for: KX-TG3711BX/KX-TG3712BX/ KX-TG3719BX/KX-TG3721BX/ KX-TG3722BX/KX-TG3811BX/ KX-TG3821BX/KX-TG3811JX/ KX-TG3821JX/KX-TG3822JX L In step 2, you can change the character entry mode by pressing {1/A/?} (page 47). -
Page 25: Chain Dial
PIN that you have stored in the phonebook, without having to dial manually. Note: During an outside call, press {MENU}. Available for: KX-TG3711BX/KX-TG3712BX/ {r}: “Phonebook” s {OK} KX-TG3719BX/KX-TG3721BX/ {r}: Select the desired entry. KX-TG3722BX/KX-TG3811BX/ Press {CALL} to dial the number. -
Page 26: Copying Phonebook Entries
Copying phonebook entries Available for: KX-TG3712/KX-TG3722/KX-TG3822 You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 24). s {MENU} {r}: “Copy” s {OK} {r}: Select the handset you want to send the phonebook entry to. -
Page 27: Programming
TG37xx38xxBX(e).book Page 27 Wednesday, June 8, 2011 2:08 PM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods. ■ Scrolling through the display menus {MENU} Press {V} or {^} to select the desired main menu. - Page 28 TG37xx38xxBX(e).book Page 28 Wednesday, June 8, 2011 2:08 PM Programming Sub-menu 1 Sub-menu 2 Setting Code 2–7: 2-7 Rings #211 Settings Number of Rings <4 Rings> 0: Toll Saver 1: 1 Minute #305 Recording Time 3: <3 Minutes> 0: Greeting Only <111>...
- Page 29 TG37xx38xxBX(e).book Page 29 Wednesday, June 8, 2011 2:08 PM Programming Main menu: c “Initial Setup” Sub-menu 1 Sub-menu 2 Setting Code 0–6: Off–6 <6> #160 Ringer Setup Ringer Volume – Handset 0–6: Off–6 <1> #*160 – Ringer Volume *2, *7 –...
- Page 30 TG37xx38xxBX(e).book Page 30 Wednesday, June 8, 2011 2:08 PM Programming Sub-menu 1 Sub-menu 2 Setting Code 1: Pulse #120 Line Setup Dial Mode 2: <Tone> *2, *14 0: 900 msec. #121 Flash Time 1: <700 msec.> 2: 600 msec. 3: 400 msec. 4: 300 msec.
- Page 31 TG37xx38xxBX(e).book Page 31 Wednesday, June 8, 2011 2:08 PM Programming *14The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. *15To prevent other users from joining your conversations with outside callers, turn this feature...
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Page 32: Special Programming
TG37xx38xxBX(e).book Page 32 Wednesday, June 8, 2011 2:08 PM Programming periods when you do not want to be disturbed, for example, while sleeping. Night mode can Special programming be set for each handset. Important: Alarm L Set the date and time beforehand (page 17). -
Page 33: Changing The Handset Name
TG37xx38xxBX(e).book Page 33 Wednesday, June 8, 2011 2:08 PM Programming {r}: “Yes” s {OK} Changing the handset name {OFF} Each handset can be given a customized ■ By entering phone numbers: name (“Bob”, “Kitchen”, etc.). This is useful {MENU}y217 s {ADD} when you make intercom calls between handsets. -
Page 34: Caller Id Service
TG37xx38xxBX(e).book Page 34 Wednesday, June 8, 2011 2:08 PM Caller ID Service – A handset is replaced on the base unit or charger. Using Caller ID service – Pressing {OFF} on a handset. – Pressing {EXIT} on the base unit. Important: L This unit is Caller ID compatible. - Page 35 {r}: Select the desired entry. deleted automatically {EDIT} s Add or erase digits to the Available for: beginning of the number as necessary. KX-TG3711BX/KX-TG3712BX/ L To add a digit, press the desired dial KX-TG3719BX/KX-TG3721BX/ key. KX-TG3722BX/KX-TG3811BX/ L To erase a digit, press {ERASE}.
- Page 36 TG37xx38xxBX(e).book Page 36 Wednesday, June 8, 2011 2:08 PM Caller ID Service _ Base unit *1 KX-TG3811/KX-TG3821 series: page 4 {3} CID {ERASE} s {r}: “Yes” Storing caller information to the phonebook Y Handset {3} CID {r}: Select the desired entry. {SAVE} {r}: “Phonebook”...
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Page 37: Answering System
TG37xx38xxBX(e).book Page 37 Wednesday, June 8, 2011 2:08 PM Answering System Answering system Turning the answering system on/off Available for: KX-TG3721/KX-TG3821 series: page 3, 4 _ Base unit The answering system can answer and record Press {ANSWER ON/OFF} to turn on/off the calls for you when you are unavailable to answering system. -
Page 38: Greeting Message
TG37xx38xxBX(e).book Page 38 Wednesday, June 8, 2011 2:08 PM Answering System L If you adjust the speaker volume while {OK} s {OFF} listening to messages or having a conversation, the speaker volume for call Playing back the greeting screening is turned on again. message {MENU}y3z3 {OFF}... -
Page 39: Listening To Messages Using The Handset
TG37xx38xxBX(e).book Page 39 Wednesday, June 8, 2011 2:08 PM Answering System Operation Calling back (Caller ID Enter the “Settings” subscribers only) menu Available for: Play new messages KX-TG3821 series (page 4) Play all messages If caller information was received for the call, Play greeting message you can call the caller back while listening to a Record greeting... -
Page 40: Remote Operation
TG37xx38xxBX(e).book Page 40 Wednesday, June 8, 2011 2:08 PM Answering System Erasing all messages Voice guidance During remote operation, the unit’s voice {MENU}y325 guidance starts and prompts you to press 1 to {r}: “Yes” s {OK} s {OFF} perform a specific operation, or press 2 to listen to more available operations. -
Page 41: Answering System Settings
TG37xx38xxBX(e).book Page 41 Wednesday, June 8, 2011 2:08 PM Answering System Dial your phone number from a touch- If your service provider/telephone company tone phone. cannot do this: – Set this unit’s “Number of Rings” Let the phone ring 15 times. setting so that this unit’s answering L A long beep is heard. -
Page 42: Voice Mail Service
TG37xx38xxBX(e).book Page 42 Wednesday, June 8, 2011 2:08 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. -
Page 43: Intercom/Locator
TG37xx38xxBX(e).book Page 43 Wednesday, June 8, 2011 2:08 PM Intercom/Locator Answering an intercom call Intercom Y Handset Intercom calls can be made: – between handsets (KX-TG3712/ Press {C} to answer the page. KX-TG3722/KX-TG3822) When you finish talking, press {OFF}. – between a handset and the base unit (KX-TG3811/KX-TG3821 series: page 4) _ Base unit Note:... -
Page 44: Transferring Calls, Conference Calls
TG37xx38xxBX(e).book Page 44 Wednesday, June 8, 2011 2:08 PM Intercom/Locator L If paged party does not answer, press {INTERCOM} to return to the outside Transferring calls, call. conference calls To complete the transfer: Press {SP-PHONE}. Outside calls can be transferred or a L The outside call is being routed to the conference call with an outside party can be handset. -
Page 45: Useful Information
TG37xx38xxBX(e).book Page 45 Wednesday, June 8, 2011 2:08 PM Useful Information Base unit (KX-TG3811/ Wall mounting KX-TG3821 series: page 4) Note: The base unit can be mounted on a wall by L Make sure that the wall and the fixing revolving the bracket to “WALL”... - Page 46 TG37xx38xxBX(e).book Page 46 Wednesday, June 8, 2011 2:08 PM Useful Information Mount the unit on a wall then slide down to secure in place. Screws 83 mm To single-line telephone jack To stand on a desk Turn the bracket 180 degrees clockwise from the “WALL”...
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Page 47: Character Entry
Useful Information Character entry Available for: KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/ KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 47). - Page 48 TG37xx38xxBX(e).book Page 48 Wednesday, June 8, 2011 2:08 PM Useful Information Arabic character table ( L When you select Arabic as the display language, Arabic character table is available. Persian character table ( L When you select Persian as the display language, Persian character table is available. Extended character table (N) L The following are used for both uppercase and lowercase:...
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Page 49: Error Messages
TG37xx38xxBX(e).book Page 49 Wednesday, June 8, 2011 2:08 PM Useful Information Error messages Display message Cause/solution L The handset has lost communication with the base unit. Move Base no power closer to the base unit and try again. L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. -
Page 50: Troubleshooting
L Change the display language (page 17). language I cannot read. While programming, the L A call matching an entry in the call barred list is being display returns to standby received. Wait and try again later. mode. *1 KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/ KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX... - Page 51 TG37xx38xxBX(e).book Page 51 Wednesday, June 8, 2011 2:08 PM Useful Information Battery recharge Problem Cause/solution The handset beeps L Battery charge is low. Fully charge the batteries (page 10). and/or d flashes. I fully charged the L Clean the battery ends (S, T) and the charge contacts with batteries, but a dry cloth and charge again.
- Page 52 TG37xx38xxBX(e).book Page 52 Wednesday, June 8, 2011 2:08 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. Contact your displayed. service provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.
- Page 53 TG37xx38xxBX(e).book Page 53 Wednesday, June 8, 2011 2:08 PM Useful Information Problem Cause/solution I cannot operate the L The remote access code is not set. Set the remote access answering system code (page 40). remotely. L You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 40).
- Page 54 TG37xx38xxBX(e).book Page 54 Wednesday, June 8, 2011 2:08 PM Useful Information Registering a handset to the base unit Handset: {MENU}y13z Base unit: ■ KX-TG3711 series: page 3 Press and hold {LOCATOR} for about 5 seconds. (No registration tone) ■ KX-TG3721/KX-TG3811/KX-TG3821 series: page 3, 4 Press and hold {LOCATOR} for about 5 seconds until the registration tone sounds.
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Page 55: Index
TG37xx38xxBX(e).book Page 55 Wednesday, June 8, 2011 2:08 PM Index Intercom: 43 Key tone: 29 Index Making calls: 18 Missed calls: 34 Alarm: 32 Mute: 20 Answering calls: 19 Night mode: 32 Answering system Call screening: 37 Pause: 18 Erasing messages: 38, 39, 40 Phonebook: 24 Greeting message: 38 Power failure (power back-up operation):... - Page 56 Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Web Site: http://www.panasonic.net/ © Panasonic System Networks Co., Ltd. 2011 PNQX3187ZA TC0611MG0...