Nortel Meridian M3901 User Manual
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Nortel Meridian M3901 User Manual

Nortel networks digital telephone user guide
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See also: Installation Manual
Meridian Digital
Telephones
M3901
M3902
M3903
M3904
User Guide
Enterprise Voice Solutions Customer Documentation

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Summary of Contents for Nortel Meridian M3901

  • Page 1: Meridian Digital Telephones

    Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation...
  • Page 2 While you are away from your desk: Call Forward...

  • Page 3: Table Of Contents

    M3900 Series Meridian Digital Telephone M3901 ... 1 M3902 ... 2 M3903 ... 3 M3904 ... 4 Your Telephone’s Controls Terms you should know Your telephone call features Use handsfree calling (M3902, M3903, and M3904) ... 10 Activate/deactivate Group listening ... 12 Use the Predial feature ...
  • Page 4 Contents Use Call Park (M3903 and M3904) ... 30 Calling Party Number (M3902) ... 33 Calling Party Number/Charge Account (M3903 and M3904) ... 33 Display incoming calls ... 34 Trace a Malicious call ... 35 Incoming calls Activate Automatic Answerback ... 36 Use Call Pickup ...
  • Page 5 Enhanced Override Feature ... 58 Forced Camp-on ... 59 Station Camp-on ... 60 Override Feature ... 61 Privacy Release ... 62 Radio Paging ... 63 Voice Call ... 65 Use the Voice Messaging control screens ... 65 Hospitality features Automatic Wake-Up ... 67 Message Registration ...
  • Page 6 Contents Select Preferred name match ... 86 Set up area code ... 86 Enable Call timer ... 87 Select Date/time format ... 87 Enable Key click ... 87 Use Headset port on call ... 88 Activate Headset port external alerter ... 88 Use Call indicator light ...
  • Page 7 Access and use the Personal Directory Access the Personal Directory ... 102 Add a Personal Directory entry ... 102 Add an incoming call ... 104 Add an outgoing call ... 105 Delete or edit a Personal Directory entry ... 106 Delete your Personal Directory ...
  • Page 8 Contents Accessories for the M3900 Series telephones Accessory Connection Module (ACM) ... 127 Analog Terminal Adapter (ATA) ... 127 Computer Telephony Integration Adapter (CTIA) ... 127 Display-based Expansion Module ... 127 External Alerter and Recorder Interface ... 127 Full Duplex Hands Free Module ... 128 Headsets ...

  • Page 9: M3900 Series Meridian Digital Telephone

    M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document.

  • Page 10: M3902

    M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902 telephone LCD Indicator Handsfree Key Volume Control Bar Message Waiting Light/ Incoming Call Indicator Mute One Line (DN) Programmable Soft Keys (self-labeled) Options Message...

  • Page 11: M3903

    M3903 The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display Handsfree Key Volume Control Bar Headset Mute M3900 Series Meridian Digital Telephone Goodbye Hold Call Log...

  • Page 12: M3904

    M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3904 telephone LCD Display Goodbye Hold Handsfree Key Volume Control Bar Headset Options...

  • Page 13: Your Telephone's Controls

    Your Telephone’s Controls Goodbye Headset Hold Mute Your Telephone’s Controls Use the Volume Control Bar volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. You can terminate an active call by pressing the Goodbye...
  • Page 14 Copy Quit Options Message Directory/Log Call Log Applications Shift Line Your Telephone’s Controls Navigation Keys allow you to scroll through Menus and lists on the display. Copy copies incoming or outgoing call numbers into the Personal Directory on the M3904. Key ends an active application.
  • Page 15 Your Telephone’s Controls Line/Directory Number (DN) Key(s) are assigned to your M3902, M3903, or M3904. They can be a Primary Directory Number (PDN) or secondary DN(s) on the M3903 and M3904. On the M3903 and M3904, the lower right hand Line/Feature Key on the first layer is your Primary Directory Number Key.

  • Page 16: Terms You Should Know

    Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party Name Display (CPND) information.
  • Page 17 Terms you should know Meridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your office communications system. More... — The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook —...

  • Page 18: Your Telephone Call Features

    Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.
  • Page 19 To switch from handset to handsfree: To use a headset: Headset To switch from handsfree to headset: Headset Your telephone call features 1. Press the Handsfree 2. Replace the handset. Connect a headset to the headset jack or the handset jack depending on the headset type and the telephone you are using.

  • Page 20: Activate/Deactivate Group Listening

    Your telephone call features Activate/deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate the Group listening option: Options Quit...
  • Page 21 To deactivate the Group listening option: Options Quit To mute a group listening call: Mute Mute To switch from Group listening to handsfree: Your telephone call features 1. Press the Key. Options 2. Use the Keys to scroll Navigation through the Options List and highlight 3.

  • Page 22: Use The Predial Feature

    Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number containg up to 31 digits and make corrections before you dial the number. To use Predial: 1. Replace the handset, if it is off the cradle.

  • Page 23: Make A Call

    Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: Headset To change from handset to headset:...

  • Page 24: Make A Call While On-Hook

    Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number. When the Auto Dial Key is pressed, the number is dialed automatically.

  • Page 25: Ring Again (M3902)

    Note: To change the key label “ from the Options List menu. Please see “Change a Feature Key label” on page 80 for detailed instructions. Ring Again (M3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer.

  • Page 26: Ring Again (M3903 And M3904)

    Make a call To cancel Ring Again before notification: Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone.

  • Page 27: Redial Last Number Called

    Redial last number called Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial when using the handset: To use Last Number Redial when using handsfree: 1.

  • Page 28: Use Speed Call (M3902)

    Make a call Use Speed Call (M3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code.

  • Page 29: Use Speed Call (M3903 And M3904)

    Use Speed Call (M3903 and M3904) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code.

  • Page 30: Make A System Speed Call

    Make a call Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.

  • Page 31: Make An Intercom Call

    Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator.

  • Page 32: Answer A Call

    Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Headset Lift the handset. Press the Key (M3902, Handsfree M3903, and M3904). Press the (DN) Key beside the LCD Line indicator as it flashes.

  • Page 33: While On An Active Call

    While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold.

  • Page 34: Transfer A Call (M3903 And M3904)

    While on an active call Transfer To go back to the original call if the transfer is incomplete: Transfer a call (M3903 and M3904) Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: 3.

  • Page 35: Use Timed Reminder Recall

    To go back to the original call if the transfer is incomplete: Goodbye Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: While on an active call 1.

  • Page 36: Use Attendant Recall

    While on an active call If the transferred call is not answered, your telephone rings: Use Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: Goodbye Use Call Park (M3902)
  • Page 37 To Park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To park a call using FFCs/FACs: Transfer Transfer While on an active call Press the Key.

  • Page 38: Use Call Park (M3903 And M3904)

    While on an active call To retrieve a parked call: Use Call Park (M3903 and M3904) The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park, you do not tie up a line.
  • Page 39 To park a call on a DN other than the System Park DN on the Meridian 1: To park a call on a DN other than the System Park DN on the Meridian SL-100: While on an active call 1. Press the Key.
  • Page 40 While on an active call To retrieve a parked call on the Meridian 1: To retrieve a parked call on the Meridian SL-100: 1. Lift the handset. the DN where you parked the Dial call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.

  • Page 41: Calling Party Number (M3902)

    Calling Party Number (M3902) The Calling Party Number feature allows you to record a caller’s number, for accounting purposes, while on an established call. Note: This feature is not available on the Meridian SL-100. To record a caller’s number: Calling Party Number/Charge Account (M3903 and M3904) The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call.

  • Page 42: Display Incoming Calls

    While on an active call To record a charge account number (Meridian SL-100): Display incoming calls The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress.

  • Page 43: Trace A Malicious Call

    Trace a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls. The feature is available for both internal and external calls. When the key is pressed, your Directory Number and the telephone number of the caller are recorded for access by your network administrator.

  • Page 44: Incoming Calls

    Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service.

  • Page 45: Use Call Pickup

    Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by your network administrator. To answer a call in your own Call Pickup Group: To answer an incoming call in another Call Pickup Group:...

  • Page 46: Use Call Waiting

    Incoming calls Use Call Waiting Call Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator.

  • Page 47: While You Are Away From Your Desk

    While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Forward calls (M3902) The Call Forward feature allows you to direct your calls to ring at another Line (DN).

  • Page 48: Forward Calls (M3903 And M3904)

    While you are away from your desk Forward calls (M3903 and M3904) The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing. To forward your calls: To view the number that your calls are being forwarded to: To cancel Call Forward:...

  • Page 49: Forward Internal Calls Only

    Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. To forward your internal calls: Receiving a call: To cancel Internal Call Forward:...

  • Page 50: Use Remote Call Forward

    While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone. Note: On the Meridian SL-100, dial the Remote Access Directory Number. You are prompted to enter the directory number of your telephone, your PIN, and the Call Forwarding authorization code.
  • Page 51 To cancel Remote Call Forward: £ While you are away from your desk 1. Lift the handset. 2. If you call from a telephone outside the system, first your Direct Inward dial System Access number and wait for dial tone. Dial the Remote Call Forward Deactivate FFC.

  • Page 52: Secure Your Telephone

    Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feature is not available on the Meridian SL-100. To lock your telephone: Goodbye To unlock your telephone: Goodbye To change your password (must be done from your telephone):...

  • Page 53: Talk With More Than One Person

    Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Set up a Conference call (M3902) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 54: Set Up A Conference Call (M3903 And M3904)

    Talk with more than one person Set up a Conference call (M3903 and M3904) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

  • Page 55: Join A Call (M3902)

    Join a call (M3902) The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key.

  • Page 56: Selectable Conferee Display And Disconnect

    Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system. To view active conferees: Goodbye To disconnect a conferee:...

  • Page 57: Use Group Call

    Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: Talk with more than one person 1.
  • Page 58 Talk with more than one person To answer a Group Call: To end a Group Call: Goodbye Lift the handset. Note 1: If you are on a call and you receive three 10-second tones, this is the notification of a group call on your current extension.

  • Page 59: Work Without Interruption

    Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. vate Make Set Busy: To acti To deactivate Make Set Busy: Work without interruption Press the Make Set Busy...

  • Page 60: Additional Call Features

    Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switch Hook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.

  • Page 61: Call Page To Make An Announcement

    Call Page to make an announcement Call Page allows you to make an announcement over the paging system. To make a page call, dial the paging trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones;...

  • Page 62: Charge Or Force Charge A Call (M3902)

    Additional Call Features Charge or Force Charge a call (M3902) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number.
  • Page 63 To charge a call to an account when you transfer a call: Transfer Transfer To charge a call to an account when you add someone to a conference call: Additional Call Features 1. Press the Key. Transfer The call is placed on hold. 2.

  • Page 64: Charge Or Force Charge A Call (M3903 And M3904)

    Additional Call Features Charge or Force Charge a call (M3903 and M3904) Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number.
  • Page 65 To charge a call to an account when you transfer a call: To charge a call to an account when you add someone to a conference call: Additional Call Features Dial the charge account number. Use Clear Key or Delete number.

  • Page 66: Enhanced Override Feature

    Additional Call Features Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: To end the connection: Goodbye...

  • Page 67: Forced Camp-On

    Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: To answer a camped-on call: Additional Call Features Dial a telephone number and receive...

  • Page 68: Station Camp-On

    Additional Call Features Station Camp-on Station Camp-on allows you to transfer an external call to a busy extension. When the busy extension disconnects from its current call, the transferred call will ring at the now idle extension. To activate Station Camp-on after answering an incoming external telephone call: 1.

  • Page 69: Override Feature

    Override Feature You can Override a busy signal and interrupt another call. Note: This feature is called Executive Busy Override on the Meridian SL-100. To override a busy/engaged signal: To end the connection: Goodbye To disconnect the third party from the called party on the Meridian SL-100: Additional Call Features Dial...

  • Page 70: Privacy Release

    Additional Call Features Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: To re-establish Privacy if the additional person does not join the call: Press the Privacy Release...

  • Page 71: Radio Paging

    Radio Paging Some telephone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Paging “Meet - me” code from any telephone.
  • Page 72 Additional Call Features To use the Special Radio Paging features: Dial the Radio Paging Access FFC. You receive ringback/ring tone. Note 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This action connects you and the person paged.

  • Page 73: Voice Call

    Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: Goodbye To respond to a voice call: Use the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad.
  • Page 74 Additional Call Features 5. Press the Play Key to play your first new message. Note: Use the More. . . Key to view additional message options. 6. Press the Key to pause playback Stop of the message. Press playback Press the Last Key to go to the previous message.

  • Page 75: Hospitality Features

    Hospitality features These hospitality features are intended for hotel operations use. Note: With the exception of Automatic Wake-Up, hospitality features are not available on the Meridian SL-100. Automatic Wake-Up Although normally used as a hotel feature, Automatic Wake-Up may be useful to business users who require a timed reminder call feature.
  • Page 76 Hospitality features Goodbye To verify the time for the wake-up call: Goodbye 3. Press the Goodbye Key. Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. 1. Lift the handset. the Automatic Wake-Up Verify Dial FFC.

  • Page 77: Message Registration

    Message Registration Message Registration allows you to read, change, or reset meters that log your hotel telephone calls. To read meters: To change a meter: • To reset a meter to zero: • Hospitality features 1. Press the Message Registration the room Directory Number (DN).

  • Page 78: Maid Identification

    Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: • 1. Press the Room Status the Directory Number (DN) for Dial the room for which the cleaning status is being changed.

  • Page 79: Room Status

    Room Status Room Status lets you read the status of a room using the display. To read the status of a room: Hospitality features 1. Press the Room Status Dial the Directory Number (DN) for the room. The DN is displayed followed by a two digit code.

  • Page 80: Meridian Sl-100 Class Features

    Meridian SL-100 CLASS Features Meridian SL-100 CLASS Features Anonymous Caller Rejection The Anonymous Caller Rejection feature allows you to reject incoming calls on your line (DN) for which calling name and number have been intentionally blocked. Only calls in which the information has been blocked are rejected. Check with your network administrator regarding the availability of this feature.

  • Page 81: Automatic Callback

    Automatic Callback The Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last Directory Number (DN) you dialed on your individual line (DN) regardless of whether the call was answered, unanswered, or busy.

  • Page 82: Automatic Recall

    Meridian SL-100 CLASS Features Automatic Recall The Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last incoming call on your Directory Number (DN). Check with your network administrator regarding the availability of this feature.

  • Page 83: Customer Originated Trace

    Customer Originated Trace The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number (DN) without requiring prior approval and manual intervention by your network administrator. Customer Originated Trace may be activated on a per-call basis. This feature may be activated using a feature key or by using a Feature Access Code (FAC).

  • Page 84: Calling Name And Number Delivery Blocking

    Meridian SL-100 CLASS Features Calling Name and Number Delivery Blocking The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number (DN), or your name and DN, on the display of the party you are calling. This feature is available on a per-call basis. Instead of your name and/or telephone number being displayed, the word “Private”...

  • Page 85: Telephone Display

    Telephone display This section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the following figures. M3902 display The M3902 display gives call status and feature information. Date/time display Call party info Feature Status info Options info M3903 display The upper portion of the display on the M3903 gives call status information, the...

  • Page 86: M3904 Display

    Telephone display M3904 display The upper portion of the display on the M3904 gives call status information, the lower display area is a three line feature information display. Line/Feature Key Status Date/time display Call party info Feature Status info Options info Directories info Note: Refer to “Your Telephone’s Controls”...

  • Page 87: Options List

    Options List The Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator...

  • Page 88: Select A Language

    Options List Select a language The display is available in multiple languages. After you select Options List menu, Press the Done Key to save changes. Press the Change a Feature Key label (M3902) You can change the labels on the three feature keys located at the bottom of the display on the M3902.
  • Page 89 Press the Done Key to save changes. Press the Note 1: For a detailed example of using the dial pad to enter text into your M3900 Series telephone, please see “Add a Personal Directory entry” on page 102. Note 2: You cannot change the label on your primary DN. Use the Key to change the case of the letter, as needed.

  • Page 90: Change A Feature Key Label (M3903 And M3904)

    Options List Change a Feature Key label (M3903 and M3904) You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These keys are located on both sides of the top portion of the display area on the M3903 and M3904. To change a Feature Key label: Press the Done...
  • Page 91 Use the Key to change the case of the letter, as needed. You can use the Note 3: Case Delete Key to delete one character, or the label. On the M3903 you may use the restore the label to the default value. Note 4: Press the Up Navigation characters you may want to include in the label.

  • Page 92: Adjust Screen Contrast

    Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Press the Done Key to save changes. Press the Adjust volume Note: After you select of adjustable items for your telephone model appears. It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making.

  • Page 93: Choose Ring Type

    Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Options List menu; Press the Done Key to save changes. Press the Select Call Log options The Call Log options (available on the M3903 and M3904) provide a choice of logging all incoming calls, logging only the unanswered calls, or not logging any calls.

  • Page 94: Use Live Dial Pad

    Options List Use Live dial pad The Live dial pad option (available on the M3904) allows you to press any dial pad key to automatically access a dial tone. After you select Options List menu; Press the Done Key to save changes. Press the Select Preferred name match The Preferred name match option (available on the M3904) displays the names of incoming and outgoing callers as stored in your Personal Directory, if the...

  • Page 95: Enable Call Timer

    Enable Call timer The Call timer enable option measures how long you are on each call. After you select Press the Key to save changes. Press the Done Select Date/time format There are eight Date/time formats. Four formats are based on the 12 hour clock and four are based on the 24 hour clock.

  • Page 96: Use Headset Port On Call

    Key to save changes. Press the Done Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device.

  • Page 97: Set On-Hook Default Path

    Set On-hook default path The On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on either a Headset (connected to the headset jack) or on Handsfree when you press a Line (DN) Key. After you select from the Options List Press the...

  • Page 98: Activate Group Listening

    Options List Activate Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select menu;...

  • Page 99: Call Log And Personal Directory Display And Navigation

    Call Log and Personal Directory display and navigation Call Log and Personal Directory display and navigation M3903 Call Log display and navigation The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key.

  • Page 100: M3904 Personal Directory And Call Log Display And Navigation

    Call Log and Personal Directory display and navigation To access the M3903 Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key: To exit the M3903 Call Log: Quit Call Log M3904 Personal Directory and Call Log display and navigation With the M3904’s display, you can view three lines of information.

  • Page 101: Access Your Personal Directory, Callers List, Or Redial List (M3904)

    Call Log and Personal Directory display and navigation Access your Personal Directory, Callers List, or Redial List (M3904) To access the M3904 Directory/Log: Directory/Log To access the M3904 Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key: To exit the M3904 Directory/Log: Quit...

  • Page 102: Call Log And Personal Directory Password Protection (M3903 And M3904)

    Call Log and Personal Directory display and navigation Call Log and Personal Directory password protection (M3903 and M3904) You can password protect your Callers List and Redial List. Your password also protects your Personal Directory (M3904 only). If password protection is activated, you will be asked to enter your password each time you press the Call Log Key (M3903) or Directory/Log Key (M3904).
  • Page 103 Call Log and Personal Directory display and navigation Quit Call Log Directory/Log To disable Personal Directory password: Call Log Directory/Log 9. Press the Enter Key. 10. Press the Done Key to save changes. 11. Press the Quit Key or the (M3903) or the Directory/Log (M3904) to exit.
  • Page 104 Call Log and Personal Directory display and navigation Quit Call Log Directory/Log 6. Press the Select Key again to select 7. Press the Key to disable password protection. 8. Press the Key to save changes. Done 9. Press the Key or the Quit (M3903) or the Directory/Log...

  • Page 105: Call Log

    Call Log The Call Log (available on the M3903 and M3904) records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls.

  • Page 106: Access And Use The Callers List (M3904)

    Call Log To make a call from the Callers List: To exit the Callers List without making a call: Quit Call Log Access and use the Callers List (M3904) To access the Callers List using the Directory/Log Key: Directory/Log If there are no new calls, you are presented with the first call in the old calls list.
  • Page 107 To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key: To make a call from the Callers List: To exit the Callers List without making a call: Quit Directory/Log 3. Press the Select Key. 4.

  • Page 108: Redial List

    Redial List Redial List The Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be password protected. On the M3904, you can copy these numbers to your Personal Directory. Access and use the Redial List (M3903) To access the Redial List using the Call Log Key:...

  • Page 109: Access And Use The Redial List (M3904)

    Access and use the Redial List (M3904) To access the Redial List using the Directory/Log Key: Directory/Log To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key: To make a call from the Redial List: 1.

  • Page 110: Access And Use The Personal Directory

    Access and use the Personal Directory Access and use the Personal Directory The Personal Directory (available on the M3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number).
  • Page 111 Example: To enter the name and telephone number for Chris: ¤¤¤ ›› ‡‡‡ ››› ‡‡‡‡ Access and use the Personal Directory the name using the key pad. Dial Note: Press the Up Navigation access special characters you may want to include in the name.

  • Page 112: Add An Incoming Call

    Access and use the Personal Directory Quit Directory/Log Add an incoming call Copy 7. Press the Quit Key or the Directory/Log Key to exit. 1. Press the Copy Key. The displays shows the message 2. Press the Directory Key. 3. Press to copy the incoming call Next without editing the name.

  • Page 113: Add An Outgoing Call

    Quit Directory/Log Add an outgoing call Copy Quit Directory/Log Access and use the Personal Directory 6. Press the Quit Key or the Directory/Log Key to exit. Note: You can edit the name or number before or after you save to the directory. 1.

  • Page 114: Delete Or Edit A Personal Directory Entry

    Access and use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: To edit a Personal Directory entry: Quit Directory/Log 1. Use the Navigation Keys to highlight the entry you want to edit or delete. 2.

  • Page 115: Delete Your Personal Directory

    Delete your Personal Directory To delete your Personal Directory: Quit Directory/Log Use the Personal Directory to make a call To use the Personal Directory to make a call: Access and use the Personal Directory 1. Press the Delete List Key. The display shows 2.

  • Page 116: Use Card View

    Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: To dial from the Card View: To exit the Card View: 1. Use the Keys to highlight Navigation the desired name.

  • Page 117: Search For An Entry

    Search for an entry You can search for a particular entry in your Personal Directory. To search for an entry: Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory. To copy a number from the Redial List: Copy...
  • Page 118 Access and use the Personal Directory 4. Press Next to copy the incoming call without editing the name. Edit the number, if required (see notes for step 5), and go to step 6. Press Clear to make changes to the name before saving.

  • Page 119: Set-To-Set Messaging

    Set-to-Set Messaging With the Set-to-Set Messaging application activated (available on the M3903 and M3904), an internal caller using an M3903 or an M3904 receives a quick visual message, which you have selected, whenever they dial your telephone number. The length of your message is limited to 24 characters. The message is entered through the dial pad keys using a process similar to the one used for entering names in the M3904’s Personal Directory.
  • Page 120 Set-to-Set Messaging To select a message provided by your network administrator: To customize a message provided by your network administrator: 2. From the Edit Mode screen, use the dial pad to enter a text message. Press Key to delete a character. Delete Press the Case...
  • Page 121 To activate or deactivate Set-to-Set Messaging and exit the application: Set-to-Set Messaging 3. From the Edit Mode screen, use the dial pad to customize the message. Press the Key to delete a Delete character. Press the Case between upper and lower case characters.

  • Page 122: Corporate Directory

    Corporate Directory Quit Applications Corporate Directory The Corporate Directory application (available on the M3903 and M3904) allows you to search by entering the characters in the name of the person you are calling, beginning with the last name. Once you have located the name and number of the person, you may use the dial soft key to call the number.
  • Page 123 To find another directory listing or to refine your current directory search: Corporate Directory Note 2: You do not need to enter the entire name. When the Done pressed, the application will highlight the first directory entry that matches the text that you entered.
  • Page 124 Corporate Directory To exit the Corporate Directory application: Quit Applications To copy an entry from the Corporate Directory to your telephone’s Personal Directory: Copy To transfer a call to a number in the Corporate Directory: Applications Press the Key or the Quit Key.

  • Page 125: Virtual Office

    Virtual Office The Virtual Office feature (available on the M3903 and M3904) allows you to log into a specially designated M3903 or M3904 telephone. When you log into the telephone your individual configuration is downloaded to the telephone for line (DN) and feature access.
  • Page 126 Virtual Office To log off the Virtual Office telephone: Note 1: If your Virtual Office telephone is configured as an M3903, you may only login to an M3903. If your Virtual Office telephone is configured as an M3904, you may only login to an M3904. Note 2: If two or more users are attempting to log on at the same moment, the system processes the log on information...

  • Page 127: M3901 Feature Operation

    M3901 Feature Operation M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation. The M3901 supports five programmable features. You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature.
  • Page 128 M3901 Feature Operation Line (DN) Key To use the Line (DN) Key to make a call: Line Volume Control Bar Use the Volume Control Bar To adjust the ringer volume: To adjust the handset volume (voice or dial tone): Features Key To activate a feature: Feature 1.

  • Page 129: Program A Feature Or An Auto Dial

    Program a feature or an Auto Dial Your network administrator may configure up to five features for your telephone. The Features Card on the right side of the M3901 lists each feature and the Dial Pad Number Key used to activate the feature. After you press the Feature Key, you have 30 seconds to press a Dial Pad Number Key or the process ends.

  • Page 130: Use Auto Dial

    M3901 Feature Operation Use Auto Dial Auto Dial lets you dedicate a feature position to a specific telephone number. When the Features Key and assigned Dial Pad Number Key are pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

  • Page 131: Use Call Transfer

    To make a Speed Call: Feature Use Call Transfer Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: Hold Feature Feature M3901 Feature Operation 1. Lift the handset. 2. Press the Features Key.

  • Page 132: Set Up A Conference Call

    M3901 Feature Operation Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. To use the Conference Call feature: Hold Feature...

  • Page 133: Activate Ring Again

    Activate Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.

  • Page 134: Make A Call

    M3901 Feature Operation Make a call To dial a number while on-hook: Line To use handset and dial number: Receive a call To receive a call: Feature Activation Indicator The Feature Activation Indicator (FAI) serves all five programmable feature keys. The feature indicator LED winks or lights when a feature is active.

  • Page 135: Accessories For The M3900 Series Telephones

    Accessories for the M3900 Series telephones Accessories for the M3900 Series telephones Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models. Accessory Connection Module (ACM) The Accessory Connection Module (ACM) provides the interface for adding the Analog Terminal Adapter, External Alerter and Recorder Interface, Computer...

  • Page 136: Full Duplex Hands Free Module

    Volume Control Bar to adjust the headset volume while you are on a call.Refer to your distributor for the latest product bulletin from Nortel Networks for recommended headset types for the M3900 Series telephones. Key-based Expansion Module The Key-based Expansion Module provides additional line (DN) or feature keys for the M3904.

  • Page 137: Meridian 1 Flexible Feature Codes (Ffcs)

    Meridian 1 Flexible Feature Codes (FFCs) Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate Call Forward All Calls Verify Internal Call Forward Activate Internal Call Forward Deactivate Remote Call Forward Activate Remote Call Forward Deactivate Park Call Park Call Access...

  • Page 138: Meridian Sl-100 Feature Access Codes (Facs)

    Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs) Account Code Anonymous Caller Rejection (ACRJ) Activate Anonymous Caller Rejection (ACRJ) Deactivate Automatic Callback (ACB) Activate Automatic Callback (ACB) Deactivate Automatic Recall (AR) Activate Automatic Recall (AR) Deactivate Busy Override Call Forward Busy/Don’t Answer - Internal/External Calling Name and Number...

  • Page 139: Index

    access the Personal Directory 102 Accessory Connection Module (ACM) account code 54 Analog Terminal Adapter (ATA) 127 announcement 53 Anonymous Caller Rejection 72 answer calls 24 applications Corporate Directory 114 Set-to-Set Messaging 111 Applications Key 6 area code setup 86 attendant 8 Attendant Recall 28 Auto Dial 16...
  • Page 140 Index M3902 54 M3903, M3904 56 Computer Telephony Adapter (CTIA) 127 Conference 35 M3902 45 M3903, M3904 46 Context Sensitive Soft Keys 3 copy from Redial List 109 Copy Key 6 Corporate Directory 114 Customer Originated Trace 75 date format 87 Date/time display 8 Dial Key 7 Dial Tone...
  • Page 141 hook switch 9 Hospitality features 67 Hot Line 22 indicator 8 Information display 8 Information line 8 Intercom 23 Internal Call Forward 41 Interrupted dial tone 8 join a call M3902 47 M3903, M3904 47 key click 87 key layout M3901 1 M3902 2 M3903 3...
  • Page 142 Index display 77 key layout 3 Options List 79 Redial List 100 M3904 Callers List 98 Directories 92 display 78 key layout 4 Options List 79 Personal Directory 102 Personal Directory, access 93 Redial List 101 Maid Identification 70 make a call M3901 126 Make Set Busy 51 Malicious Call Hold (MCH) 35...
  • Page 143 access,M3904 93 M3903 100 M3904 101 Remote Access Directory Number 42 Remote Call Forward 42 Ring Again M3901 125 M3902 17 M3903,M3904 18 ring tone 9 ring type 85 ringback 9 Room Status 71 screen contrast 84 secure your telephone 44 Select Key 79 Selectable Conferee Display and Dis- connect 48...
  • Page 144 Index...
  • Page 145 While you are away from your desk: Call Forward...

This manual is also suitable for:

Meridian m3902Meridian m3903Meridian m3904

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