Troubleshooting - Napoleon PRO 600 Manual

12
i) Never throw water into the grill to control flare-ups.
ii) Do not attempt to operate the infrared burners in open air while raining.
iii) If you find standing water in your grill (because of exposure to rainfall, sprinklers, etc.), inspect the
ceramic for evidence of possible watersoaking. If the ceramic appears to be wet, remove the burner from the
grill. Turn it upside down to drain the excess water and bring indoors to dry thoroughly.
3. Impaired ventilation of hot air from the grill - For the burners to function properly, hot air must have a way
to escape the grill. If the hot air is not allowed to escape, the burners can become deprived of oxygen causing
them to back-flash. If this occurs repeatedly, the ceramic could crack. Never cover more than 75% of the cooking
surface with solid metal (i.e., griddle or large pan).
4. Incorrect cleaning - Do not clean the ceramic tile with a wire brush. If debris is collecting on your burner,
light the burner and operate on high for 5 minutes with the lid open, allowing debris to burn off.
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
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Troubleshooting

Possible Causes
For propane - improper lighting procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Possible spider web or other debris, or
improper air shutter adjustment.
REPLACEMENT SCREEN N565-0002
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high for
10 to 15 minutes.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.