Frequently Asked Questions; All Users; Pro Blem: My File Transfers Are To O Slo W; Pro Blem: My Battery Keeps Lo Sing Po Wer - Seagate Innov8 User Manual

Frequently asked ques ons
For help setting up and using your Seagate hard drive, review the frequently asked questions below. For
additional support resources, go to

All users

Problem: My file transfers are too slow.
Q: Are both ends of the included USB-C cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
If the drive is still not recognized, restart your computer and try again.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect Innov8 from the hub and connect it to a USB-C port on your computer.
Q: Is the hard drive connected to a USB 2.0/3.0 Type A port on your computer or hub?
A: Innov8 does not support connections to USB Type A ports. Connect Innov8 to a USB-C port on your
computer.
Q: Does your computer or operating system support USB 3.0 transfer rates?
A: Confirm that your computer and operating system support USB 3.0 transfer rates. Select USB-C ports
support USB 2.0 transfer rates.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: A computer with a low-performance internal hard drive can limit transfer speeds for external hard drives.
Ba ery
Problem: My ba ery keeps losing power.
Q: Is your Innov8 frequently connected and disconnected from one or more computers?
A: The battery can lose its charge quickly if it is frequently disconnected and reconnected to power sources.

Mac

Seagate Inno v8
Seagate customer support.
3/14/16 22