Windows; Frequently Asked Questions; All Users; Pro Blem: My File Transfers Are To O Slo W - Seagate Mobile Drive User Manual

Frequently Asked Ques ons
For help setting up and using your Seagate hard drive, review the frequently asked questions below. For
additional support resources, go to

All users

Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer?
A: If your hard drive is connected to a Hi-Speed 2.0 port, the inferior performance is normal. Seagate Mobile
Drive performance will improve when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0 port.
Otherwise, the device operates at slower USB transfer rates.

Windows

Problem: The hard drive icon doesn't appear in Computer
Q: Is the hard drive listed in Device Manager?
A: All drives appear in at least one place in Device Manager.
Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus
(+) icon to view the full list of devices. If you're uncertain that your drive is listed, safely unplug it and then
reconnect it. The entry that changes is your Seagate hard drive.
Q: Is your hard drive listed next to an unusual icon?
Seagate Mo bile Drive
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