Frequently Asked Questions; All Users; Problem: My File Transfers Are Too Slow; Problem: My Computer Only Has Usb-C Ports - Seagate One Touch with Password User Manual

Frequently Asked Ques ons
For help setting up and using your Seagate hard drive, review the frequently asked questions below. For
additional support resources, go to

All users

Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Safely eject the drive from your computer, disconnect the cable, wait 10 seconds, and then reconnect
the cable.
Try a different USB cable.
Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?
A: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. Seagate
One Touch performance will improve when it is connected to a SuperSpeed USB 3.0 port. Otherwise, the
device operates at slower USB transfer rates.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the hard drive's performance improves.

Problem: My computer only has USB-C ports

Q: My computer has smaller, USB-C ports. How do I connect the drive to my computer?
A: A USB-C cable is not included with this drive. You have two options: 1) Use a cable with a USB micro-B
end and a USB-C end. This cable must support USB 3.0 and higher. 2) Use an adapter with a female USB Type
A port and a male USB-C end.
Problem: I must use a USB hub for my USB devices
Seagate customer support.