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Advanced Suggestions
• Try to access the Switch using another service, such as FTP. If you can access the Switch, check
the remote management settings to find out why the Switch does not respond to HTTP.
I can see the Login screen, but I cannot log in to the Switch.
Make sure you have entered the user name and password correctly. The default user name is
1
admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
You may have exceeded the maximum number of concurrent sessions.
2
Check that you have enabled logins for HTTP. If you have configured a secured client IP address,
your computer's IP address must match it. Refer to the chapter on access control for details.
Disconnect and re-connect the cord to the Switch.
3
If this does not work, you have to reset the device to its factory defaults. See
4
30.
Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
I cannot see some of Advanced Application submenus at the bottom of the navigation
panel.
The recommended screen resolution is 1024 by 768 pixels. Adjust the value in your computer and
then you should see the rest of Advanced Application submenus at the bottom of the navigation
panel.
There is unauthorized access to my Switch.
Click the Display button in the System Log field in the Management > Diagnostic screen to
check for unauthorized access to your Switch. To avoid unauthorized access, configure the secured
client setting in the Management > Access Control > Remote Management screen. Computers
not belonging to the secured client set cannot get permission to access the Switch.
Chapter 52 Troubleshooting
XS1920 Series User's Guide
389
Section 3.4 on page
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Table of Contents
Troubleshooting
