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If the Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save you time and effort
but if the symptoms persist, then consult your service provider.
Problems Starting Up the ADSL Router
Problem
None of the LEDs are
on when you turn on
the ADSL Router.
Problems with the WAN Interface
Problem
Initialization
PVC
connection
failed.
Problems with the LAN Interface
Problem
Can't ping any station
on the LAN.
Corrective Action
Check the connection between the adapter and the
ADSL Router. If the error persists, you may have a
hardware problem. In this case you should contact
technical support.
Corrective Action
Ensure that the cable is connected properly from the
of
the
ADSL port to the wall jack. The ADSL LED on the front
panel of the ADSL Firewall Router should be on. Check
with your VPI, VCI, type of encapsulation and type of
multiplexing settings are the same as what you
collected from your telephone company and ISP.
Reboot the WebShare 241. If you still have problems,
you may need to verify these variables with the
telephone company and/or ISP.
Corrective Action
Check the Ethernet LEDs on the front panel. The LED
should be on for a port that has a station connected. If it
is off, check the cables between your ADSL Router and
the station. Make sure you have uninstalled any
software firewall.
Verify that the IP address and the subnet mask are
consistent between the WebShare 241 and the
workstations.
Chapter 4
Troubleshooting
WEBSHARE 241
71
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