Troubleshooting - Epson TM-L500A User Manual

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Troubleshooting

Error LED is on
Make sure the paper loading cover and the platen frame are properly closed.
Error LED is flashing
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Printing stops if the head overheats and resumes automatically when it cools.
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Make sure the correct type of paper is set properly. If your printer is equipped
with an LCD, "Check Paper" is displayed on the LCD when the paper is not
correct or set improperly.
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When a paper jam occurs, remove the jammed paper referring to "Paper jam
occurs." If your printer is equipped with an LCD, "PaperJam" is displayed
on the LCD when a paper jam occurs.
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Turn the printer off, and after 10 seconds, back on. If the LED is still flashing,
the printer may require servicing.
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If your printer is equipped with an LCD and "Fatal error" is displayed on the
LCD, turn off the printer as soon as possible. The printer requires servicing.
Printout is faint
When a foreign substance such as paper powder attaches to the thermal head,
print quality may be degraded. In such case, see "Cleaning the Thermal Head" on
page 11 to clean the thermal head.
Paper jam occurs
CAUTION:
Do not touch the thermal head, because it can be very hot after printing. Let it
cool before you remove the jammed paper.
1. Turn off the printer.
2. Open the platen cover, and push down the platen lever to open the platen
frame. (See illustration J.)
3. Pull out the jammed paper forward, and cut any distorted, crumpled, or torn
parts of the paper.
4. Open the paper loading cover by pulling up the cover open lever. (See
illustration D.)
5. Pull out the paper backward, and cut any distorted, crumpled, or torn parts
of the paper if there are any.
6. Close the platen frame and the platen cover.
7. Turn on the printer.
8. Load the paper correctly. (See "Loading Paper" on page 10.)
12 TM-L500A User's Manual