Troubleshooting Checklist; Printer Operation Problems - Intermec 3240 User Manual

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This chapter provides some hints for troubleshooting error messages that the printer
sends to the host and problems you may experience with the printer.

Troubleshooting Checklist

You may have printer operation, print quality, or printer communications
problems at some time during the life of your printer. It is easy to fix most of
the errors and consequently not delay operation of the printer for very long.
To troubleshoot your printer
1. First try cleaning the printer components and checking all of the
2. If cleaning the printer and checking the connections does not solve the
If you receive an error message, refer to the IPL Programming Reference Manual
for a complete list of error messages and their solutions.
If the problem persists, contact your Intermec customer service representative.
In the U.S. call 1-800-755-5505, and in Canada call 1-800-688-7043. If you are an
international customer, contact your local Intermec representative.

Printer Operation Problems

If your printer is not operating correctly, try locating the problem in the table
below:
Symptom
No power or loss of
power.
Labels stop feeding
through the printer.
connections. See Chapter 3, "Maintaining the Printer," for details.
problem, use the following tables to locate the symptom. Follow the
solution in the table to fix your problem.
Possible Causes
You have damaged or
disconnected the AC power
cable.
Printer circuit breaker tripped.
Printer is out of media.
You have loaded the label stock
incorrectly.
Media is sticking to the paper
path.
C
Troubleshooting
Solution
Make sure you have plugged the power
cable into both the printer and an outlet or
power strip. Replace the cable if damaged.
Turn the printer off and then back on
again.
Load new media. See Chapter 1, "Getting
Started," or Chapter 2, "Operating the
Printer."
Check the media path. See Chapter 1,
"Getting Started," or Chapter 2,
"Operating the Printer."
Clean any extraneous material from the
paper path and clean it thoroughly. See
Chapter 3, "Maintaining the Printer."
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