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Troubleshooting
Before you assume that the product is malfunctioning,
check the following:
Symptom
Cannot turn on power.
Cannot charge the
battery.
Battery usage time is
short.
Cannot operate key/
touch panel.
The display is dark.
Cannot recognize a
microSD memory card.
If you checked items on Troubleshooting but symptom is
not improved, contact the following au Customer Support
site of au homepage:
http://www.au.kddi.com/support/mobile/trouble/repair
44
What you should check
Is the battery pack charged?
Is the battery pack attached properly?
Is pressed and held for over one second?
Is the battery pack attached properly?
Is the specified AC adapter (sold separately)
surely plugged into an outlet?
Do you often use the product in places
where
(out of service area) is displayed?
Is the battery pack end of its life?
Is screen lock set?
Is the power turned on?
Turn off the power and then turn it on again.
Is "Power saving mode"/"Ultra power saving
mode" set?
Is a microSD memory card inserted properly?
Is the microSD memory card unmounted?
Updating Software
When software update is necessary, you will be informed on
au homepage, etc.
• You are recommended to back up your data before updating
software.
• Be sure to fully charge the battery pack before use. Updating
software may fail if the battery level is low or becomes low
while updating.
• Check the radio wave condition. Updating software may fail in
poor reception areas.
• No operations can be made while updating. Calling to 110
(Police), 119 (Fire institution), 118 (Regional Coast Guard
Headquarters) is not available, either. Alarm, etc. do not
operate.
• If you fail to update software, it may become impossible to
operate the product. If this happens, bring it to an au shop or
PiPit (not accepted by some shops).
■ Downloading and updating software
Update files can be downloaded from the Internet web site
via wireless communication into the product directly.
On the home screen, [
a
[About device] → [Software updates]
b
[Update now]
c
From here on, follow the onscreen instructions.
■ Connecting to a PC for updating software
You can update software via a PC using "Samsung Kies".
]
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