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After-sales service
■ When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
Repairs will be done based on the terms of
warranty period
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
We shall repair the product for a charge as
requested by the customer if repair renders it
warranty period
usable.
• Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages
and loss of income should the contents of memory be altered
or lost.
• Recycled parts that meet the Company's quality standards
are sometimes used for repair.
• Collected au cell phones by Replacement cell phone delivery
service which you used before are recycled to cell phones for
replacement after repairs. Also replaced parts by au aftersales
service are collected and recycled by KDDI. They are not
returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of the
GALAXY Note Edge main unit and its peripherals for four
years after discontinuation of production. "Performance
parts for repair" refers to parts required for maintaining the
functions of the product.
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
■ Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly
fee: 380 yen excluding tax) is available for using your au
cell phone for a long time without worries. This service
expands coverage for many troubles including malfunction,
theft and loss. For details of this service, refer to au
homepage or contact Keitai Guarantee Service Center.
• You can apply for membership only at the time of purchasing
your au cell phone.
• Once you cancel the membership, you cannot reapply for it
until you purchase an au cell phone next time.
• Note that when changing the model or purchasing an
extra cell phone, this service only covers the most recently
purchased au cell phone.
• When an au cell phone is handed over to you or someone else,
the Keitai Guarantee Service Plus LTE membership is also
handed over to the successor of the cell phone.
• When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Keitai Guarantee Service
Plus"/"Keitai Guarantee Service Plus LTE" membership for the
old au cell phone is automatically canceled.
• Service contents are subject to change without notice.
■ au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
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