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Troubleshooting
Q1:
I inserted the TPL-202E CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
A1:
If the installation menu does not appear automatically, click Start, click Run,
and type D:\Autorun.exe where "D" in "D:\Autorun.exe" is the letter assigned to
your computer's CD-ROM Drive. And then click OK to start the installation.
Q2:
I have verified that my Powerline device is connected to my workstation, but I
cannot detect other Powerline devices. What should I do?
A2:
First, verify that you are using Cat-5 Ethernet cables. Second, open up the
Powerline AV Utility and click scan. Third, verify the network name of your
Powerline network. Then click on the security link in the TRENDnet Powerline
Utility, type in the network name and click Save changes. Fourth, verify that the
power outlet the TPL-202E is plugged into is on the same electrical power
distribution and/or circuit breaker.
Q3:
I can detect my Powerline devices on my Powerline network, but I cannot
connect to the Internet. What should I do?
A3:
First, make sure you are not connecting the device into a power strip or surge
protector. Second, make sure that your Router is connected to the internet. Third,
verify that the TCP/IP settings are set to Obtain an IP address automatically.
1. Go into the Control Panel and double-click the
Network Connections icon, and then right-click the
Local Area Connection icon and then click
Properties.
2. Click Internet Protocol (TCP/IP) and then click
Properties. Click on Obtain an IP automatically and
then click OK.
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