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Appendix: Troubleshooting
T1. What should I do if the Bluetooth icon doesn't appear?
•
Make sure you have turned on the Bluetooth in Windows settings.
•
If there are other Bluetooth devices on the computer, disable them in Device
Manager, then insert the adapter and try again.
T2. Why the adapter is not working with my Bluetooth device?
•
Make sure your device has BLUETOOTH function.
•
Make sure you have installed the latest Bluetooth driver on the computer. You can
check the published driver versions from https://www.tp-link.com/download-center.
•
For devices with non-standard Bluetooth protocols, such as Logitech Mouse, there
may be some compatibility problems.
If you still have questions and need further help, please refer to
https://www.tp-link.com/faq-2316.html
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