Customer Service; Contacting Service; Return Material; Damaged Parts - JLL S400 Manual Book

Contacting Service

All of JLL's products have longer
guarantee's than most on the
market. If you have purchased a
treadmill from us and experience
any problems call us on 0800
6123 988, Monday to Friday from
10 a.m. to 6 p.m.
Email address:
info@jllfitness.co.uk
info@jllelectronics.co.uk
Find more
information on the web:
www.jllfitness.co.uk
www.jllelectronics.co.uk

Return Material

Y
ou must let us know in
writing. You may cancel your
order for a full refund prior
to your order being shipped. If you
cancel your order after it has been
shipped, you are responsible
for any and all freight charges
incurred by JLL Electronics Ltd.
Any unpaid freight charges will be
deducted from your refund. We
advise you to check the status of
your order before you cancel.
Keep all shipping boxes and
packing materials as they will be
needed in the return process.
Under Distance Selling
Regulations you have the right
to cancel your order for a full
refund up to 7 days after
receiving the goods. However,
the goods must be in an unused
condition and all packaging must
be intact. In this instance you will
be liable for all delivery charges
incurred by JLL Electronics (UK) Ltd.
www.jllfitness.co.uk

Customer Service

Damaged Parts

M
YODEL, etc.)
If a product is either received faulty or it develops
a fault, please in the first instance contact our Help-
desk on 0800 6123 988 and have your proof of pur-
chase ready.

Apparent Damage:

When you receive your package, check all items
carefully. Any damage seen with a visual check must
be noted on the carrier's delivery note where possible
and signed by the delivery company. Inform us within 7
working days of the delivery and send a picture of the
damage product to info@jllelectronics.co.uk.
JLL Electronics will, at its option, repair the product,
replace the item or issue a refund. You will not be
charged for the cost of returning a defective product.

Concealed Damage:

If you notice a damage after the item has been
delivered, you must reported to the carrier as soon as
possible. A written or phone request to the carrier
asking them to perform an inspection of the materials
must be made within ten days of the delivery date.
The carrier will provide you with an inspection report
and the necessary forms for filing a concealed damage
claim. Concealed damage claim is the carrier's
responsibility.
aterials damaged in shipment should not be
returned for credit. Shipping damages are the
responsibility of the carrier companies (TNT,
www.jllelectronics.co.uk
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