Multitech MultiModem MT5600ZDX User Manual
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Multitech MultiModem MT5600ZDX User Manual

Voice/data/fax modem
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Data/Fax Modem
MT5600ZDXV
Voice/Data/Fax Modem

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Summary of Contents for Multitech MultiModem MT5600ZDX

  • Page 1: User Guide

    MT5600ZDX Data/Fax Modem MT5600ZDXV Voice/Data/Fax Modem User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    What You Will Need ... 6 Safety Warnings ... 6 Connecting the Modem to Your System ... 7 Connections for the MT5600ZDX ... 7 A Note About Power Connection, Surge Protectors, and Lightning ... 8 Power-On Test ... 8 Using Your Modem ... 8 Connections for the MT5600ZDXV ...
  • Page 4 Fax Branding Statement ... 31 Canadian Limitations Notice ... 31 International Modem Restrictions ... 32 EMC, Safety, and R&TTE Directive Compliance ... 32 New Zealand Telecom Warning Notice ... 32 South African Notice ... 33 Appendix B: Technical Specifications ... 34 Appendix C: Loopback Tests ...

  • Page 5: Chapter 1: Introduction

    1 Introduction Chapter 1: Introduction...

  • Page 6: Product Description And Features

    MultiModemZDXV modem. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This manual will help you install, configure, test, and use your modem. Product Description The MultiModemZDX and MultiModemZDXV modems incorporate the V.90...

  • Page 7: What's In Your Modem Package

    What’s In Your Modem Package? Your modem package has several components. Make sure you have all of them before trying to operate your modem. Your package includes: • An MT5600ZDX data/fax modem or an MT5600ZDXV voice/data/fax modem • A DC power transformer •...
  • Page 8 Four vinyl gripper feet for the bottom of the modem • Brochure with warranty registration card If any of these items are missing, please contact Multi-Tech Systems or your dealer/ distributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or the Internet).

  • Page 9: Chapter 2: Installation

    2 Installation Chapter 2: Installation...

  • Page 10: Introduction

    What You Will Need Before starting, make sure you have everything you will need. We supply An MT5600ZDX data/fax modem or a MT5600ZDXV voice/data/fax modem A DC power transformer One RJ11 phone cable A printed Quick Start Guide...

  • Page 11: Connecting The Modem To Your System

    Connecting the Modem to Your System Connections for the MT5600ZDX Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the phone line, to AC power, and to your phone. Figure 2–1. MT5600ZDX Connections.

  • Page 12: A Note About Power Connection, Surge Protectors, And Lightning

    3. (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. 4. Connect the Modem to the AC Power Outlet Plug the DC power transformer into an AC power outlet or power strip. Plug the DC power transformer into the POWER jack on the modem.

  • Page 13: Connections For The Mt5600Zdxv

    Connections for the MT5600ZDXV Figure 2–2. MT5600ZDXV Connections 1. Follow All of the Connection Directions for the MT5600ZDX The add these steps: 2. Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8- inch mini plug.

  • Page 14: Installing The Modem Driver

    Installing the Modem Driver If you use Windows 98/Me/NT/2000/Xp, you must install the modem driver as described here. If you use another operating system, see the User Guide. When operating the modem under Windows 98/Me/2000/Xp, the modem driver can be installed by using the Plug-and-Play feature.

  • Page 15: Loading Data Communications Software

    Removing an Old Modem Driver When your new modem replaces another modem, the old modem driver remains in Windows, and the old modem driver is still selected in HyperTerminal and other Windows applications. Though you can change the application connection descriptions one at a time, it is easier to force the Windows applications to use the new modem by removing the old modem driver from Windows.

  • Page 16: Connecting To The Internet

    Installing Your Data Communications Software Data communications software is designed to send and receive messages. Multi- Tech includes a data communications program with your modem. However, the modem will work with any data communications software. To install the data communications software provided with this modem, insert the CD into the CD- ROM drive.

  • Page 17: Sending A Fax

    Sending a Fax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communications program.
  • Page 18 56K Mode (56,000–28,000 bps) Lights whenever the modem is set for or connects using either the K56flex or the V.90 protocol. The actual connection speed depends on the ISP server capabilities and line conditions. V.34 Mode Lights when the modem in connected in V.34 mode. V.32 bis Lights when the modem is connected in V.32 bis mode.

  • Page 19: Chapter 3: Advanced Options

    3 Advanced Options Chapter 3: Advanced Options...

  • Page 20: Introduction

    Introduction Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications software package (PhoneTools) included with the modem. It also operates under other general- purpose data communication programs, such as Windows Terminal and HyperTerminal.

  • Page 21: Configuring Your Modem

    5. Select the port the modem is connected to (normally COM1 or COM2). 6. Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.” Ideally, if you use data compression, you should set your serial port baud rate to four times the modem’s maximum transmission speed or faster;...

  • Page 22: Chapter 4: At Commands

    4 AT Commands Chapter 4: AT Commands...

  • Page 23: Introduction

    4 AT Commands Introduction AT commands and Fax commands for the MT5600ZDX/ZDXV are published in a separate Reference Guide included on the MT5600ZDX/ZDXV CD and posted on the Multi-Tech Web site.

  • Page 24: Chapter 5: Troubleshooting

    5 Troubleshooting Chapter 5: Troubleshooting...

  • Page 25: Introduction

    Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech.

  • Page 26: The Modem Does Not Respond To Commands

    5 Troubleshooting The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) Make sure you are issuing the modem commands from the data communications program, either manually in terminal mode or automatically by configuring the software.

  • Page 27: The Modem Dials But Cannot Connect

    To change a port address or IRQ in Windows 3.1x, double-click the Control Panel icon, then the Ports icon. Click on the port you want to change, click Settings, click Advanced, and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible.

  • Page 28: The Modem Disconnects While Online

    5 Troubleshooting installation, plug a phone into your modem’s phone wall jack and listen for a dial tone. If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone.

  • Page 29: The Modem Cannot Connect When Answering

    Check for loose connections between the modem and the computer, the phone jack, and AC power. You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line. Try again. If you were online with a BBS or an online service like CompuServe, it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day.

  • Page 30: Data Is Being Lost

    Data Is Being Lost If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. Your UART might not be reliable at serial port speeds over 9600 bps or 19,200 bps.

  • Page 31: Fax And Data Software Can't Run At The Same Time

    5 Troubleshooting Fax and Data Software Can’t Run at the Same Time Communication devices can be accessed by only one application at a time. Under DOS or Windows 3.1x, you can run either your fax software or your data communications program, but not both at the same time, unless you have a special communication device management application.
  • Page 32 A Regulatory Compliance Appendixes...

  • Page 33: Appendix A: Regulatory Compliance

    Appendix A: Regulatory Compliance Note: Each regulation may not apply to every version of the MultiModemZDX. FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 34: Fcc Part 68 Telecom

    7. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

  • Page 35: Fax Branding Statement

    Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent •...

  • Page 36: International Modem Restrictions

    International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.

  • Page 37: South African Notice

    Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service.

  • Page 38: Appendix B: Technical Specifications

    *Though these modems are capable of 56K bps download performance, line impairments, public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections. B Technical Specifications MultiModemZDX™ MT5600ZDX, MT5600ZDXe, MT5600ZDXV, and MT5600ZDXVe V.90 speeds when accessing a V.90 server (actual speed depends on server capabilities and line conditions)* 33,600;...

  • Page 39: B Technical Specifications

    Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400, 4800, and 9600 bps (non-trellis); QAM with trellis-coded modulation (TCM) at 9600; 12,000; Fax Modulation V.21 CH2 FSK at 300 bps (half duplex) V.27ter DPSK at 4800 and 2400 bps V.29 QAM at 9600 and 7200 bps V.17TCM at 14400, 12000, 9600, and 7200 bps Carrier Frequencies...
  • Page 40 Transmission Level -11 dBm or -12 dBm (dial-up; -11 or -12 determined by country ) ±0.01% Frequency Stability -43 dBm under worst-case conditions Receiver Sensitivity AGC Dynamic Range 43 dB Interface RS-232C/V.24/V.28 Connectors DB25F RS-232C connector, one RJ-11 phone jack, power con- nector Cables One modular telephone cable (USA);...

  • Page 41: Appendix C: Loopback Tests

    Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.

  • Page 42: Remote Digital Loopback Test (V.54 Loop 2)

    Test Procedure 1. Connect the modem to your computer. Using your communication program, set the desired baud rate and go into terminal mode. 2. Type AT and press E to disable error correction. NTER 3. Type AT&T1 and press E mode in the originate mode.

  • Page 43: Local Digital Loopback Test (V.54 Loop 2)

    Test Procedure 1. Arrange to have &T4 set on the remote test modem. This command enables the remote modem to respond to an &T6 request for a remote digital loopback test from the local modem. 2. Open your communications software and go into terminal mode. Type AT and press E NTER disable error correction.

  • Page 44: Loopback Tests

    Test Procedure 1. Open your communications software and go into terminal mode. Type AT and press E NTER disable error correction. Type AT+MS=9,1,9600,9600 and press Enter to set the local modem to V.32 mode at 9600 bps. 2. Dial the remote modem and establish your online connection. 3.

  • Page 45: Appendix D: Warranty, Service, And Technical Support

    Technical Support Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if proof of purchase is not provided, ten years from the date of shipment.

  • Page 46: Repair Procedures For International Customers (Outside U.s.a. And Canada)

    Repairs for damages caused by lightning storms, water, power surges, incorrect in- stallation, physical abuse, or user-caused damages are billed on a time-plus-materi- als basis. Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product.

  • Page 47: Replacement Parts

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local).

  • Page 48: Appendix E: Upgrading The Modem

    Appendix E: Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
  • Page 49 Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to MultiModemZDX/firmware.asp.

  • Page 50: Upgrading The Modem

    4. Type AT&F and press E modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.TXT file extracted from the upgrade archive file. Note the file name for the boot code (e.g., 2MBPFL11.S37) and the file name for the new firmware (e.g., BkQg300G.hex).

  • Page 51: Appendix F: Installing A Modem In Linux

    Appendix F: Installing a Modem in Linux Introduction This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems.

  • Page 52: Using The Modem To Call The Internet

    Using the modem to call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet Protocol (IP) addresses.

  • Page 53: Index

    Index Index...
  • Page 54 abort timer 37 analog loopback test 62–63 Answer command 20 Asynchronous Communications Mode command 26 AT commands #CID 35 $SB 36 %%%AT 30 %C 29 %E 29 %L 29 %Q 30 %U 30 &C 24 &D 24 &E 25 &F 25 &G 25 &J 26 &K 26...
  • Page 55 Flash Wizard upgrade utility 70 flow control 51 Flow Control Selection command front panel 13 garbage characters 51 Guard Tone Control command 25 handshake 22 hangup command 21 hangup delay 37, 39 Hook Control command 21 inactivity timer 38 indicators 13, 46 Information Request command 21 initialization strings 16, 47 installation and setup 6–7...
  • Page 56 specifications, technical 59–61 speed maximum 39 serial port 17, 36 Store Current Configuration command 28 Store Telephone Number command surge protector 8 technical specifications 59–61 technical support 68 Telephone Jack Control command telephone line 48 telephone number storing 29 terminal mode 47, 64 test timer (S18) 38 testing the modem 8, 48 fax 13...

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