Warranty - Regency Energy U32-NG10 Owners & Installation Manual

Gas insert

Table of Contents

Gas Product Warranty 2015

Regency® Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thorough-

ly before it leaves our facility. Regency® Fireplace Products is pleased to extend this limited lifetime warranty to the original purchaser of a Regency® Product. This

warranty is not transferable.

The Warranty: Limited Lifetime:

The combustion chamber, heat exchanger, burner tubes/pans, logs, glass crystals, glass beads,ceramic spa stones, pebbles, brick panels and gold plating (against defective manufac-

ture only) are covered under the Limited Lifetime Warranty for five (5) years for parts and subsidized labour* and parts only thereafter.

Glass is covered for lifetime against thermal breakage only, parts and subsidized labour* for five (5) years and parts only thereafter from date of purchase.

External casting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and subsidized labour* for three (3) years from the date of

purchase and parts only thereafter.

Special Finishes - One year on stainless steel panels, enamel panels, Verona glass surrounds, stainless steel inner/outer door frames, inlays, nickel overlays, nickel faceplates,

brushed nickel and antique copper full screens and doors. You can expect some changes in color as the product "ages" with constant heating and cooling. Regency® warranties the

product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing colors and marks, i.e.. finger prints, etc. applied after the

purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.

Electrical and mechanical components such as blowers, fan motors, switches, wiring, thermodiscs, Regency

bly, Flame sensors, electrodes, fan control modules, IFC/DFC fireplace controls, AC adaptors, and gas valves are covered for two years parts and one year subsidized labour* from

the date of purchase. Blowers and valves replaced under warranty are considered repairs and continue as if new with appliance. i.e. twelve (12) months from original purchase date of

appliance with a minimum of three (3) months coverage from date of replacement.

Regency

venting components are covered parts and subsidized labour* for three (3) years from date of purchase.

Simpson Dura-Vent venting components (Direct Vent units) are covered by Simpson Dura-Vent Inc. Warranty.

Repair/replacement parts purchased by the consumer from Regency

shown to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.

Conditions:

Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at Regency's option, through an accredited distributor or agent provid-

ed that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.

Porcelain/Enamel - Absolute perfection is neither guaranteed nor commercially possible. Any chips must be reported and inspected by an authorized dealer within three days of instal-

lation. Reported damage after this time will be subject to rejection.

It is the general practice of Regency

to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to Regency® and evalu-

ated for manufacturer defect.

The authorized selling dealer is responsible for all in-field service work carried out on your Regency

unauthorized service persons or dealers.

At all times Regency

reserves the right to inspect product in the field which is claimed to be defective.

All claims must be submitted to Regency

chase date, serial #, type of unit, problem, and part or parts requested, a copy of the bill of sale/proof of purchase must also accompany any submitted claims, without this information

the warranty will be invalid.

Exclusions:

This limited Lifetime Warranty does not extend to or include paint, batteries, volcanic stones, lava embers, rockwool, door handles, platinum embers, embaglow embers, door or glass

gasketing or trim.

At no time will Regency

be liable for any consequential damages which exceed the purchase price of the unit. Regency

factured. i.e.. as products evolve, field modifications or upgrades will not be performed.

Regency

will not be liable for travel costs for service work.

Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.

Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.

The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence or

accident, spillage or down drafts caused by environmental or geographical conditions, inadequate ventilation, excessive offsets, negative air pressure caused by mechanical systems

such as furnaces, fans, clothes dryer, etc.

It is the responsibility of the home owner to service and maintain the appliance. If any claims are sent to FPI, you may be asked for service records to ensure the appliance has been

maintained. Retain all receipts for both service and/or parts which may have been replaced. Lack of service/maintenance is the largest contributor to malfunction of an appliance and

is not covered under the terms of this warranty.

Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.

Regency

will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.

Performance problems due to operator error will not be covered by this warranty policy.

Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from Regency

on this product.

Malfunction/damage of this appliance due to mother nature (wind, rain, snow, floods, etc.) is not covered under the terms of this warranty policy. Some minor expansion, contraction,

or movement of certain parts and resulting noise, is normal and not a defect and therefore not covered under this Limited Warranty.

If the appliance has been operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals, it will not be covered under this Limited Warranty.

Any alteration to the unit which causes sooting or carboning that results in damage to the interior/exterior facia is not the responsibility of Regency

Subsidy according to job scale as predetermined by FPI.

after the original coverage has expired on the unit will carry a 90 day warranty, valid with a receipt only. Any item

by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name, pur-

remote controls, spill switches, thermopiles, thermocouples, pilot assem-

product. Regency

will not be liable for results or costs of workmanship from

has no obligation to enhance or modify any unit once manu-

U32-10 Regency