Using Smartdiagnosis - LG DLHX4072 Series Owner's Manual

USING SMARTDSAGNOSIS _
41
USING SMARTDIAGNOSIS
TM
,,--@NOTE
- Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has no
meaning except to the call center.
- SMARTDIAGNOSIS
TM
cannot be activated if the dryer does not power up. If this happens, then troubleshooting must be done without
SMARTDIAGNOSIS
TM.
- SMARTDIAGNOSIS rMis a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through
service calls. The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the
cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the
room where the machine is located. Accordingly, LG does not guarantee that SMARTDIAGNOSIS
TM
would accurately troubleshoot
any given issue.
If you experience problems with your dryer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent's instructions,
and do the following steps when requested:
1. Press _ to turn on the dryer.
Do not press any other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button.
3. Press and hold _ for three seconds, while holding the phone mouthpiece to the icon or POWER button.
4. Keep the phone in place until the tone transmission has finished. This takes about 6 seconds, and the display will count down the
time.
, For best results, do not move the phone while the tones are being transmitted.
, If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
, Pressing the POWER button during the transmission will shut offthe SMARTDIAGNOSIS
TM.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able
to assist you using the information transmitted for analysis at the call center.