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LG DLHC5502 Series Owner's Manual

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OWNER'S MANUAL
DRYER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
DLHC5502*
www.lg.com
MFL69783892
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
Rev.00_101723

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL DRYER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH DLHC5502* www.lg.com MFL69783892 Copyright © 2023 LG Electronics Inc. All Rights Reserved. Rev.00_101723...

  • Page 2: Table Of Contents

    24 OPERATION Before Use Loading the Dryer Control Panel Dry Cycles Cycle Modifiers Options and Extra Functions 38 SMART FUNCTIONS LG ThinQ Application Smart Diagnosis Function 42 MAINTENANCE Regular Cleaning 47 TROUBLESHOOTING FAQs Before Calling for Service 53 LIMITED WARRANTY...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Do not grasp the power cord or touch the appliance controls with wet hands. • Do not modify or extend the power cord. • If the appliance has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not store plastic, paper, or clothing that may burn or melt on top of the dryer during operation. • Always check the inside of the appliance for foreign objects before use. • Do not place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire.

  • Page 6: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the appliance on a firm and level floor. •...

  • Page 7: Product Overview

    PRODUCT OVERVIEW PRODUCT OVERVIEW Product Features The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes. Front View Control Panel Lint filters Leveling feet Access panel Condenser cover...
  • Page 8 PRODUCT OVERVIEW Rear View Terminal Block Access Panel Drain Hose Connection Product Specifications Model DLHC5502* Please refer to the rating label for Electrical Requirements detailed information. 27'' X 32 1/4'' X 39'' (70.0 cm X 82.0 Dimensions (Width X Depth X Height) cm X 99.0 cm) Maximum Depth with Door Open 52 3/4'' (134.0 cm)
  • Page 9 PRODUCT OVERVIEW Elbow Bracket for Securing Drain Hose Drain Hose Holder Spare Screw Required Accessories for the Electric Dryer (sold separately) 4-wire power cord kit 3-wire power cord kit...
  • Page 10 10 PRODUCT OVERVIEW Optional Accessories (sold separately) Pet care accessories kit Drying Rack Stacking kit NOTE • For your safety and extended product life, use only authorized components. The manufacturer is not responsible for product malfunction or accidents caused by the use of unauthorized components or parts.

  • Page 11: Installation

    INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this dryer or transporting it to another location. Choose the proper location. Level the appliance. Connect the drain hose. Connect the heat pump electric dryer. Plug in the power cord.

  • Page 12: Choosing The Proper Location

    12 INSTALLATION Choosing the Proper Ambient Temperature Location Install the appliance in an area where the temperature is over 41 ℉ (5 ℃). If the temperature around the appliance is too low, WARNING the appliance might not shut off at the end of an •...
  • Page 13 INSTALLATION Dimensions and Clearances The following clearances are recommended for the appliance. • Additional clearances should be considered for ease of installation and servicing. • Additional clearances should be considered on all sides of the dryer to reduce noise transfer. Installation Spacing for Recessed Area or Closet Installation Description Dimension/Clearance...
  • Page 14 14 INSTALLATION Closet Ventilation Requirements Closets with doors must have both an upper and lower vent to prevent heat and moisture buildup in the closet. One upper vent opening with a minimum opening of 48 sq. in. (310 cm ) must be installed no lower than 6 feet above the floor.
  • Page 15 INSTALLATION Installation Spacing for Cabinet For cabinet installation with a door, minimum ventilation openings in the top of the cabinet are required. Description Dimension/Clearance Depth of Ventilation Opening 7″ (178 mm) Back Clearance 5″ (127 mm) Depth 32 1/4″ (820 mm) Front Clearance 1″...

  • Page 16: Leveling The Appliance

    16 INSTALLATION Leveling the Appliance and front to back. Make sure that all four leveling feet are in firm contact with the floor. WARNING • Use long-sleeved gloves and safety glasses. • The appliance is heavy. Two or more people are required when installing the appliance.

  • Page 17: Connecting Electric Dryers

    INSTALLATION One (1) front bracket Insert the front bracket between the bottom of the appliance and the top of the washer. Two (2) screws for side brackets Push the front bracket toward the back of the washer until it comes in contact with the side Two (2) screws for front brackets bracket stoppers.
  • Page 18 18 INSTALLATION Four-Wire Power Cord WARNING • This appliance must be connected to a grounded • A UL-listed strain relief is metal, permanent wiring system, or an required. equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the appliance.
  • Page 19 INSTALLATION Tighten all screws securely. Remove the terminal block access cover on the upper back of the appliance. Reinstall the terminal block access cover. Install UL-listed strain relief into the power cord through-hole. Thread the 4-wire #10 AWG minimum copper power cable prepared in step 1 through the strain relief.
  • Page 20 20 INSTALLATION UL-Listed 3-Wire Power Cord Attach the two hot leads (black and red) of the power cord to the outer terminal block screws. Attach the neutral (white) wire to the center terminal block screw. White Wire moved from Ground Screw Connect the external ground (if required by Hot Leads of Power Cord (Black and Red) local codes) to the green ground screw.

  • Page 21: Connecting The Drain Hose

    INSTALLATION insulation from each wire. Bend the ends of the three wires into a hook shape. 1’’ (2.5 cm) Remove the terminal block access cover on the upper back of the appliance. Hot lead (black and red) Install UL-listed strain relief into the power Neutral wire (white) cord through-hole.
  • Page 22 22 INSTALLATION Connect the drain hose of the dryer and secure the hose clamp. Using the Laundry Tub to Drain CAUTION Clip the end of the hose into the elbow • Leaving the drain hose disconnected can cause bracket. Connect the drain hose holder to the leaking andsubsequent property damage.

  • Page 23: Final Installation Check

    INSTALLATION Final Installation Check Once you have completed the installation of the dryer and it is in its final location, confirm proper operation with the following tests. Checking Levelness Once the dryer is in its final location, recheck the dryer to be sure it is level. Make sure it is level front to back and side to side, and that all four leveling feet are in firm contact with the floor.

  • Page 24: Operation

    24 OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance. Operation Overview • Not all modifiers and options are available on all cycles. Clean the Lint Filter •...

  • Page 25: Loading The Dryer

    OPERATION Woolen Items fingers. Push the lint filter firmly back into place. See Regular Cleaning for more information. • Always follow fabric care labels before drying woolen items in a dryer. After the cycle, the items may still be damp. Do not repeat the cycle. Pull the items to their original shape if needed and lay them flat to finish drying.
  • Page 26 26 OPERATION Tumble Dry Label Directions Normal Permanent Press / Wrinkle Resistant Gentle / Delicate Do not tumble dry Do not dry (used with do not wash) Heat Setting Label Directions High Medium No Heat / Air...

  • Page 27: Control Panel

    OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the appliance on and press and hold it briefly to turn it off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. Cycle Selector Knob •...
  • Page 28 28 OPERATION Time and Status Display Status Display • The display shows the settings, estimated time remaining, options, and status messages. Condenser Clean Indicator • This icon indicates the condenser auto cleaning status. The icon is displayed when water is being sprayed on the condenser.

  • Page 29: Dry Cycles

    OPERATION Dry Cycles Turn the knob to select the desired cycle. When you select a dry cycle the default settings will light up in the display. Cycle Guide The appliance automatically sets the dry level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display.
  • Page 30 30 OPERATION Cycle Delicates Description Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which can easily be damaged. Dry Level Default: Normal Available: All Dry Mode Default: Speed Available: Speed Cycle Towels Description Use this cycle for drying towels. Dry Level Not adjustable Dry Mode...
  • Page 31 OPERATION Cycle Outerwear Refresh Dry Mode Default: Speed Available: Speed Cycle Shrinkage Relief Description Reduces shrinkage by optimizing motion, dry level and temp. Dry Level Default: Less Available: Less Dry Mode Default: Normal Available: Normal Cycle Bedding Refresh Description Warms and fluffs up blankets. Dry Level Not adjustable Dry Mode...
  • Page 32 Available: Speed Special Drying Cycles These new or specialized drying cycles can be downloaded to your appliance with a smartphone. Refer to the LG ThinQ smartphone application for a complete list of the cycles available for download. Cycle Wrinkle Prevention...
  • Page 33 OPERATION Selectable Drying Options Cycle Dry Mode Damp Wrinkle Signal Care † Cycle Dry Level Normal Speed Energy Very More Normal Normal Less Damp AI Dry Bedding Small Load Very More Delicates Normal Less Damp Towels Power Dry Normal Perm. Press Less Timed Dry Drum Care...
  • Page 34 34 OPERATION Cycle Dry Mode Damp Wrinkle Signal Care † Cycle Dry Level Normal Speed Energy Easy Ironing Silent Dry Rainy Days Condenser Care Wrinkle Normal Prevention Rack Dry † This option helps to reduce the energy use by drying clothes at a lower temperature than normal mode. When this option is set, the drying time will increase.

  • Page 35: Cycle Modifiers

    OPERATION Cycle Modifiers Dry Time Use this button to manually select the drying time, from 30 to 180 minutes, in 10-minute increments. About Modifier Buttons Each cycle has default settings that are selected automatically. Customize these settings using the cycle modifier buttons. Repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit.

  • Page 36: Options And Extra Functions

    36 OPERATION Options and Extra Functions NOTE Your dryer includes several additional cycle • When the option is turned on, only the Power options to customize cycles to meet your individual button works after the dry cycle ends. needs. • To select the option after starting a cycle, pause Select the desired option after selecting the the cycle, set the option, and press Start/Pause.
  • Page 37 OPERATION LG ThinQ application, use the Product Cycle Management feature. Additional Settings Press the Options button. Turn the knob to select Additional Settings and press the (OK) button. Turn the knob to select the desired setting and press the (OK) button.

  • Page 38: Smart Functions

    • Remote Control - Control the appliance remotely or check to see how much time is left in the cycle from the LG ThinQ application. NOTE • Once the remote control feature is enabled, you can start a cycle from the LG ThinQ application.
  • Page 39 Press the Options button, turn the knob to wireless router manual. select Remote Start and press the (OK) • LG ThinQ is not responsible for any network button. connection problems or any faults, malfunctions, or errors caused by network connection.

  • Page 40: Smart Diagnosis Tm Function

    However, there is no opensource.lge.com. guarantee that interference will not occur in a LG Electronics will also provide open source code particular installation. If this equipment does to you on CD-ROM for a charge covering the cost cause harmful interference to radio or television...
  • Page 41 SMART FUNCTIONS • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method.

  • Page 42: Maintenance

    42 MAINTENANCE MAINTENANCE WARNING • Unplug the appliance before cleaning. • Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the finish. Regular Cleaning Cleaning the 3-Piece Lint Filter CAUTION Cleaning the Exterior • Refer to the following instructions for proper Proper care of your appliance can extend its life.
  • Page 43 MAINTENANCE • Remove the small filter at the base by sliding it out of the grooves on each side. Use your fingers to get most of the lint off the Pull out the outer filter. filters. To clean off residual lint, use a vacuum cleaner or rinse under running water.
  • Page 44 44 MAINTENANCE Using Drum Care Feature Run the Drum Care cycle periodically to prevent unpleasant odors in the drum. CAUTION • Remove all of the clothes from the appliance. Turn on the appliance. Turn on the appliance. Turn the knob to select the Drum Care cycle. Turn the knob to select the Condenser Care cycle using the Cycle List Edit option.
  • Page 45 MAINTENANCE Care in Cold Climates Thawing out the Accessories CAUTION • Wear gloves and take care to avoid burning yourself with hot water. Frozen Water in Drain Hose Turn the locks to release the condenser Wrap the drain hose in a towel soaked in hot water cover, and pull the cover to remove it.
  • Page 46 46 MAINTENANCE When thawing is complete, dry clothes as usual.

  • Page 47: Troubleshooting

    Scan this QR code to quickly access the video search page on the offical LG website. On the lg.com/us home page, click on the Support menu tab to bring up the menu selections. Select Video Tutorials. Type Dryer in the search box on the new page and click the Search button.

  • Page 48: Before Calling For Service

    48 TROUBLESHOOTING Before Calling for Service The dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the dryer does not function properly or does not function at all, check the following before you call for service.
  • Page 49 The door is closed while clothes or foreign substance is caught in the door. • Check if clothes or foreign substance is caught in the door before using the appliance. If water leaks continuously, contact the LG Electronics Customer Information Center. The appliance runs This is normal operation for the Wrinkle Care option.
  • Page 50 50 TROUBLESHOOTING Performance Problem Possible Cause & Solution Clothes are wrinkled. Clothes dried too long (overdried). • Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use a lower dry level setting and remove items while they still retain a slight amount of moisture.
  • Page 51 TROUBLESHOOTING Problem Possible Cause & Solution Clothes have damp Very large load or very small load. Single large item such as a blanket or comforter. spots after drying. • If items are too tightly packed or too sparse the sensor may have trouble reading the dryness level of the load.
  • Page 52 During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

  • Page 53: Limited Warranty

    Should your LG Dryer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 54 Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
  • Page 55 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 56 (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https:// www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
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  • Page 64 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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