HP Pavilion x360 Maintenance And Service Manual
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HP Pavilion x360 Maintenance And Service Manual

HP Pavilion x360 Maintenance And Service Manual

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HP Pavilion x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion x360

  • Page 1 HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Display ................................... 3 Buttons and speakers ............................4 Keys ..................................5 Lights ..................................6 TouchPad ................................7 Left side ................................. 8 Right side ................................10 Bottom ................................. 11 3 Illustrated parts catalog ..........................
  • Page 6 System board ............................... 45 Heat sink ................................47 Memory module ..............................49 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............50 Starting Setup Utility (BIOS) ..........................50 Updating the BIOS ..............................50 Determining the BIOS version ......................50 Downloading a BIOS update ......................

  • Page 7: Product Description

    9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames per second Dual digital microphones with appropriate echo-cancellation and noise-suppression software Beats audio...
  • Page 8 Default on for 2-finger scroll and pinch Power requirements Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters Support for a 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable)

  • Page 9: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 10: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 11: Keys

    Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 12: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 13: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 14: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Item Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). Volume button Controls speaker volume. To decrease speaker volume, press the – edge of the button. To increase speaker volume, press the + edge of the button. Left side...

  • Page 16: Right Side

    Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 17: Bottom

    Bottom Item Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 18: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The product name (1), serial number (2), product number (3), warranty information (4), and model name (5) are located on the bottom of the computer.

  • Page 19: Computer Major Components

    Computer major components Computer major components...
  • Page 20 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page TouchPad (includes cable) 774393-001 Keyboard/top cover (includes keyboard cable): For use in Canada 767823-DB1 For use in the Czech Republic and Slovakia 767823-FL1...
  • Page 21 Item Component Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 733476-005 (11) Hard drive (SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter): NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 768020-001.

  • Page 22: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel screw covers: The display bezel screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for use only on computer models in natural silver finish) and 768018-001 (for use only on computer models in vibrant red finish).

  • Page 23: Miscellaneous Parts

    In natural silver finish 768030-001 In vibrant red finish 768029-001 Miscellaneous parts Component Spare part number 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter 741727-001 HP 14-in value sleeve 781917-001 HP HDMI-to-VGA adapter 701943-001 HP synaptics active pen...

  • Page 24: Sequential Part Number Listing

    Hardware Kit, spare part number 768020-001. 733476-005 Qualcomm Atheros AR9565 802.11 bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 741727-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 747080-001 HP USB external DVD-RW Drive 752099-005 750-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard drive...
  • Page 25 Spare part number Description 767823-071 Keyboard/top cover with metallic finish for use in Spain (includes keyboard cable) 767823-161 Keyboard/top cover with metallic finish for use in Latin America (includes keyboard cable) 767823-251 Keyboard/top cover with metallic finish for use in Russia (includes keyboard cable) 767823-B31 Keyboard/top cover with metallic finish for use in the Netherlands (includes keyboard cable) 767823-BG1...
  • Page 26 FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 769236-001 Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips) 773175-001 HP synaptics active pen 774393-001 TouchPad (includes cable) 781917-001 HP 14-in value sleeve 784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter...

  • Page 27: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 28: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 29: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 30 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 31: Removal And Replacement Procedures

    Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer feet The computer feet are adhesive-backed rubber pads.

  • Page 32: Keyboard/Top Cover

    Keyboard/top cover For use in country or region Spare part number For use in country or region Spare part number For use in Canada 767823-DB1 For use in the Netherlands 767823-B31 For use in the Czech Republic 767823-FL1 For use in Russia 767823-251 and Slovakia For use in Denmark, Finland,...
  • Page 33 Remove the three screw covers (2). The computer rear feet and the screw covers are included in the Rubber Kit, spare part number 768044-001. Remove the 13 Phillips PM2.4×5.7 screws that secure the keyboard/top cover to the bottom cover. Turn the computer right side up, with the front toward you. Open the computer.
  • Page 34 CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved. Lift the front edge (1) of the keyboard/top cover until it (2) separates from the bottom cover. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable from the system board.

  • Page 35: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 774393-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 36: Battery

    Battery Description Spare part number Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 37: Hard Drive

    Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 768020-001. Description Spare part number 1-TB, 5400-rpm...

  • Page 38: Wlan Module

    If it is necessary to replace the hard drive bracket, release the sides (1) of the bracket from the hard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive. If it is necessary to replace the hard drive connector adapter, slide the adapter (3) off of the front end of the hard drive.
  • Page 39 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the keyboard/top cover (see Keyboard/top cover on page 26). Disconnect the battery cable from the system board (see Battery on page 30).

  • Page 40: Audio/Usb Board

    Reverse this procedure to install the WLAN module. Audio/USB board Description Spare part number Audio/USB board (includes audio jack, cable, and USB port) 768011-001 Before removing the audio/USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Fan

    Remove the audio/USB board (6) by sliding it up and to the right at an angle. Reverse this procedure to install the audio/USB board. Description Spare part number Fan (includes cable) 768021-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.

  • Page 42: Speakers

    Disconnect the fan cable (1) from the system board. Remove the two Phillips PM2.4×5.7 screws (2) that secure the fan to the bottom cover. Remove the fan (3). Reverse this procedure to install the fan. Speakers Description Spare part number Speakers (include left and right speakers and cables) 768024-001 Before removing the speakers, follow these steps:...

  • Page 43: Power Button Board

    Remove the speakers (3). Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 768009-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Display Assembly

    Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer.
  • Page 45 Release the display TouchScreen cable from the routing clip (4) built into the bottom cover. Remove the three Phillips PM2.5×5.7 screws (1) and the Phillips PM2.5×3.3 screw (2) that secure the display assembly to the bottom cover. Remove the display assembly (3). If it is necessary to replace the display panel or any of the display assembly internal components: Remove the display bezel screw covers (1).
  • Page 46 Remove the two Phillips PM1.9×3.0 screws (2) that secure the display panel to the display assembly. Release the top edge of the display panel (1) by pulling it away from the back cover. Release the display panel cable (2) from the left display hinge. Release the display TouchScreen cable (3) from the right display hinge.
  • Page 47 Remove the display panel. The display panel is available using spare part number 768042-001. If it is necessary to replace the webcam/microphone module: CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 48 Remove the display panel cable (4). The display panel cable is available using spare part number 768031-001. If it is necessary to replace the display hinges: Remove the Phillips PM1.9×2.7 screws (1) that secure the display hinges to the display back cover. Remove the three Phillips PM2.4×4.7 screws (2) that secure the display hinges to the display back cover.
  • Page 49 Remove the display hinge cover (2). The display hinge covers are available using spare part numbers 768038-001 (in natural silver finish) and 768037-001 (in vibrant red finish). If it is necessary to replace the WLAN antenna cables and transceivers: Release the shielding material (1) that secures the WLAN antenna cables to the display back cover. Release the shielding tape (2) that secures the WLAN antenna cables to the display back cover.

  • Page 50: Power Connector Cable

    Release the WLAN antenna cables from the retention clips (4) and channels built into the top edge and right side of the display back cover. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 768033-001.

  • Page 51: System Board

    Release the power connector (2) from the retention clips built into the bottom cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. System board Description Spare part number Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor (1600-MHz FSB, 2.00- 769075-501 MB L2 cache, quad core, 15 W) and the Windows 8 Standard operating system Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor (1600-MHz FSB, 2.00-...
  • Page 52 When replacing the system board, be sure that the heat sink (see Heat sink on page 47) and the memory modules (see Memory module on page 49) are removed from the defective system board and installed on the replacement system board. Remove the system board: Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board.

  • Page 53: Heat Sink

    Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips) 769236-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 55: Memory Module

    Memory module Description Spare part number 8-GB (PCL3, 12800, 1600-MHz) 693374-005 4-GB (PCL3, 12800, 1600-MHz) 691740-005 2-GB (PCL3, 12800, 1600-MHz) 691739-005 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 57: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 58: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 59: Specifications

    Specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1.70 kg 3.75 lbs Weight (equipped with solid-state drive) 1.55 kg 3.42 lbs Input power...

  • Page 60: Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 61: Creating Hp Recovery Media

    HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 62: Restore And Recovery

    Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 63: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 64: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 65: Removing The Hp Recovery Partition (Select Models Only)

    Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 66: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 67 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 68: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 69: Index

    Index speakers 4 grounding guidelines 22 AC adapter light 10 TouchPad 7 guidelines AC adapter, spare part number 17, computer equipment 24 major components 13 grounding 22 action keys 5 specifications 53 packaging 23 antenna connectors, service considerations transporting 23 location 3 workstation 23 removal 43...
  • Page 70 esc 5 power button board service considerations fn 5 removal 37 cables 21 Windows 5 spare part number 15, 19, 37 connectors 21 power connector 10 plastic parts 21 power connector cable serviceability, product description 2 left-side components 8 removal 44 sleeve, spare part number 17, 20 lights spare part number 15, 19, 44...
  • Page 71 workstation guidelines 23 Index...

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