HP pavilion x360 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ENVY x360 Convertible PC
  6. Maintenance and service manual

HP pavilion x360 Maintenance And Service Manual

Convertible pc
Hide thumbs Also See for pavilion x360:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual
HP Pavilion x360 Convertible PC (model
numbers: 13-s000 through 13-s099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Advertisement

Table of Contents
loading

Related Manuals for HP pavilion x360

Summary of Contents for HP pavilion x360

  • Page 1 HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Locating hardware ..............................3 Locating software ..............................3 Display ................................... 4 Keys ..................................5 Lights ..................................6 TouchPad ................................7 Left side ................................. 8 Right side ................................9 Bottom .................................
  • Page 6 Determining the BIOS version ......................48 Downloading a BIOS update ......................49 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............50 8 Specifications ............................. 52 9 Backing up, restoring, and recovering ......................53 Creating recovery media and backups ........................

  • Page 7: Product Description

    Optical drive 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames per second Dual digital microphones with appropriate echo-cancellation and noise- suppression software...
  • Page 8 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter; Support for Intel WiDi 5.1 Compatible with Miracast-certified devices External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). ● Ports AC adapter HP Smart plug (4.5mm barrel)

  • Page 9: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on the computer: From the Start screen, type control panel, and then select Control Panel. – or – From the Windows desktop, right-click the Start button, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column.

  • Page 10: Display

    Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.

  • Page 11: Keys

    Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 12: Lights

    Lights Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 13: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...

  • Page 14: Left Side

    Left side Item Component Description ● Power button When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep.

  • Page 15: Right Side

    ● To decrease speaker volume, press the – edge of the button. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Right side Item Component Description...

  • Page 16: Bottom

    Item Component Description or a high-speed High-Definition Multimedia Interface (HDMI) device. RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. ● AC adapter light White: The computer is connected to external power and the battery is fully charged.

  • Page 17: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the warranty information, model number, serial...

  • Page 18: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 19 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable and TouchPad and TouchPad cable): For use in Belgium 809829-A41 For use in Bulgaria...
  • Page 20 Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600- 809841-601 MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Professional operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600- 809841-501 MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Standard operating system...
  • Page 21 Item Component Spare part number 500-GB, Hybrid 8-GB 732000-005 (16) Base enclosure: For use only on computer models in natural silver finish 809819-001 For use only on computer models in sunset red finish 809820-001 For use only on computer models in violet purple finish 809821-001 Rubber Kit (not illustrated, includes base enclosure rear feet, screw plugs, screws covers, and display bezel screw covers):...

  • Page 22: Display Assembly Components

    Display assembly components Item Description Spare part number Display panel assembly (13.3-in, LED, AG, LVDS, eDP, TouchScreen; includes display bezel): FHD, (1920×1080), UWVA, IPS, display panel assembly 809833-001 HD, (1366×768), UWVA display panel assembly 809832-001 Display Hinge Kit (includes left and right display hinges) 809827-001 Display hinge covers (includes left and right display hinge covers and cable retainers): For use only on computer models in natural silver finish...

  • Page 23: Miscellaneous Parts

    809817-001 For use only on computer models in violet purple finish 809818-001 Miscellaneous parts Component Spare part number 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001 HP USB external DVD-RW Drive 747080-001 Power cord (3-pin, black, 1.00-m):...

  • Page 24: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 25: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 26: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 27 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 28: Removal And Replacement Procedures

    Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable, TouchPad, and TouchPad cable.
  • Page 29 Close the computer. Turn the computer upside down with the front toward you. Remove the following components: (1) Two bottom cover rear feet (2) Two rubber screw plugs (3) One rubber screw cover (4) Two plastic screw covers The bottom cover rear feet, screw plugs, and screws covers are included in the Rubber Kits, using the following spare part numbers: ●...
  • Page 30 Remove the 13 Phillips PM2.5×6.6 screws that secure the keyboard/top cover to the bottom cover. Turn the computer right side up with the front toward you. Open the computer. CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved.

  • Page 31: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 32 Remove the four PM2.5×4.4 screws (1) that secure the battery to the base enclosure. Detach the connector board cable (1) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) Use the release slot (2) on the right side of the battery to lift the right side of the battery until it rests at an angle.

  • Page 33: Hard Drive

    Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 808238-001. Description Spare part number 1-TB, 5400-rpm...

  • Page 34: Connector Board

    If it is necessary to replace the hard drive connector adapter, slide the adapter (1) off of the front end of the hard drive. If it is necessary to replace the hard drive bracket, release the sides of the bracket from the hard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive.

  • Page 35: Wlan Module

    Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) Remove the Philllips PM2.5×4.4 screw (3) that secures the connector board to the base enclosure.
  • Page 36 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. Remove the Phillips PM2.0×4.1 screw (2) that secures the WLAN module to the base enclosure.

  • Page 37: System Board

    System board Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 809842-601 3.00-MB L3 cache, dual core, 15 W), a solid-state drive slot, and the Windows 8 Professional operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 809842-501 3.00-MB L3 cache, dual core, 15 W), a solid-state drive slot, and the Windows 8 Standard...
  • Page 38 Disconnect the following cables from the system board: (2) Display panel cable from the ZIF connector on the system board (3) Power button board cable from the ZIF connector on the system board (4) Connector board cable from the ZIF connector on the system board Disconnect the following cables from the system board: (1) Webcam/microphone cable (2) Power connector cable...
  • Page 39 Remove the six Phillips PM2.5×4.4 screws (1) and the Phillips PM2.0×4.1 screw (2) that secure the system board to the base enclosure. Lift the front edge of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board.

  • Page 40: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement 809825-001 thermal material) Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Memory Module

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
  • Page 42 Remove the memory shield that covers the memory module slots. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.

  • Page 43: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 809838-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 44: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the display assembly (3). If it is necessary to replace the display panel assembly or any of the display assembly internal components: Release the top edge of the display panel assembly (1) by pulling it away from the display enclosure. Release the adhesive support strip (2) that secures the display panel cable to the display panel assembly.
  • Page 46 Remove the display panel assembly (5). The display panel assembly includes the display bezel and the display panel and is available using spare part numbers 809833-001 (FHD, (1920×1080), UWVA, IPS, display panel assembly) and 809832-001 (HD, (1366×768), UWVA display panel assembly). If it is necessary to replace the webcam/microphone module: Remove the display panel assembly.
  • Page 47 Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 809843-001. If it is necessary to replace the display hinges: Remove the display panel assembly. Remove the two Phillips PM2.0×2.8 screws (1) that secure the display hinges to the display enclosure.
  • Page 48 Remove the display hinges (2). The display hinges are included in the Display Hinge Kit, spare part number 809827-001. If it is necessary to replace the display panel cable: Remove the display panel assembly. Remove the display hinges. Remove the display panel cable from the left display hinge. The display panel cable is available using spare part numbers 810712-001 (for use only on computer models equipped with the FHD, (1920×1080), UWVA, IPS, display panel assembly, spare part number 809833-001) and 809822-001-001 (for use only on computer models equipped with...
  • Page 49 Remove the display panel assembly. Remove the display hinges. Remove the Phillips PM2.0×4.1 screw (1) that secures the display hinge cover to the display hinge. Remove the rubber cable retainer (2) from inside the hinge cover. Remove the display hinge cover (3). The display hinge covers are available using the following spare part numbers: ●...
  • Page 50 Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809815-001. If it is necessary to replace the webcam/microphone module cable: Remove the display panel assembly. Remove the right display hinge. Remove the WLAN antenna cables and transceivers.

  • Page 51: Power Button Board

    Remove the webcam/microphone module cable (3). The webcam/microphone module cable is available using spare part number 809823-001. Reverse this procedure to reassemble and install the display assembly. Power button board Description Spare part number Power button board (includes cable) 809830-001 Before removing the power button board, follow these steps: Shut down the computer.

  • Page 52: Power Connector Cable

    Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Power connector cable Description Spare part number Power connector cable 809824-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the power connector cable (2). Reverse this procedure to install the power connector cable. Power connector cable...

  • Page 54: Using Setup Utility (Bios)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 55: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.

  • Page 56: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 57 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 58: Specifications

    Specifications Metric U.S. Tablet dimensions Width 32.7 cm 12.89 in Depth 22.4 cm 8.82 in Height 2.3 cm 0.91 in Weight (equipped with a hard drive) 1.77 kg 3.89 lbs Weight (equipped with a solid-state drive) 1.66 kg 3.67 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 59: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 60: Creating Hp Recovery Media (Select Models Only)

    HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs.

  • Page 61: Using Windows Tools

    ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 62: What You Need To Know Before You Get Started

    Creating HP Recovery media (select models only) on page ● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page ●...

  • Page 63: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 64: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 65: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 66 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 67: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 68: Index

    57 removal 42 bottom components 10 spare part numbers 16, 43 electrostatic discharge 19 buttons HP PC Hardware Diagnostics (UEFI) equipment guidelines 21 power 8 downloading 50 esc key 5 TouchPad 7 HP Recovery Manager Ethernet, product description 2...
  • Page 69 55 action 5 HDMI 9 USB flash drive 57 components 5 product description 2 using HP Recovery media 54 esc 5 USB 2.0 8 recovery media fn 5 USB 3.0 9 creating 54 Windows 5 power button 8...
  • Page 70 supported discs, recovery 54 WLAN module system board removal 29 removal 31 spare part numbers 14, 29 spare part numbers 31 workstation guidelines 20 system recovery 55 system restore point creating 55 system restore point, creating 53 tools required 18 TouchPad button 7 TouchPad components 7 TouchPad zone 7...

Table of Contents