AT&T EL52109 User Manual
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AT&T EL52109 User Manual

Dect 6.0 cordless telephone/answering system with caller id/call waiting
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EL52109
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

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Summary of Contents for AT&T EL52109

  • Page 1 User’s manual EL52109 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting...
  • Page 2 AT&T product. You can also visit our website at www.telephones.att.com 1 (866) 288-4268 Model #: EL52109 (one handset) Type: DECT 6.0 cordless telephone/answering system Serial #: (found on the bottom of the telephone base)

  • Page 3: Parts Checklist

    Parts checklist Save your sales receipt and original packaging in the event warranty service is necessary. Your telephone contains the following items: User’s manual EL52109 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting User's manual Telephone base Battery...

  • Page 4: Table Of Contents

    User’s manual EL52109 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Quick reference guide - handset ... 1 Quick reference guide - telephone base ... 2 Installation ... 3 Telephone base installation ... 4 Battery installation &...
  • Page 5 Make a call log entry ready to dial ...32 Caller ID history ...33 Dial a call log entry ...33 Delete entries ...33 Save a call log entry to the directory ...33 Reasons for missing caller ID information ...34 Answering system About the answering system...35 Answering system and voicemail ...35...

  • Page 6: Getting Started

    Getting started Quick reference guide - handset CHARGE light The charge light is on when the handset is charging (page 6). pDIR / VOLUME pDIR Press to show directory entries (page 27) when the phone is not in use. Press to scroll up while in menus (page 9).

  • Page 7: Quick Reference Guide - Telephone Base

    Getting started Quick reference guide - telephone base IN USE indicator On when the handset is in use or when the answering system is answering an incoming call. Flashes when another telephone is in use on the same line. Flashes quickly when there is an incoming call.

  • Page 8: Installation

    Getting started Installation You must install and charge the battery before using the telephone. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 7).

  • Page 9: Telephone Base Installation

    Getting started Telephone base installation Install the telephone as shown below. The telephone base is ready for table use. If you want to change to wall mounting, see page 7 for details. 5. Plug the other end of the telephone line cord into a telephone jack or a DSL filter.

  • Page 10: Battery Installation & Charging

    Getting started Battery installation & charging Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use.
  • Page 11 Getting started Battery installation & charging Step 1 Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. IMPORTANT INFORMATION Use only the supplied rechargeable battery or replacement battery (model BT8001).

  • Page 12: Wall Installation

    Getting started Wall Installation Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers.

  • Page 13: Wall To Tabletop Installation

    Getting started Wall Installation Wall to tabletop installation 1. Remove the wall mount bracket from the wall. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Lift the telephone base up to detach it from the plastic wall mount bracket. Unplug the telephone line cord (or DSL filter) from the wall.

  • Page 14: Handset Settings

    Handset settings Telephone settings Menu settings Use the menus to change the telephone’s settings. 1. Press MENU/ SELECT use) to enter the main menu. 2. Use qCID or DIRp to scroll to the feature to be changed. When scrolling through the menu, the top menu item is always highlighted with a >...

  • Page 15: Ringer Tone

    Handset settings Telephone settings Ringer tone This feature allows you to choose one of 10 ringer tones. 1. Press MENU/ SELECT menu. 2. Use qCID or DIRp to scroll to >RINGER TONE, then press /SELECT. MENU 3. Press qCID or DIRp to sample each ringer tone. 4.

  • Page 16: Set Date/Time

    Handset settings Telephone settings Set date/time The answering system announces the date and time of the message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.

  • Page 17: Voicemail (Visual Message Waiting) Indicator

    Handset settings Telephone settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your local telephone service provider, the feature provides a visual indication when you have new voicemail messages. The VOICEMAIL light on the telephone base flashes, and NEW VOICEMAIL and the NOTES: This feature does not indicate new answering system messages recorded on your...

  • Page 18: Home Area Code

    Handset settings Telephone settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

  • Page 19: Answering System Settings

    Handset settings Answering system settings Use the answering system menu to turn the answering system on or off, record your announcement (greeting), change the number of rings, remote access code and message alert tone. 1. When the handset is in idle mode, press MENU/ main menu.

  • Page 20: Announcement

    Handset settings Answering system settings Announcement Outgoing announcements play when calls are answered by the answering system. The telephone has a prerecorded outgoing announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own announcement. You can record an announcement up to 90 seconds.

  • Page 21: Number Of Rings

    Handset settings Answering system settings To delete your outgoing announcement: 1. When the handset is in idle mode, press MENU/ menu. /SELECT again. 2. Press MENU 3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then press /SELECT. MENU 4.

  • Page 22: Remote Access Code

    Handset settings Answering system settings Remote access code To access your answering system remotely from any touch tone phone, you need to enter a two-digit number (10-99). Unless you change it, the remote access code is 19. To change the remote access code: 1.

  • Page 23: Message Alert Tone

    Handset settings Answering system settings Message alert tone When the message alert tone is set to ON, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. To change the setting: 1.

  • Page 24: Telephone Operation

    Telephone operation Making, answering, and ending calls Making a call To make a call, press telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds). NOTE: Press PHONE telephone service provider does not affect the elapsed time. On-hook dialing (predialing) Enter the telephone number, then press dial.

  • Page 25: Handset Settings

    Telephone operation Handset operation Speakerphone information During a call, press and normal handset use. Press NOTES: If you use the speakerphone during LOW BATTERY mode, the handset is not lit except for the The speakerphone uses more power than the normal handset. If the handset battery becomes very low while you are using the speakerphone, the call remains in speakerphone mode until you hang up or the battery becomes depleted.

  • Page 26: Handset Operation

    Telephone operation Handset operation Volume control While on a call, press qVOLUME/ pVOLUME/ to increase the listening volume. NOTES: Handset and speakerphone volume settings are independent. When the volume reaches the minimum or maximum setting, you hear two beeps. Call waiting If you subscribe to call waiting service with your local telephone service provider, you hear a beep if someone calls while you are already on a call.

  • Page 27: Chain Dialing

    Telephone operation Chain dialing Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID history or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list.

  • Page 28: Handset Operation

    Telephone operation Handset operation Handset locator The handset locator feature is useful if you misplace your handset. To start the paging tone: HANDSET LOCATOR at the telephone base Press to start the paging tone on the handset for 60 seconds. NOTE: if you press handset, the ringer of the handset is silenced but the paging tone continues.

  • Page 29: Directory

    Directory About the directory Capacity The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (page 27).

  • Page 30: Create Directory Entries

    Directory Create directory entries To create a new directory entry 1. Press MENU/ SELECT 2. Press qCID or DIRp to scroll to >DIRECTORY, then press /SELECT. MENU 3. Press qCID or DIRp to highlight >STORE. /SELECT. 4. Press MENU 5. Enter the telephone number when prompted. •...
  • Page 31 Directory Create directory entries 7. Enter the name when prompted. • Use the dial pad to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key.

  • Page 32: Directory Review

    Directory Directory review To review directory entries 1. Press DIRp when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries. -OR- You can also show the first in the directory by first pressing MENU/ when in idle mode, then press qCID or DIRp to scroll to SELECT...

  • Page 33: To Dial, Delete Or Edit Entries

    Directory To dial, delete or edit entries To dial, delete or edit a directory entry (name and number), the entry must be shown on the handset. Use directory search (page 27) to show an entry. Display dial To dial a displayed number from the directory, press SPEAKER.

  • Page 34: Caller Id

    Caller ID About caller ID This product supports caller ID services provided by most local telephone service companies. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by the telephone service provider after the first or second ring.

  • Page 35: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number exactly matches a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 36: How The Call Log Works

    Caller ID Caller ID operation How the call log works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.

  • Page 37: To Review The Call Log

    Caller ID To review the call log To review the call log 1. When a handset is in idle mode, press qCID to review the caller ID history in reverse chronological order starting with the most recent call. -OR- You can also review the caller ID history by pressing /SELECT, then press qCID or DIRp to scroll to MENU >CALL LOG, then press...

  • Page 38: Caller Id History

    Caller ID Caller ID history Dial a call log entry 1. When in the call log, press qCID or DIRp to browse. PHONE/ 2. Press FLASH Delete entries /DELETE to delete the shown entry from the caller ID history. • Press MUTE •...

  • Page 39: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message The caller prefers not to show the phone number. PRIVATE NUMBER The caller prefers not to show the name. PRIVATE NAME The caller prefers not to show the phone number and...

  • Page 40: Answering System

    Answering system About the answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate.

  • Page 41: About The Answering System

    Answering system About the answering system New message indication The message window on the telephone base flashes and shows on the handset when there are new answering system messages. If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are unreviewed messages.

  • Page 42: Messages Playback

    Answering system Messages playback If you have new messages, you hear only the new messages (oldest first). If there are no new messages, the system plays back all the messages (oldest first). When playback begins, the total number of messages is announced. Before each message, you hear the day and time it was received.

  • Page 43: Options During Playback

    Answering system Messages playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When playing messages are playing on the telephone base: • Press VOLUME • Press SKIP to skip to the next message. •...

  • Page 44: Recording & Playing Memo

    Answering system Recording & playing memo Memos are messages you record at a handset. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for others who use the answering system.

  • Page 45: Base Message Counter Displays

    Answering system Base message counter displays The base message counter displays the total number of answering system messages. See the table below for other message counter displays. Message counter displays No messages. Telephone base ringer level while adjusting. Total number of old messages and memos. 1-99 Current message number during old message playback.

  • Page 46: Remote Access

    Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two digit remote access code (19 is the default code, see page 17 to change it).
  • Page 47 Answering system Remote access NOTES: 1. If you do not enter a valid remote access code, the system answers the call automatically. 2. If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands.

  • Page 48: Screen Icons, Indicator Lights & Tones

    Appendix A Screen icons, indicator lights & tones Handset screen icons Battery status - battery is charging (animated displayed). Battery status - low battery (flashing); place handset in telephone base to recharge. SPEAKERPHONE - the speakerphone is in use. Ringer off - the handset ringer is turned off. NEW VOICEMAIL - new voicemail received from the local telephone service provider.

  • Page 49: Handset Display Screen Messages

    Appendix B Handset display screen messages Screen display messages ALREADY SAVED CALL LOG EMPTY CHARGING CONNECTING... DIRECTORY EMPTY ENDED INCOMING CALL LIST FULL LOW BATTERY MICROPHONE ON MUTED NEW VOICEMAIL NO LINE NO SIGNAL, CALL ENDED NOT AVAILABLE AT THIS TIME ** PAGING ** PHONE PLACE IN CHARGER...

  • Page 50: Appendix C Troubleshooting

    Appendix C Appendix C Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at 1 (800) 222-3111 • Make sure the power cord is securely plugged in. My phone doesn’t work •...
  • Page 51 Appendix C Troubleshooting I cannot dial • First try all the suggestions in I cannot get a dial out. • Make sure you have a dial tone before dialing. The • Eliminate any background noise. Noise from a • If the other phones in your home are having the same My cordless •...
  • Page 52 Appendix C Troubleshooting • Reset the telephone base. Unplug the electrical power. • Other electronic products can cause interference with The batteries • If the cordless handset is in the telephone base and will not hold a charge. • Charge the battery in the cordless handset for at least •...
  • Page 53 Appendix C Troubleshooting • Do not install this phone near a microwave oven or • If your phone is plugged in with a modem or a surge • Relocate your phone to a higher location. The phone • If the other phones in your home are having the same I experience •...
  • Page 54 Appendix C Troubleshooting My cordless • Make sure that the ringer is not turned off. Refer to handset does not ring when I • Make sure the telephone line cord is plugged securely receive a call. • The cordless handset may be too far from the •...
  • Page 55 Appendix C Troubleshooting • Other electronic products can cause interference with My calls cut in and out while I’m using my cordless handset. • Move the handset closer to the base. The operating • If the problem only occurs in certain areas of your •...
  • Page 56 Appendix C Troubleshooting • Both you and your caller’s telephone companies must • If you subscribe to high-speed Internet service (digital An envelope • Your telephone has voicemail indication that is separate icon shows on the display or the VOICEMAIL light is flashing and I don’t know why.
  • Page 57 Appendix C Troubleshooting Difficulty • Press VOLUMEp to increase speaker volume on the hearing messages. • Press VOLUMEp to increase listening volume on a System does • Make sure that the answering system is on (page 14 not answer after correct number of rings.
  • Page 58 Appendix C Troubleshooting System does • Make sure answering system is on (page 14 or page not record message. • When the answering machine memory is off, it does • If you subscribe to voicemail service, change the • If there is a fax machine connected to the same Outgoing •...

  • Page 59: Appendix D Maintenance

    Appendix D Appendix D Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 60: Important Safety Information

    Appendix E Appendix E Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 61: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix E Important safety information • Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.

  • Page 62: Fcc Part 68 And Acta

    Appendix F Appendix F FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.

  • Page 63: Fcc Part 15

    Appendix G Appendix G FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 64: Appendix H Limited Warranty

    Appendix H Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (866) 288-4268 1.
  • Page 65 Appendix H Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (866) 288-4268 check of the PRODUCT controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location.

  • Page 66: Technical Specifications

    Appendix I Appendix I Technical specifications RF frequency band Channels Operating temperature Telephone base voltage (AC voltage, 60Hz) Telephone base voltage (AC adapter output) Handset voltage Operation Talk time (handset) Talk time (speakerphone) Standby * Operating times varies depending on your actual use and the age of the battery. DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity.

  • Page 67: Index

    Index AC adapter, 4 Alert tone, 18 Announcement, 15–16 delete outgoing announcement, 16 play current announcement, 15 record a new announcement, 15 Answering calls, 19 Answering system Answer on/off - base, 35 Answer on/off - handset, 14 Settings, 14–18 Battery charging, 6 Battery installation, 5 Caller ID (CID), 29 add entries to phone directory, 33...
  • Page 68 Index Alert tone, 18 Counter display, 40 Playback, 37 Missed calls indicator, 30 Mute, 21 Names, enter into directory, 26 search for, 27 Number of rings, 16 On-hook dialing, 19 Outgoing announcement, 15–16 Paging tone, 23 Power adapter, 4 Predialing, 19 Quick reference guide, 1–2 Receiving calls, 19 Recharging, 6...

  • Page 69: Remote Access Wallet Card

    Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Fold here. Cut along dotted line. Action Play all messages ... Play new messages ... Delete the message ... Delete all old messages ...
  • Page 70 www.telephones.att.com © 2009 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 4 AT&T 09/09.

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